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- All HBS Web
(2,128)
- People (2)
- News (359)
- Research (1,477)
- Events (14)
- Multimedia (2)
- Faculty Publications (685)
- 01 Dec 2011
- News
At Your Service
transactions, saving money shouldn’t be the sole guiding force. “Whether it’s pumping your own gas or troubleshooting your own computer problems on a website, companies that design those interactions purely to cut costs don’t succeed. But... View Details
- 05 Dec 2016
- News
The Dragon’s Tale
early 1970s. China, however, had to wait to get out from under Mao’s control before it could make the moves that ultimately enabled it to catch up. Under Deng Xiaoping and then Jiang Zemin, government support for economic expansion really... View Details
Keywords: Deborah Blagg
- 10 Oct 2000
- Research & Ideas
Cross-Sector Collaboration: Lessons from the International Trachoma Initiative
scientific field of trachoma control forward and now had the opportunity to "finish the job." That is, it could help to make operational its research in a way that directly improved the lives of disadvantaged people, the core... View Details
- 23 May 2000
- Research & Ideas
The Emerging Art of Negotiation
preconception of how they expect it to go down. How such preconceptions, or what researchers call "mental models," actually control the outcome of a negotiation is one of the important new areas of investigation. Mental models,... View Details
Keywords: by Martha Lagace
- 09 Jun 2003
- Research & Ideas
The Challenge of the Multi-site Nonprofit
rational decision making. Nonprofits often have a cultural opposition to structure. A lack of theory of management practice exists for nonprofits. These characteristics lead to a number of disputes between headquarters and affiliates, according to Grossman and Rangan.... View Details
Keywords: by Sean Silverthorne
- Web
Field Course: Transforming Health Care Delivery - Course Catalog
in the health care industry—both in the United States and internationally—is the fundamental challenge of improving clinical outcomes while controlling costs. Addressing this challenge will require dramatic improvements in the processes... View Details
- 01 Jun 2023
- News
Action Plan: Net Proceeds
“I’m a root-cause kind of guy,” says Robert Goodwin (GMP 3, 2007), reflecting on a military, government, and civilian career that has taken him from counterdrug operations in Colombia to assisting with the peace process in Sudan to rebuilding the health care View Details
- 10 Jan 2012
- First Look
First Look: January 10
own childhood leads people to experience feelings of moral purity and to behave prosocially. In Experiment 1, participants instructed to recall memories from their childhood were more likely to help the experimenter with a supplementary task than were participants in a... View Details
Keywords: Sean Silverthorne
- 01 Jan 2007
- News
Hansjörg Wyss, MBA 1965
manager for Chrysler in Pakistan, Turkey, and the Philippines before coming to HBS. But it did not prepare him for the economic disparity and differences in political systems he witnessed in these countries. "I was shocked," he says. In... View Details
- 14 May 2019
- Research & Ideas
Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery
interactive and intuitive. The final result was COBE (Code of Business Ethics), an ethics chatbot on which employees could type their questions and get answers tooled to their specific concerns. Rather than providing simple “yes” or “no”... View Details
Keywords: by Michael Blanding
- Profile
Humbulani Dombo
throughout life." Seeking "optionality," Humbulani majored in economics and information systems at the University of Cape Town. After completing her degree, she joined Anglo American, a diversified mining company, and... View Details
Keywords: Manufacturing/Energy
- 01 Mar 2012
- News
Faculty Books
to avoid them. He explains how to anticipate, avoid, or recover from disastrous mistakes that can strip founders of control and leave them without a financial payoff for their hard work and ideas. View Details
- 04 Dec 2007
- First Look
First Look: December 4, 2007
desired occupational identity. This practice produces an engaging form of control that relies on management's selective allocation of identity incentives. These findings document a previously overlooked type of control: one reliant on... View Details
Keywords: Martha Lagace
- 23 Feb 2015
- Research & Ideas
How to Break the Expert’s Curse
challenges, and meaningful interactions with colleagues. Two months after the internships ended, the participants received a follow-up questionnaire about their summer experiences. Half of them also received copies of their summer... View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
computer problems on a website, companies that design those interactions purely to cut costs don't succeed. But when they actively partner with their customers to deliver a better service experience," she relates, "that's the... View Details
- Web
Make clear where we stand and where we aim to go. - Advancing Racial Equity
for HBS itself to attract the most promising talent and have its greatest impact, we cannot tolerate social systems and structures that hold back individuals because of their race. Racism is a direct contradiction to our mission.... View Details
- 18 Mar 2001
- Research & Ideas
The Essentials for Enlightened Experimentation
R&D systems for performing experiments that will generate the information needed to develop and refine products quickly. The challenges are managerial as well as technical: Organize For Rapid Experimentation Examine and, if necessary,... View Details
Keywords: by Stefan Thomke
- Profile
Jeremy Andrus
Is control an elusive goal in such a fast-growing company? Being in a growing company can be uncomfortable sometimes, because everything changes so fast. What you did six months ago in terms of how the business is structured, how you... View Details
- 25 Aug 2022
- News
The Exchange: The Road Ahead for Crypto
to actually spend it, so no one’s playing the game, which then destroys value. And if it’s too liquid, then there’s suddenly too much of it in play, it loses all the value, and the game’s economic system collapses. It’s a very careful... View Details
- 31 May 2023
- Research & Ideas
With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines
a new working paper. “We find that routine customers have higher value to the organization, even after controlling for their level of consumption,” Ascarza says. These customers may also tolerate price increases better and even stay loyal... View Details