Efficiency - Publications - Faculty & Research

Portrait Project

Smriti Jayaraman

freedom, and allowed Praveen to efficiently juggle English classes, two jobs, and four children; my social independence and his social mobility, both empowered by a single wild and precious device. I will empower technology and enable... View Details

21 Aug 2014
Blog Post

HBS Social Enterprise Initiative Visits NYC

adverse weather and climate change impacts. Urvesh was motivated to pursue this internship by his belief, as he explained, “that efficient and reliable transportation is a critical public service, and that it stands to become only more... View Details

Keywords: Nonprofit / Government

September 2018
Article

Discretionary Task Ordering: Queue Management in Radiological Services

By: Maria Ibanez, Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats

Work-scheduling research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize similar tasks... View Details

Keywords: Discretion; Scheduling; Queue; Healthcare; Learning; Experience; Decentralization; Operations; Service Operations; Service Delivery; Performance; Performance Effectiveness; Performance Efficiency; Performance Improvement; Performance Productivity; Decisions; Time Management; Cost vs Benefits; Health Industry

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11 Jun 2018
Blog Post

Meet the 2018-2019 Blavatnik Fellows in Life Science Entrepreneurship

making providers more efficient by increasing the quality of care while decreasing costs. In addition, David is a psychiatrist at Massachusetts General Hospital, where he conducts research with Matt Nock on how technology can help better... View Details

01 Mar 2012
News

Robots to the Rescue

approach to order fulfillment is based on the disarming efficiency of small, battery-powered, orange mobile robots. When orders are received, the robots are directed by a complex software application to find and retrieve the desired... View Details

Keywords: Deborah Blagg; e-commerce; order fulfillment; robotics; Management of Companies and Enterprises; Management; Miscellaneous Store Retailers; Retail Trade

05 Jun 2009
Research Event

Business Summit: Niall Ferguson and the Certainty of Uncertainty

Quelch, professor Niall Ferguson offered a historian's view on globalization and the current financial crisis. Neither globalization nor financial crises are new. What may be new is that today's highly efficient global financial system is... View Details

Keywords: Re: John A. Quelch

01 Jun 2011
News

Students Start-Ups Tap New HBS Fund

people to work at promising start-ups. Vinamea (Gurvan Rallon and Cornelius Frey, both HBS ’12): A platform that allows people to rent a portion of a vineyard and receive their share of the year’s vintage. Zumper (Anthemos Georgiades, Tom Dye, and Ken Sim, all HBS... View Details

Keywords: awards

01 Dec 2007
News

Coach “Chuck” Jukes Convention

book, Texas Tech head coach Mike Leach said, “It is insightful, comprehensive, and a must-have resource for every coach who is serious about improving the efficiency of his sic passing game.” View Details

Keywords: Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

19 Oct 2009
Research & Ideas

Why Are Web Sites So Confusing?

started in the brick-and-mortar world but the digital economy provides many more subtle ways to divert search.) Well, it may appear that users lose whereas some vendors (and the intermediaries) benefit, but in a world without perfectly View Details

Keywords: by Andrei Hagiu & Bruno Jullien

Web

Once in a Lifetime Opportunities | Social Enterprise | Harvard Business School

effectively and efficiently measure the impact of Acumen’s portfolio companies. “We developed Lean Data as a smart way to listen to our customers and understand the impact of our products and services on their lives,” Kasia says. In the... View Details

Profile

Juliane Schwetz

Logistics Corps officer. “At my level,” Juliane explains, “it was about getting all the soldiers I led the resources they needed to do their jobs as easily and efficiently as possible.” While getting an MBA is a requirement for her... View Details

Web

Independent Projects | Social Enterprise | Harvard Business School

internal strategy group to determine the appropriate efficient scale for country offices. Explored interactive media approaches for an organization focused on expanding access to financial services for low-income families. Developed a... View Details

02 May 2016
News

Can Brian Shortsleeve Fix the MBTA’s Budget Woes?

his role, given the stakes. “All of the fare increases in the world and all of the efficiencies in the world don’t get you to solving that,” said James A. Aloisi, who was transportation secretary under Governor Deval Patrick. “So the big... View Details

01 Jun 2000
News

Capturing Human Capital

corporations rely on information planning and control systems and processes that are designed to help management make sound strategic choices and ensure efficient implementation of those decisions. "They do this by allocating scarce... View Details

27 Dec 2018
Working Paper Summaries

Team Learning Capabilities: A Meso Model of Sustained Innovation and Superior Firm Performance

Keywords: by Jean-François Harvey, Henrik Bresman, and Amy C. Edmondson

30 Oct 2018
First Look

New Research and Ideas, October 30, 2018

trade-offs between effectiveness and efficiency associated with the use of bots versus humans to create, nurture, and manage customer relationships. Second, they had to decide to what extent to anthropomorphize the chatbots. How... View Details

Keywords: Dina Gerdeman

03 Oct 2019
News

Skydeck Live: Galactic Returns

the entire earth with solar cells, which is not practical and won’t happen. You could say, “Well, more energy efficiency is the answer.” But every energy efficiency solution that has existed has always led... View Details

Keywords: Space Research and Technology; Government

January 1997
Background Note

Buy Low, Sell High: Creating and Extracting Customer Value by Enhancing Organizational Performance

By: Benson P. Shapiro

Provides an integrated framework for creating customer value and managing the firm profitably. Focuses on the use of product/service line management and effective customer service to achieve customer satisfaction and high profitability. View Details

Keywords: Customer Value and Value Chain; Framework; Performance Efficiency; Sales; Business Strategy; Customer Satisfaction; Profit; Product Marketing; Business or Company Management