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- All HBS Web (1,578)
- Faculty Publications (482)
- 10 Jun 2022
- Blog Post
New Venture Competition 2022: Business and Environment Ventures
catalyst technology. RAB LABXin Ma, MBA 2023RAB LAB facilitates robotics fabrication of 3D printed housing units with the autonomous design system and adaptive components made of sustainable structural materials. Our mission is to... View Details
- 01 Sep 2018
- News
After the Fall
Ten years ago, the global financial system teetered dangerously on the edge of total collapse. What began as a subprime mortgage crisis in the United States developed into a full-blown meltdown, causing the collapse of major banks... View Details
- 15 Jan 2019
- First Look
New Research and Ideas, January 15, 2019
find that increases in demand for entrepreneurial capital—as proxied for by patenting, IPOs, and stock market valuations—led to a higher likelihood of the introduction of second-tier exchanges. We find no evidence that new second-tier... View Details
Keywords: Dina Gerdeman
- 20 Jul 2020
- Op-Ed
It's Time for a Bipartisan Health Plan for Employers and Employees
HRA-Public Option combination, employers that are now compelled to continually raise out-of-pocket expenses to employees to control health care costs will no longer be caught in the middle between the complaints of employees and the View Details
- 14 Jan 2015
- Research & Ideas
Thriving in the Turbulence of Emerging Markets
company to increase capacity, despite high consumer demand for its economically priced two-wheeler. For 15 to 20 years, the scooter had a ten-year delivery period, Bajaj recalled in his interview. To those not familiar with India's closed... View Details
- 02 Mar 2016
- News
On Credit
credit to people they didn’t know from Adam. This, and the devastating economic effects of the Panic of 1837 and the recession that lingered in its aftermath well into the following decade, contributed to the growing demand for outside... View Details
Keywords: Julia Hanna
- 07 Feb 2012
- First Look
First Look: February 7
responsibility for formulating the energy strategy-and thus the Russia policy-for essentially all of Europe? The resolutions of these two puzzles are, I show, interlinked; they also demand theoretical innovation. With several case... View Details
Keywords: Sean Silverthorne
- 17 Jul 2012
- First Look
First Look: July 17
origins of the social psychology of creativity, trace its arc, and suggest directions for its future. Demand and Capacity Management in Air Transportation Authors:Cynthia Barnhart, Douglas S. Fearing, Amedeo Odoni, and Vikrant Vaze... View Details
Keywords: Sean Silverthorne
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 01 Feb 2011
- First Look
First Look: Feb. 1
accountability are not new. Leaders of organizations, be they nonprofit, business, or government, face a constant stream of demands from various constituents demanding accountable behavior. But what does it... View Details
- 16 Dec 2014
- First Look
First Look: December 16
risks and making bold investments based on anticipated industry trends and client demand. Now, despite slowing demand for CRO services, PAREXEL is betting that a global footprint and technology capabilities will become its key future... View Details
Keywords: Sean Silverthorne
- 17 Jun 2020
- Blog Post
Black MBA Students Pen Letters to the HBS Community: Letter 2/5
United States of America.” This reality must be spoken, acknowledged, and considered to understand how mobilized Black protestors, responding to public killings of their community members, can be met with militarized force ordered to... View Details
- 01 Sep 2009
- News
Over the Top
excessive risk-taking (or, at a minimum, didn’t respond with increased prudential regulation), stockholder demands for ever higher returns grew still further. It was a vicious cycle.... “The stockholder-centric view of the current Schumer... View Details
- 14 Sep 2017
- Op-Ed
Op-Ed: Google Engineer Deserved to be Fired by the CEO
Fellow at Harvard Business School, former Chair & CEO of Medtronic, and author of Discover Your True North. Related Reading: Why Employers Favor Men How Should Advertisers Respond to Consumer Demand for Whiter Skin? Taking the Fear... View Details
Keywords: by Bill George
- 14 Oct 2013
- Research & Ideas
Blockbuster! Why Star Power Works
that actual data on how markets are evolving tell a much different story than what Anderson predicted. As demand shifts from offline retailers with limited shelf space to online channels with much larger assortments, the sales... View Details
- 01 Jun 2009
- News
Cynthia Carroll
women in South Africa weren’t allowed to work underground. Today, we have 1,400 women working in coal mines there. In platinum, deep underground and in very physical and demanding jobs, there are some 2,500 women miners. A few years ago,... View Details
- 05 Jul 2006
- First Look
First Look: July 5, 2006
overweighting of minor (but easy to evaluate) attributes that would be overlooked under an all-inclusive price format. The effect of price partitioning on demand can be detrimental or beneficial, consistent with existing conflicting... View Details
Keywords: Sean Silverthorne
- 15 Jul 2002
- Research & Ideas
Going Green Makes Good Business Sense
depletion of natural resources. He thinks one of the main reasons people in the United States are more concerned about the environment is that incomes are higher. "Although people who think of themselves as environmentalists tend not... View Details
Keywords: by Martha Lagace
- 12 Aug 2002
- Op-Ed
Using Big Business to Fight Poverty
and Indonesia to the Philippines, is now just half the world average. Poverty is not, of course, a new phenomenon. But during the Cold War, economic misery abroad did not matter to Washington; the United States and its allies were... View Details
Keywords: by George C. Lodge
- 01 Mar 2007
- News
Security Chief
across a far-flung network of operations, and motivating everyone with a clear understanding of the new company’s mission. Add to those formidable tasks the steep learning curve Parker faced by moving from the service-based rigors of insurance to the product-driven... View Details