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- All HBS Web
(3,943)
- People (1)
- News (584)
- Research (2,751)
- Events (5)
- Multimedia (5)
- Faculty Publications (1,683)
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- 01 Feb 2002
- News
It's academic. (Not!)
on shaping and influencing the way tomorrow's leaders will change the world. The need for management faculty has never been greater; in recent years, a wave of faculty retirements, combined with a shortage of graduates with advanced... View Details
- 01 Jun 2008
- News
Alumni Books
management in colleges and universities. What the Customer Wants You to Know: How Everybody Needs to Think Differently about Sales by Ram Charan (MBA ’65, DBA ’67) (Penguin Group) To upgrade the productivity... View Details
Keywords: Management
- 01 Jun 2008
- News
Understanding the Digital Frontier
Web 2.0 opportunities for your firm are endless. Managers can engage with customers via blogs (caution: they take much more time than you think). Victoria’s Secret and thousands of other firms have highly... View Details
- 01 Sep 2017
- News
Alumni on the Best Business Advice They’ve Ever Received
“Never forget that your employees are ultimately going to make or break the business you’re in. A lot of the time what happens is people think, oh, let’s put the customers first and let’s make sure that the View Details
- 01 Mar 2008
- News
Avoiding a Succession Crisis
many firms have not instituted a process for managing the development of potential leaders. Many have not even thought about the process of selecting a leader when the time comes for change. And as a result, they are as confused about who... View Details
- 01 Sep 2011
- News
Capitalism’s False Mantra
rather than managing the business itself, the world of reality. To “fix the game,” five steps are necessary: put customers at the center of everything that firms do, eliminate stock-based executive... View Details
- 01 Dec 2017
- News
Research Brief: Developing High-Tech Talent
occupations, such as computer support specialists, insurance underwriters, and customer service representatives. Fuller also contends that American companies should consider learning from their European counterparts, which provide... View Details
Keywords: Dan Morrell
- 29 Feb 2016
- News
How Joe Shoen Got U-Haul Back on Track
apologizes. He directs her to the location finder on uhaul.com, where she can look up climate-controlled self-storage locations. Later he calls Mike Kinealy, vice president of sales and customer service, and tells him to follow up. Using... View Details
- 21 Nov 2013
- News
Case Study: BlackBerry and Thorsten Heins
BlackBerry Messenger limit his market? Was the decision to release a touch-screen version before the phone with a physical keyboard—a favorite of the business class—a strategic error? Should he have re-focused on enterprise users? Willy Shih, Robert and Jane Cizik... View Details
- 01 Mar 2007
- News
Courting the Poor
Luiza Helena initiated a reorganization that replaced family members with professional management and launched a campaign to reinforce the company’s mission to serve customers and employees. Despite the... View Details
- 01 Jun 2020
- News
Post-Office
has been the inability for folks to be able to manage their personal family lives with kids studying at home. Not everybody has a setup where partners are able to split the work. But outside of that, there’s the benefits of lower stress... View Details
- 20 Jul 2022
- News
Wired to be Inspired
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Professor Ranjay Gulati, whose research looks at how the most resilient companies approach growth and profitability, chaired the Advanced Management Program at HBS for many... View Details
- 25 Sep 2009
- News
Are You Being Served?
surprising than my unexpected win was the fact that all through the process, the state — and its oft-reviled bureaucracy — went out of its way to be fair, courteous, and forgiving. It got me to thinking: Has government been forced to become more View Details
- 01 Dec 2007
- News
How Business Schools Lost Their Way
The Social Transformation of American Business Schools and the Unfulfilled Promise of Management as a Profession (Princeton University Press), HBS associate professor Rakesh Khurana builds a case for the systemic argument. He also... View Details
- 01 Sep 2009
- News
Ready for Launch
have our first customers and revenue by early fall, when we plan to start actively raising our first round of financing.” Family support: Michelle “My entire family is supportive. My sister came to the final presentation. Her son, who is... View Details
Keywords: Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises
- 01 Dec 2007
- News
A View from the Top
company in 1979, Mixon had only $10,000 of the $7.8 million asking price. But he managed to raise the rest and led the company to annual revenues of $1.5 billion (those early investors have seen Invacare’s stock grow from 2¢ to $25 a... View Details
- 01 Dec 2000
- News
Core Values Keep Airline Flying High
Amidst Change: A Conversation with Southwest Airlines' Top Management Team," a new working paper written by HBS assistant professor Jody Hoffer Gittell, MIT professor R. John Hansman, and MIT doctoral student Anne E. Dunning. The... View Details
- 01 Sep 2005
- News
Ideas: Books
transformational leadership. Why Great Leaders Don’t Take Yes for an Answer Managing for Conflict and Consensus by Michael A. Roberto (Wharton School Publishing) Assistant Professor Roberto offers guidance to leaders who want to improve... View Details
- 01 Mar 2007
- News
The Joy of Work
focused, where people feel they are on a mission, actually inspires creativity. An example might be an impending project launch or a customer with a critical need. In these instances, the creative team is concentrating on a problem where... View Details
- 01 Mar 2008
- News
HBS Records an “Excellent” Year
Fiscal year 2007 “proved to be an excellent financial and operational year for Harvard Business School,” declared CFO Richard Melnick (MBA ’92) in the School’s newly released annual report. He cited continued growth in the global economy and strong demand for View Details