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- All HBS Web (401)
- Faculty Publications (57)
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- 01 May 2000
- What Do You Think?
Can You Hard-Wire Performance?
Summing Up Hard-wiring Performance Is Great In Concept...but.... The responses to the concept of promising and delivering results rather than selling products or services are in, and you've agreed that hard-wiring performance is a winning... View Details
Keywords: by James Heskett
- 23 Apr 2001
- Research & Ideas
Market Research Meets the “People Factor”
Knowledge about a market is no cinch to acquire, of course. And though information may have been painstakingly collected, analyzed, and presented by market researchers, it faces an even greater hurdle when the researchers attempt to hand it over to their View Details
Keywords: by Martha Lagace
- 17 Apr 2013
- Research Event
Conference Challenges Gender Conventions
two-year MBA program. Glick's presentation focused on benevolent sexism. Unlike hostile sexism, which is an overt response to a perceived threat to male power, Glick said that benevolent sexism's reinforcement of the male-as-caretaker... View Details
Keywords: by Maggie Starvish
- 27 Sep 2011
- First Look
First Look: September 27
scrutinizing the behavior of customers, suppliers, and competitors to identify new ways of doing things; (4) Experimenting: constructing interactive experiences and provoking unorthodox responses to see what insights emerge; and (5)... View Details
Keywords: Sean Silverthorne
- 25 Nov 2008
- First Look
First Look: November 25, 2008
of control), (iii) increase DM total and performance-based pay. The results are generally consistent with the explanation that firms redesign their organizations through a set of complementary choices in response to changes in their... View Details
Keywords: Martha Lagace
- 10 Feb 2015
- First Look
First Look: February 10
make sure that in the drive to add new customers, existing clients whose contracts were expiring were not "slipping through the cracks" when it came time to renew. But who within the company should be View Details
Keywords: Sean Silverthorne
- 13 Jul 2010
- First Look
First Look: July 13
infrastructure ITG had constructed to support clients with customized software tools and technical support had grown well beyond sustainable levels. With his management team, Gasser had developed a two-part View Details
Keywords: Martha Lagace
- 21 Jan 2013
- Research & Ideas
Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill
for three key reasons: One, they tend to have unusually familiar relationships with their clients, whom they see repeatedly throughout the year. Two, a client sitting still for a haircut is a captive audience. Three, while there is a... View Details
Keywords: by Carmen Nobel
- 05 Mar 2001
- What Do You Think?
Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?
To some degree, this has exacerbated the challenge to those responsible for staffing these activities by creating more frequent peaks and valleys in demands for talent. Are there lessons for human resource management in what is being done... View Details
Keywords: by James Heskett
- 29 Apr 2002
- Research & Ideas
Star Power! How to Win in Professional Services
select whomever she wants to assume leadership responsibilities as an office head, say, or a practice area leader. It's part of the CEO's job. Getting her colleague to accept the position is a different matter, however. An outstanding... View Details
Keywords: by Jay W. Lorsch & Thomas J. Tierney
- 19 Apr 2011
- First Look
First Look: April 19
on the team. Although she had been the key decision-maker in the early weeks of the project, Julia Narino now finds that her team increasingly discounts her deep client expertise while deferring to the senior partner's more generalized... View Details
Keywords: Sean Silverthorne
- 22 Feb 2000
- Research & Ideas
The Mind of the Market: Extending the Frontiers of Marketing Thought
ZMET in addition to digital imaging, for corporate clients as well as MBA and Executive Education students. He's also involved in Harvard's interdisciplinary initiative Mind/Brain/Behavior, and studies neuroimaging techniques as applied... View Details
Keywords: by Martha Lagace
- 23 Feb 2010
- First Look
First Look: Feb. 23
into the attitudes, skills, and subject matter expertise necessary to be successful in this role. Insights into how Everson does this job are provided by both PwC and client personnel. As is often the case, Everson is View Details
Keywords: Martha Lagace
- 08 Apr 2002
- Research & Ideas
How to Negotiate “Yes” Across Cultural Boundaries
Cultural differences can influence business negotiations in significant and unexpected ways, as many a hapless dealmaker has learned. In some cases, it's a matter of ignorance or blatant disrespect, as with the American salesman who presented a potential Saudi Arabian... View Details
Keywords: by James K. Sebenius
- 31 Oct 2004
- Research & Ideas
The New CEO’s Wrong Message
Bearing full responsibility for a company's success or failure, but being unable to control most of what will determine it. Having more authority than anyone else in the organization, but being unable to wield it without unhappy... View Details
- 22 Oct 2013
- First Look
First Look: October 22
further acted as a lightning rod such that team members' emotional responses to them were constant reminders of subgroup differences on these teams, which further fueled negative emotions. Our findings extend theory on subgroup dynamics... View Details
Keywords: Sean Silverthorne
- 18 Jun 2001
- Lessons from the Classroom
Why Leaders Need Great Books
describes the troubling experiences of a young man, Jerry, in his first real job. Jerry sells insurance to the poor on behalf of a large, faceless organization. The insurance he's selling is bogus and he knows it. His impoverished clients... View Details
Keywords: by Martha Lagace
- 20 Nov 2012
- First Look
First Look: November 20
public and private regulatory activities. Read the paper: http://www.gcbpp.org/files/EPV/EPV_Short_RobustEnforcement_92012.pdf Conflict Policy and Advertising Agency-Client Relations: The Problem of Competing Clients Sharing a Common... View Details
Keywords: Sean Silverthorne
- 08 May 2013
- Research & Ideas
A Company’s Evolving View of Gender Equity
was selected as the start point for two reasons: First, it was when the CEO of BigAC observed that less than 10 percent of the candidates for partnership were female—this after a decade of actively recruiting highly qualified women. And second, View Details
- 15 Sep 2008
- Research & Ideas
The Coming Transformation of Social Enterprise
sector. In a way they become the catalysts for internal change. Q: Many alumni get involved with corporate social responsibility (CSR) initiatives. Critics of CSR often cite Milton Friedman, who famously said that "the social View Details
Keywords: by Roger Thompson