Service Models - Publications - Faculty & Research

08 Jan 2019
First Look

New Research and Ideas, January 8, 2019

to deliver high-quality goods or services in a cost-effective manner. This concept has become increasingly relevant to cardiac catheterization laboratories, as insurers move away from fee-for-service reimbursement and toward payment... View Details

Keywords: Dina Gerdeman

15 Sep 2009
First Look

First Look: September 15

Abstract We study competitive interaction between two alternative models of digital content distribution over the Internet: peer-to-peer (p2p) file sharing and centralized client-server distribution. We present microfoundations for a... View Details

Keywords: Martha Lagace

Profile

Nikki Skovran

models for Awethu, including an Internet café and graphic design services, three of which were ultimately launched by the enterprise. This summer, Nikki’s “deep rooted sense of adventure” will take her to Sydney, Australia where she will... View Details

Keywords: Nonprofit / Government; Consulting; Entrepreneurship

01 Sep 2013
News

Leading the Way

offering users the opportunity to more easily find and connect with other alumni. The new website will also highlight stories of alumni—as well as faculty and students—and showcase the difference they are making in the world. The Importance of Innovation NN: The... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

01 Jun 2011
News

New Program Helps Restless Alums Answer the Question, ‘What’s Next?’

self-sustaining and replicable model of health-care delivery for rural villages. The new Crossroads program, like its predecessor, aims to attract alumni who are searching for greater personal or professional satisfaction, or who are... View Details

Keywords: Roger Thompson; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

01 Mar 2011
News

Fast Casual

Cherng: Panda’s process designer. Peggy Cherng (OPM 25, 1997) and her husband, Andrew, share the titles of cochairman and co-CEO of Panda Restaurant Group (PRG), “one of the fastest-growing and most successful restaurant chains in the U.S.,” according to Bloomberg... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

Profile

Lauren Booker

"I've always been a 'save-the-worlder,'" Lauren Booker says about herself with a laugh. She grew up in a family with "a long, sustained history of service and civil-rights activity." Her grandfather, the late Carl... View Details

Profile

Ann Chao

Just before the Beijing Olympics, Ann Chao took a year off from college to study at Peking University. “I was writing a thesis on blindness in China and was interested in seeing how business could lift people with disabilities out of poverty,” Ann says. Among the... View Details

January 2002 (Revised March 2002)
Case

Virtualis Systems (Condensed)

By: Michael J. Roberts and Jay O. Light

Focuses on a graduating HBS MBA who has been working part-time with a Web-hosting firm in California. Discusses the question of which of several "business models" make the most sense for the company to pursue. View Details

Keywords: Entrepreneurship; Business Model; Management Analysis, Tools, and Techniques; Growth and Development Strategy; Business Strategy; Cost vs Benefits; SWOT Analysis; Management Practices and Processes; Web Services Industry; California

Citation

Educators

Purchase

03 Nov 2015
First Look

November 3, 2015

November 2015 Quarterly Journal of Economics Behavioral Hazard in Health Insurance By: Baicker, Katherine, Sendhil Mullainathan, and Joshua Schwartzstein Abstract—A fundamental implication of standard moral hazard models is overuse of... View Details

Keywords: Sean Silverthorne

14 Feb 2005
Research & Ideas

The World in Your Palm?

both a car wax and dessert topping. At the moment, the cell phone is the closest thing we have to a fully converged device, said panelists, who represented device makers, telecom service providers, and operating system developers. Many... View Details

Keywords: by Sean Silverthorne

07 Aug 2018
First Look

New Research and Ideas, August 8, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=53835 July–August 2018 Journal of Healthcare Management Using Time-Driven Activity-Based Costing to Model the Costs of Various Process-Improvement Strategies in Acute Pain Management By:... View Details

Keywords: by Sean Silverthorne

01 Jun 2014
News

Case Study: A Souped-Up Strategy

the model before tackling the more competitive cities that the traveler-oriented services are blanketing. Testing a few big markets periodically will help confirm whether the return is greater by sticking to... View Details

12 May 2016
News

Food Rescue Is on a Mission

models are very powerful,” he explains. “We have trucks that do deliveries, but the innovation is in how we are able to suit local needs, with many different collection models customized for local... View Details

Keywords: Jill Radsken

Web

Public Entrepreneurship - Course Catalog

partners take on riskier projects? And how do we navigate obstacles to that? We consider whether lean startup techniques can be applied to these efforts. Opportunity. How can businesses bring new products and services to the public? We... View Details

01 Apr 2001
News

Teresa Clarke: An Advocate for Education in South Africa

witnessed the tremendous success of SSP-SA in its first two years, she is keenly aware of the potential that the program has to influence the country’s future. Modeled after the Student/Sponsor Partnership in New York City, the SSP-SA... View Details

Keywords: Margie Kelley; Educational Support Services; Educational Support Services

12 Feb 2001
Research & Ideas

Creating Value Across Borders

riches" is instilled in people very early. But in other countries, no such role model exists. The stigma attached to failure is not just cultural; it's also reflected in bankruptcy laws. For example, in Switzerland, where military... View Details

Keywords: by Staff

01 Sep 2005
News

Make Plans for Washington GLF

alumni and their guests will experience a “State Dinner,” modeled on those hosted by U.S. presidents for foreign dignitaries. As always, the Alumni Board strives to ensure a great event at an affordable price. To encourage greater... View Details

Keywords: Peter Cooper; Educational Services; Educational Services

December 2006 (Revised February 2007)
Case

Opportunity International: Measurement and Mission

By: Herman B. Leonard, Marc J. Epstein and Melissa Tritter

After a "first career" in business, HBS graduate Christopher Crane becomes CEO of a worldwide microfinance network. The organization's twin challenges are: 1) developing metrics to give it an accurate picture of its situation and impacts, and 2) generating rapid... View Details

Keywords: Microfinance; Measurement and Metrics; Problems and Challenges; Growth and Development Strategy; Business and Stakeholder Relations; Business Model; Nonprofit Organizations; Philanthropy and Charitable Giving; Financial Services Industry