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- Faculty Publications (232)
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- 01 Mar 2004
- News
Drug Imports a Hot Topic at Alumni Health-Care Conference
Conference Coverage on the Working Knowledge website. European Business Conference Seeks to Understand Differences Americans expect to find luxury goods at the mall. Europeans don’t. American shoppers expect to be waited on. U.K. View Details
- 06 Dec 2021
- News
HBS Curricula Explore the Complexities of Innovation
Transformation introduces the critical elements of designing and developing digital products and services, how these can be configured and led, and ways to manage the results. A related MBA elective launching in the spring, 2032: 5... View Details
Keywords: Jennifer Gillespie
- 17 Nov 2022
- News
Alumni Leaders on Decarbonization Strategies for Combating Climate Change
We are in a unique moment in time, where the United States’ chance to make a difference on climate is greater – and more necessary – than ever. With the passage of the Inflation Reduction Act (IRA) in August, business leaders have a nearly $370 billion opportunity to... View Details
- 12 Jul 2019
- News
The Birth of a Silicon Valley Blockbuster
companies that can afford to buy that—but there aren’t millions. And it’s very difficult to price discriminate on something which is a physical asset that you sell. Because if you’ve got effectively the exact same box that you’re selling to one View Details
- 01 Dec 2014
- News
Alumni and Faculty Books for December 2014
Herlihy (MBA 1981) (Gerard A. Herlihy) A satire about another out-of-control commodity and stock market boom. Blowing Smoke: Essays on Energy and Climate by Rud Istvan (MBA 1974) (Strategic Book Publishing and Rights Co.) From the foreword: “Istvan . . . tackles a... View Details
- 01 Dec 1997
- News
Banking on HBS
Bank after a distinguished career as a Wall Street investment banker. "I wanted a program that would stimulate their thinking and make them aware of different approaches to problem solving and implementation of alternative courses of action." View Details
Keywords: Garry Emmons
- 01 Dec 1997
- News
Growing Together
customers and the community, and differentiates us from our competitors," explains Jackson. "It's all part of our business strategy for leading BankBoston into the 21st century and is consistent with the philosophy of managing with values... View Details
Keywords: Marguerite Rigoglioso and Nancy O. Perry
- 01 Oct 2000
- News
The Entrepreneurial Venture
line. Not surprisingly, therefore, the class has no shortage of members involved in the sort of entrepreneurial ventures that demand innovative thinking. RELATED LINK Class of 1975 Endows Chair in Entrepreneurship While many classmates... View Details
- 01 Dec 2013
- News
Curing Health Care
Massachusetts Governor Deval Patrick joked in his speech.) Related Links A Blueprint for Patient-Driven Drug Development Gene Williams (MBA 1987) Blavatnik Gift Accelerates Biomedical Advances Oscar Winners Even worse is what... View Details
- 01 Jun 1997
- News
Sorting Myth from Reality at Hong Kong Conference
Nightmare?" - speakers were clearly of the "gold mine" persuasion. Billy Lam of the New Airport Projects Co-ordination Office wowed the audience with his numbers. The new Chek Lap Kok airport, which is to open in April 1998, and the View Details
Keywords: Alejandro Reyes
- 11 Dec 2017
- News
Growing from Within
therefore I pay close attention to our people metrics, particularly those relating to crew retention. In addition, we also want to know what our customers are telling us and experiencing at the restaurants... View Details
- 01 Sep 2011
- News
Coming Full Circle
Image by John Weber Related Links Featured research: "Think Customers Hate Waiting? Not so Fast..." Read Director John Korn's blog Did you know? HBS alumni include... As an assistant professor at Columbia... View Details
- 06 Mar 2019
- News
Making Sabbaticals Mainstream
concern was that if they gave the senior partners time off, it would negatively affect the business, because customers were used to only dealing with the senior partners, and so senior partners wouldn't want to give up sole custody of... View Details
- 01 Mar 2006
- News
The Real Conflict
competing operations, driving employees toward public welfare systems, and creating urban sprawl. The savings to Wal-Mart customers appears large in relation to the surplus that it passes on to its... View Details
- 28 Mar 2018
- News
Fueling the Future
she anticipated customer needs, many crews and companies requested she come back. “I felt that I changed some people’s perceptions of the fitness of a woman in such a demanding job and environment,” she says. Since those early engineering... View Details
Keywords: Jill Radsken
- 01 Apr 2000
- News
Rethinking Call Centers: Effective Delivery of Service is Key
call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details
- 22 Dec 2022
- News
LGBTQ+ Alumni Forums Expand; 2023 Alumni New Venture Competition Is Underway
discussions on startups, venture capital, and other topics related to early-stage ventures. "The alumni NVC enables founders to network with the investors and customers that may be interested in their... View Details
Keywords: Margie Kelley
- 30 Jul 2024
- News
Reddit’s Rise
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. When Jen Wong (MBA 2004) joined Reddit as COO in 2018, the user-generated content site wasn’t exactly a burning building...but it might have been... View Details
- 01 Dec 2010
- News
How to Survive Past Start-up
Art by Craig Frazier Related Links Alumni New Venture Contest Opens Webinar series (ongoing) Entrepreneurship at HBS (video) Harvard Launches Innovation Incubator Why is it that even when smart, educated, well-networked people launch new... View Details
- 01 Jun 2020
- News
Post-Office
getting done or sharing information related to work, one model has been to codify everything. I’ll give you the example of GitLab. They have something called the “one handbook" policy. What that means is that they write down everything so... View Details