Show Results For
-
All HBS Web
(4,496)
- Faculty Publications (1,327)
Show Results For
-
All HBS Web
(4,496)
- Faculty Publications (1,327)
- September 1980 (Revised January 1981)
- Case
Bay Financial Corp.
- February 1980
- Case
Profiles of Selected U.S. Securities Firms in 1979
- May 1979 (Revised August 2013)
- Background Note
Financial Analysis of Real Property Investments
- April 1979 (Revised October 1983)
- Case
U.S. Securities Industry in 1979
- autumn 1976
- Article
A Study of Interest Rate Spreads in the 1974 CD Market
- September 1976 (Revised January 1977)
- Case
Del Norte Paper Co. (C)
- January 1976
- Case
Weightman, Lawson & Frank (The Underwriting Decision)
- December 1975
- Supplement
E.F. Hutton and Co. (C)
- November–December 1975
- Article
Lessons from the 1974 CD Market
- October 1975
- Case
E.F. Hutton and Co. (B)
- summer 1970
- Article
Marketing Strategy and Bank Service Interaction: A Probability Model
- Research Summary
Building Small Business Utopia: How Artificial Intelligence and Big Data Can Increase Small Business Success
- Teaching Interest
Competing in the Age of Digital Platforms—(Executive Education)
Without exception, the most valuable companies in the world today are platforms. Microsoft, Apple, Amazon, Google, Facebook, and many other firms have built their fortunes by facilitating innovation across global ecosystems or... View Details
- Teaching Interest
Field Course: Social Innovation Lab
- Forthcoming
- Article
Improving Customer Compatibility with Tradeoff Transparency
- Research Summary
Managing Customer Information
- Teaching Interest
Managing Service Operations
Managing Service Operations (MSO) focuses on how firms can deliver excellent service while achieving business success. This involves a deep understanding of customers, competitors, and the firm's internal mechanisms.
Career Focus
Managing Service... View Details
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- Teaching Interest
Overview
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details