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(3,958)
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- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
service sector? What role does it play in the US economy? Heskett: Leadership practices in the service sector deserve attention because this sector represents nearly 90 percent of employment and nearly 80 percent of gross domestic product in the View Details
- 14 Mar 2016
- Research & Ideas
The Surprising Connection between 1930s Weather and Today's Labor Unions
There’s something curious about the labor force in the United States. Identical jobs and industries have become unionized in some states while remaining nonunionized in others. Unionization levels vary greatly from state to state. As of... View Details
Keywords: by Carmen Nobel
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
pricing is viewed as a tactical issue where the questions are "can we sell more units if we cut price 10 percent," and "if we raise price 10 percent, will the customer notice?" This doesn't deal with the core issue.... View Details
- 06 Jul 2009
- Research & Ideas
Conducting Layoffs: ’Necessary Evils’ at Work
In this uncertain economic climate, downsizing and layoffs are a sadly frequent occurrence. Although bad news is always painful to deliver and to hear, the process of conducting "necessary evils"—such as layoffs or firings—can be managed in a View Details
Keywords: by Martha Lagace
- 18 Nov 2014
- First Look
First Look: November 18
wisdom of the crowd, with each product being reviewed many times (some with more than 1,000 reviews). Because of this, the way in which information is aggregated is a central decision faced by consumer review websites. Given a set of... View Details
Keywords: Sean Silverthorne
- 08 Jan 2001
- Research & Ideas
Can Japan Compete? [Part Two]
open competition. If you were to divide up the Japanese government's energies between repairing ailing industries and spurring on new ones, how would you do that? Not to be too provocative here, but I would say that this is the wrong way... View Details
Keywords: by Martha Lagace & Hilah Geer
- 02 May 2008
- What Do You Think?
What is the Future of State Capitalism?
from investment opportunities in developed countries. Nari Kannan suggests that it is a product of "thoughtless consumerism ... (the thirst for cheap Chinese goods) ... and dependence on foreign oil," particularly in the United... View Details
Keywords: by Jim Heskett
- 27 Sep 2011
- First Look
First Look: September 27
scrutinizing the behavior of customers, suppliers, and competitors to identify new ways of doing things; (4) Experimenting: constructing interactive experiences and provoking unorthodox responses to see what insights emerge; and (5)... View Details
Keywords: Sean Silverthorne
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
retailers. To survive in this environment, cost cutting—including the renegotiation of rental contracts—is of paramount importance, especially in the short term. But the real imperatives are: Finding ways to build advantage on attributes... View Details
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
in its marketing. In the period since the Internet boom, there have been a large number of very conspicuous successes.—John A. Deighton Physical distribution of groceries in the United States is a marvel of logistics. It's amazingly... View Details
- 31 Aug 2010
- First Look
First Look: August 31
evidence for beneficial effects of both task change and start-of-day restarts on worker productivity. Together, these results offer insight into the underlying structure of productivity and suggest new ways to improve performance through... View Details
Keywords: Sean Silverthorne
- 29 Apr 2013
- Research & Ideas
Diagnosing the ‘Flutie Effect’ on College Marketing
football. “I am hesitant to say schools choose to invest in athletics just because of the spillover effect into academics” "The primary form of mass media advertising by academic institutions in the United States is, arguably,... View Details
- 11 Feb 2002
- Research & Ideas
Secrets of the Successful Businesswoman
business," declared Nancy Koehn in her opening keynote talk at the conference. A historian, author, and Harvard Business School professor, Koehn drew on exciting moments from the history of women in business to offer her audience a lens for sizing up future... View Details
Keywords: by Martha Lagace
- 28 Aug 2008
- Sharpening Your Skills
Sharpening Your Skills: History Matters
Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered How can business history influence current practice? What can the work of... View Details
Keywords: Re: Geoffrey G. Jones & Anthony Mayo
- 02 Aug 2024
- HBS Case
How a Mission to Cut Food Waste Launched a Multimillion-Dollar Venture
On a hectic Friday in October 2016, Josh Domingues wondered if he had made a mistake quitting the security of a well-paying job managing contracts for professional hockey players to start a new venture selling nearly expired groceries at discount prices. After all, a... View Details
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
dimensions. Consistently, banks that serve customer bases with more dispersed needs receive lower satisfaction scores than banks serving customer bases with less dispersed needs. Finally, a longitudinal analysis of the deposit growth of all federally insured banks in... View Details
Keywords: Sean Silverthorne
- 22 Jul 2008
- First Look
First Look: July 22, 2008
goals has different effects on performance. This paper reports on a longitudinal study of 23 neonatal intensive care units (NICUs) in a structured, quality-improvement program. We test the relationship between collaboration within the... View Details
Keywords: Martha Lagace
- 10 Mar 2014
- Research & Ideas
Counting Up the Effects of Sarbanes-Oxley
large, but we have not made progress in measuring it. That is a future question for research." Despite the difficulty of assessing the effects of regulation, Srinivasan stresses the importance of continuing to look for ways to do so,... View Details
- 19 Jan 2011
- Research & Ideas
Activist Board Members Increase Firm’s Market Value
allowing owners to have more power and influence with corporate decision-making, on balance, seems to be valuable in the eyes of the stock market," Becker says. "And this particular rule or some similar rule seems like it might be one View Details
Keywords: by Carmen Nobel
- 09 Jul 2024
- Research & Ideas
Chance Encounters: What's at Stake in Return-to-Office Decisions
Late one day in the fall of 2021, as she was packing up to head home, Assistant Professor Maria Roche bumped into Andy Wu, a colleague in the Strategy Unit whose office is next to hers. Roche asked how his research was going, and in the... View Details