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All HBS Web
(1,834)
- People (1)
- News (213)
- Research (1,392)
- Multimedia (6)
- Faculty Publications (569)
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- 01 Apr 1996
- News
Technology for Learning's Sake
curriculum. In that exercise, designed to make managers more comfortable using personal computers and to help them recognize the changes technology would bring to their organizations, each participant was provided with a personal computer to use for View Details
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by Deborah Blagg; photo by David Zadig
- 01 Sep 2003
- News
Globalization Revisited
argued that advances in communications technology were increasingly inspiring consumers around the world to want the same things. Therefore, he declared, international companies should cease to act as “multinationals” that customized...
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- 01 Jun 1998
- News
Diversity and Community
imperative. (photograph by Jamie Tanaka) "At IBM," Gerstner said at the ceremony, "we're diverse by design, not mandate. With customers in more than 160 countries, our workforce has to reflect the rich array of cultures, perspectives, and...
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Garry Emmons
- 01 Feb 2001
- News
Q&A - Dirty Money: Raymond Baker Explores the Free Market's Demimonde
buying-patterns should set off alarms. Why hasn't this issue received more attention? In this country, we've had an implicit cost-benefit analysis in the backs of our minds for many decades that the movement of other people's money,...
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- 01 Sep 2011
- News
Water for Life
has invested over $1 billion in laying 2,000 miles of water lines and building 33 wastewater treatment plants while returning strong profits for shareholders. Equally important, the company has emerged as a model for integrating financial...
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- 27 Oct 2016
- News
Paying It Forward
inventory losses by alerting retailers when items are given free-of-charge to friends and family by purposely not being scanned by a clerk (called “sweethearting”), when barcodes are covered, when items are left in a shopping cart, or when scales are circumvented. The...
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Margie Kelley
- 25 Feb 2020
- News
Beyond the Plastisphere
plastics. “We’re trying to get our customers to covet this product that will help change their lives in a positive way—and make the world a better place too,” says Kauss. The world is literally drowning in plastic: Research indicates that...
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- 01 Apr 1997
- News
Critical Information: MIS Monitors the Ever-Changing World of IT
based on their best efforts to forecast customer needs. With new technologies such as online grocery scanners, companies can better monitor consumer behavior, allowing them to anticipate needs more accurately and even create new products...
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Elaine Gottlieb
- 26 Nov 2019
- News
Fintech, Small Business & the American Dream
Mills asked, “How do we keep this piece of the economy vibrant?” As Mills’s research demonstrates, small business lending hadn’t changed in 50 to 100 years. Traditional banks failed to deliver a positive customer experience and struggled...
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- 23 Sep 2021
- News
Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies
then finally seeing the outcomes. “Measuring the impact of our actions on the environment, employees, and customers is becoming increasingly important,” Serafeim says. ”With impact-weighted accounts, we have the opportunity to redefine...
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Margie Kelley
- 01 Sep 2018
- News
September 2018 Alumni and Faculty Books
leaving their survival uncertain. Minorities are falling prey to an Islamist ideology that conveys values and customs diametrically opposed to European ones. Terrorist acts have become the “new normal,” part of daily life. The North-South...
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- 01 Dec 1997
- News
"Economists are puzzle solvers..."
they really need to be able to analyze what the chances are that the mortgage will be prepaid - in other words, what the risk is to them. What our analysis did, in addition to improving the means to price options, was to provide a way to...
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- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get...
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- 20 Oct 2016
- News
Smart Moves
lot of our business involves selling the data we gather to governments and corporations.” In fact, much of what INRIX has achieved is classic disruption, taking over the roadway data gathering and analysis that previously was done by...
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- 12 Apr 2023
- News
Step Change
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, my name is Julia Hanna. I'm a writer and editor for the HBS Alumni Bulletin. In 2019, I met Egyptian alumna Amal Enan (MBA 2014) when she was on campus for her 5th reunion. Enan had already held a...
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Julia Hanna;
entrepreneurship;
women;
venture capital;
Egypt;
developing economies;
Finance
- 01 Mar 2008
- News
Avoiding a Succession Crisis
CEO about as tough as it ever has been. Companies need world-class efficiency, constant innovation, and a customer orientation. This requires a group of talented, dedicated people working as a team across business units and country...
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- 01 Sep 2008
- News
Alumni Books
while witnessing the end of the studio system, the development of indepen-dent production, and the rise and fall of some of Hollywood’s most gifted (and notorious) cultural icons. Satisfied Customers Tell Three Friends, Angry View Details
- 01 Dec 2001
- News
Steven Rogers
with Laura, to Columbus, Indiana, and then to Rocky Mount, North Carolina. Rogers was impressed with the emphasis on values as well as profit at Cummins, where he worked both as a customer-service supervisor and as a purchasing agent. "I...
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- 01 Jun 2003
- News
Student Conferences, at a Glance
Manufacturing, IBM; Sanjay Kumar, chairman & CEO, Computer Associates International, Inc.; Alfred S. Chuang, founder, chairman, & CEO, BEA Systems “Web services are underhyped at this point. Customers are quietly starting to use this...
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- 01 Sep 2003
- News
Books
failures as well as successes. A final chapter examines how some companies — even whole industries, like integrated circuits — literally have shifted the locus of experimentation to their customers and created billions of dollars of new...
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