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- All HBS Web (2,640)
- Faculty Publications (894)
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
(The accompanying teaching note is available to instructors to help them run the exercise.) Thomke, who has worked with global firms on upping their customer experience game, has taught the class in the HBS executive education programs,...
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- 26 Jan 2022
- News
Making Peace with Anger
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Willy Walker (MBA 1995) is the chairman and CEO of Walker and Dunlop, a commercial real estate finance firm founded in 1937 by his grandfather and his great...
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- 06 Dec 2016
- First Look
December 6, 2016
cultural values (perceived social mobility) and differences among cultures (North America vs. Europe) to demonstrate moderators and boundary conditions of the positive associations derived from signals of busyness. Publisher's link:...
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Sean Silverthorne
- 01 Aug 1998
- News
Spangler Family Gift Endows New Campus Center
the new facility will be named the Spangler Center, Dean Kim B. Clark, speaking at the Class Day ceremony, said, "Dick and Meredith have been wonderfully generous in their support of HBS over the years. They live the values and principles...
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Nancy O. Perry
- 26 Oct 2010
- First Look
First Look: October 26, 2010
many "multicultural marketing" efforts are both limited and limiting, and how firms can go beyond demographic data to craft effective strategies for selling to ethnic markets within the U.S. Read the Paper:
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Sean Silverthorne
- 22 Oct 2007
- Research & Ideas
Bringing ‘Lean’ Principles to Service Industries
the more familiar lean technique of value stream mapping (VSM) to identify and decrease wasted time and effort throughout the software development process. Improving From The Bottom Up While most organizations struggle with implementing a...
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- May 2013 (Revised March 2014)
- Case
Benetton Group S.p.A., 2012
By: John R. Wells and Galen Danskin
On May 31, 2012, after 36 years on the Milan Stock Exchange, Benetton was officially delisted and taken private by Edizione, the Benetton family's holding company. Since 2000, Benetton shareholders had seen its market value fall from $4.3 billion to $720 million at the...
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Keywords:
Strategy;
Fashion;
Retail;
Privatization;
Family Ownership;
Performance Improvement;
Problems and Challenges;
Management Teams;
Globalized Firms and Management;
Change Management;
Restructuring;
Competitive Strategy;
Retail Industry;
Fashion Industry;
Apparel and Accessories Industry;
Italy
Wells, John R., and Galen Danskin. "Benetton Group S.p.A., 2012." Harvard Business School Case 713-513, May 2013. (Revised March 2014.)
- June 2012
- Case
Innovating at AT&T: Partnering to Lead the Broadband Revolution
By: Lynda M. Applegate, Phillip Andrews and Kerry Herman
In 2010, the U.S. retail market value for next-generation non-handset wirelessly-enabled devices was just over $1 billion. By 2011 it had grown 1,141% to $13.2 billion and was forecast to reach $24.7 billion in 2015. At the same time, user demand for data was surging...
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Keywords:
Innovation & Entrepreneurship;
Team Leadership;
Emerging Technologies;
Business Models;
Business To Business;
Corporate Vision;
Growth Strategy;
Corporate Culture;
Innovation and Invention;
Corporate Entrepreneurship;
Partners and Partnerships;
Leadership;
Mobile and Wireless Technology;
Growth and Development Strategy;
Globalized Firms and Management;
Business Model;
Technology Industry;
United States
Applegate, Lynda M., Phillip Andrews, and Kerry Herman. "Innovating at AT&T: Partnering to Lead the Broadband Revolution." Harvard Business School Case 812-124, June 2012.
- 09 Feb 2015
- Research & Ideas
Professional Networking Makes People Feel Dirty
researchers set up camp at a large North American law firm, where lawyers often garnered business via networking engagements. A law firm is an ideal setting for a field study, Gino explains, because it is designed around quantifiable...
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by Carmen Nobel
- Web
Strategy for Health Care Delivery - Institute For Strategy And Competitiveness
Align your organization around a value-based strategy: Build a firm foundation for exploring and implementing strategy transformation Manage the issues that arise when implementing new approaches Lead strategic and organizational change...
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- 26 Apr 2011
- First Look
First Look: April 26
April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage applicants. The data allow us to gauge the effects of enriching the information set of these employees in an environment where...
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Keywords:
Sean Silverthorne
- August 2014 (Revised March 2015)
- Case
Molycorp: Issuing the 'Happy Meal' Securities (B)
By: Benjamin C. Esty and E. Scott Mayfield
Molycorp, the Western hemisphere's only producer of rare earth minerals, was in the middle of a $1 billion capital expansion in its effort to become a vertically integrated supplier of rare earth minerals, oxides, and metals. After reporting lower than expected...
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Keywords:
Convertible Debt;
Uncertainty;
Startup;
Growth;
Rare Earth Minerals;
Mining;
Hedge Funds;
Short Selling;
Equity Capital;
Capital Structure;
Financial Strategy;
Valuation;
Metals and Minerals;
Equity;
Capital;
Debt Securities;
Stock Shares;
Financial Management;
Mining Industry;
Industrial Products Industry;
Canada;
California
Esty, Benjamin C., and E. Scott Mayfield. "Molycorp: Issuing the 'Happy Meal' Securities (B)." Harvard Business School Case 215-014, August 2014. (Revised March 2015.)
- 31 Jan 2023
- Research & Ideas
It’s Not All About Pay: College Grads Want Jobs That ‘Change the World’
a broader pool, researchers used machine learning, and turned to data firm Burning Glass Technologies, which sifts through tens of thousands of online job boards and company websites. The authors examined some 15 million job postings from...
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by Rachel Layne
- Web
From C-Suite to CEO - Alumni
Careers From C-Suite to CEO Careers From C-Suite to CEO Interested in making the transition from C-suite executive to CEO? The path will be different for everyone, however, studies of successful CEOs, case studies of alumni, and feedback from executive search View Details
- 05 Jan 2010
- First Look
First Look: January 5
Working PapersThe Global Networks of Multinational Firms Authors:Laura Alfaro and Maggie Chen Abstract In this paper we characterize the topology of global multinational networks and examine the macro and micro patterns of multinational...
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Martha Lagace
- 11 Mar 2024
- News
In Harmony
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, my name is Julia Hanna; I’m an associate editor at the HBS Alumni Bulletin. Last November I flew to Seoul, South Korea to interview Michael Kim (MBA 1990) of MBK Partners. Often referred to as one of...
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- 06 Apr 2010
- First Look
First Look: April 6
The current fair value of goodwill is unverifiable because it depends in part on management's future actions (including managers' conceptualization and implementation of firm strategy). In promulgating SFAS...
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Martha Lagace
- 09 May 2023
- Research & Ideas
Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture
company location, industry, skill set, and even an individual company’s cultural preference. “The notion that we will go back to a point in which at least some firms will not commit to remote work—we've passed that moment.” From 2019 to...
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by Rachel Layne
- October 2022 (Revised September 2024)
- Case
mPharma: Scaling Access to Affordable Primary Care in Africa
By: Regina E. Herzlinger and Ben Creo
mPharma hopes to scale up to create the largest pan-African healthcare company ever to provide much-needed primary care in retail pharmacies; a reliable, fairly priced supply of drugs; and micro-insurance for drugs. They must prioritize launching a telemedicine...
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Keywords:
Africa;
Pharmaceutical Companies;
Pharmacy Benefit Manager;
Health Care;
Health Care And Treatment;
Health Care Costs;
Health Care Delivery;
Health Care Entrepreneurship;
Telehealth;
Health Equity;
Corporate Strategy;
Social Entrepreneurship;
Equity;
Growth and Development Strategy;
Expansion;
Product Launch;
Customer Value and Value Chain;
Social Enterprise;
Multinational Firms and Management;
Pharmaceutical Industry;
Health Industry;
Africa
Herzlinger, Regina E., and Ben Creo. "mPharma: Scaling Access to Affordable Primary Care in Africa." Harvard Business School Case 323-033, October 2022. (Revised September 2024.)
- 29 Mar 2011
- First Look
First Look: March 29
co-fragility predicts cross-stock return comovement. Read the paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1490734 Sustainability and Capital Markets: How Firms Can Manage the Crucial Link Authors:Ioannis Ioannou and George...
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Keywords:
Sean Silverthorne