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Show Results For
-
All HBS Web
(11,773)
- People (75)
- News (2,846)
- Research (3,659)
- Events (31)
- Multimedia (331)
- Faculty Publications (2,326)
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit...
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Keywords:
Customer Satisfaction;
Organizational Change and Adaptation;
Customer Ownership;
Employee Ownership;
Competitive Advantage;
Value Creation
Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
- 29 Nov 2017
- Research & Ideas
How to Succeed in Business (According to a 15th Century Trade Merchant)
character, and not too fickle nor an idler, but rather aspires to acquire both honour and profit or victory in war, Cortugli opines, “then we can say that he is suitable material for a career in trade.” And if that is the case, he should...
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by Julia Hanna
- 10 Nov 2016
- News
What the Trump Administration Needs to Do About Health Care
- 06 Jun 2018
- News
How to Make Sure Good Ideas Don’t Get Lost in the Shuffle
- 16 Aug 2019
- News
Creativity Is a Muscle, Not a Skill. Here's How to Build Yours
- 30 May 2024
- News
How to Have Effective Conversations
advances in neural imaging and data collection, we really understand what's happening inside people's brains. One of the things that we've learned is that we tend to think of a discussion as being about one...
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- 30 Apr 2022
- News
The Easy Way To Become Fluent In The Language Of Digital
- 2024
- Working Paper
Contributing to Growth? The Role of Open Source Software for Global Startups
By: Nataliya Langburd Wright, Frank Nagle and Shane Greenstein
How does participating in open source software (OSS) communities spur entrepreneurial growth?
To address this question, we analyze novel data matching accounts from GitHub—the largest OSS
hosting platform—to the universe of global software venture-backed firms...
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Keywords:
Applications and Software;
Open Source Distribution;
Entrepreneurship;
Business Growth and Maturation;
Human Capital;
Valuation;
Corporate Strategy
Wright, Nataliya Langburd, Frank Nagle, and Shane Greenstein. "Contributing to Growth? The Role of Open Source Software for Global Startups." Harvard Business School Working Paper, No. 24-040, January 2024. (Revised August 2024.)
- 02 Aug 2022
- Blog Post
From HBS to Cutting-Edge Tech
enough to join Ford as a Machine Learning Researcher. I wrote software, generated intellectual property, and talked about autonomous vehicles in international industry conferences. In late 2018, I realized...
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- 13 May 2013
- Research & Ideas
How to Spot a Liar
deception are perhaps most useful as warning signs that should simply prompt greater vigilance and further investigation regarding the veracity of the people with whom we are dealing." —To learn more about how View Details
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by Carmen Nobel
- 30 Jan 2020
- News
Harvard Business School professor shares 4 tips to find your 'edge'
- 25 May 2018
- Blog Post
9 Reasons to Look Forward to Your HBS Commencement
each HBS student. 9. Inspiring the next generation of leaders who will make a difference in the world This may be the best reason of all. At HBS not only will you learn how to become a leader that makes a...
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- 14 May 2015
- Blog Post
Venture Capitalist Returns to HBS to Mentor MBA Students
Entrepreneur-in-Residence (EiR) program back in 2013 as a way to both give back to her alma mater and mentor the next generation of HBS entrepreneurs. We were lucky enough to...
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- 13 Aug 2021
- News
New Child Tax Credit Should Be a Call to Action for Banks
- 15 Aug 2023
- Research & Ideas
Why Giving to Others Makes Us Happy
their belts, the team’s review adds valuable new insights into how to prioritize spending in ways that not only help people in need but improve the mood and well-being of the helpers. Oh, goody! In one of the experiments included in the...
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by Michael Blanding
- 01 Dec 2022
- News
Singing to the Corn
Corn likes people. It benefits from human contact, when it’s thinned out and hand-pollinated, explains Taylor Keen (MPA 1996/ MBA 1997). Corn thrives when sung to and spoken to—something Keen does in the language of his mother’s Omaha Tribe, where he is known as Bison...
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- 26 May 2023
- Blog Post
Bringing Space Tech Back to Earth
companies more sustainably manage their water resources. Like all her favorite projects, it has the potential to help people on Earth using technology designed for space. “I’m using my interest in space technology by assessing how...
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- July 2023
- Teaching Note
Belden and Digital Transformation: From Product Sales to Solutions Sales
Teaching Note for HBS Case No. 823-002. Belden manufactures devices such as switches, cables, adapters, and connectors. Faced with market changes, the firm initiated a new Enhanced Solutions Delivery (ESD) initiative. In November 2022 executives are evaluating the...
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- 19 Jul 2023
- Blog Post
A Pathway to Pursue Aspirations
rigor to the institution.” The inspiration arrived at the most opportune time. “NPR was a formative experience in which I learned two things,” says Mizuho. “First, I discovered that I enjoyed working for a...
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- 01 Dec 2022
- News
Road to Recovery
options to assist people with substance use issues. Then he learned that there were better treatments available—a category of interventions known as contingency management, which offer motivational...
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