Publications

Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry

March 2008 (Revised December 2008)
Case

KIPP 2007: Implementing a Smart Growth Strategy

By: Stacey M. Childress and Maura Lynn Marino

After opening 60 schools in 8 years through opportunistic growth, the national office of the KIPP schools network has designed a strategy dubbed "smart growth." Each KIPP school is a separately incorporated entity led by a principal who was selected and trained by the... View Details

Keywords: Education; Organizational Culture; Entrepreneurship; Growth and Development Strategy; Education Industry; United States

November 2012 (Revised July 2014)
Supplement

Andrew Sullivan and Faraway Ltd (B): Sam Cartwright of Mothercare

By: Frank V. Cespedes and Alex Godden

The "Andrew Sullivan and Faraway Ltd" case series focuses on entrepreneurial selling, and is based on an older case study, "Deaver Brown and Cross River Inc." (9-394-042). It concerns two entrepreneurs, Andrew Sullivan and Hope Abasi, who have designed an innovative... View Details

Keywords: Entrepreneurship; Sales; Marketing; Management; Consumer Products Industry; United Kingdom

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

development, and employee capabilities, they can improve their position relative to competitors, so that when the external environment improves, they will enjoy profits much higher than the industry average. How senior executives react... View Details

Keywords: by Robert S. Kaplan & David P. Norton

Web

Rock Entrepreneurship Advisor Program - Entrepreneurship

Rock Entrepreneurship Advisor Program The Rock Entrepreneurship Advisor Program (REAP) is a virtual program designed specifically for HBS alumni. These Advisors are a highly curated group of exceptional, experienced entrepreneurs and... View Details

March 2023 (Revised May 2023)
Supplement

OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (C)

By: Linda A. Hill and Lydia Begag

In February 2023, Delta Air Lines (Delta) Chief Executive Officer (CEO) Ed Bastian, celebrated the airline’s OneTen partnership in a room full of Atlanta’s prominent business leaders, educators, and public servants in Atlanta, at a OneTen/Delta Launch Event. To support... View Details

Keywords: Talent and Talent Management; Business and Stakeholder Relations; Business and Community Relations; Race; Leading Change; Air Transportation Industry; United States; Atlanta

March 2010 (Revised June 2010)
Case

The Greening of DUMBO

By: Robert G. Eccles, Amy C. Edmondson and Abhijit Prabhu

The Brooklyn, New York, neighborhood Down Under Manhattan Bridge Overpass (DUMBO) has seen a revitalization since the late 1970s. The neighborhood's business improvement district (BID) is charged with supplementing New York City's efforts in several areas, including... View Details

Keywords: Transformation; Local Range; Business and Community Relations; Business and Government Relations; Environmental Sustainability; Wastes and Waste Processing; Urban Development; Public Administration Industry; New York (city, NY)

14 Aug 2007
First Look

First Look: August 14, 2007

that were not litigated offer empirical evidence supporting the hypotheses. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407001 Cradle-to-Cradle Design at Herman Miller: Moving Toward Environmental... View Details

Keywords: Martha Lagace

Web

About - Race, Gender & Equity

education courses designed specifically for women leaders. She served for six years as senior associate dean for culture and community. Colleen Ammerman Director Colleen works with the faculty leadership of the Race, Gender & Equity... View Details

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Financial Accounting Online Course | HBS Online

Forecasting: Metropolis Health Care IRR and Payback Period Industry Insights: Assessing Financial Statements Show Hide Details Concepts Pro Forma and Free Cash Flows Valuation Lease Accounting Featured Exercises Prepare pro-forma... View Details

Web

My One Case: MBA Class of 2023 Looks Back - MBA

Sciences Partners & Families Peek SVMP Social Enterprise Student Life Student Loans Student Profile Sustainability Video Blog Industries Industries Architecture Construction Consulting Consumer Packaged... View Details

Fast Answer

Financial databases: certification and training

Certification: This is a foundational certification covering core functionality within Datastream, designed to get you started The Datastream Certification allows you to demonstrate your knowledge of a product that is widely... View Details

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Human Behavior & Decision-Making - Faculty & Research

Swiss panel data and a novel shift-share instrument measuring men’s exposure to changes in the gender composition of the labor force across industries (labor market feminization), we make two contributions. First, labor market... View Details

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Curriculum - Business & Environment

decisions involving sustainability issues. Cases are set in a variety of industry contexts, including energy, agriculture, transportation, chemicals, and investment. Some of the environment-related cases recently taught (Spring and Fall... View Details

Profile

Yaoxin Ding

manager for a self-driving car Fiat was developing in collaboration with Waymo, Alphabet’s auto subsidiary. “But I felt that as the industry matures,” Yaoxin says, “the next steps involve bigger business challenges: building public... View Details

06 Jul 2023
News

Lessons from Major League Baseball's Game-Changing Innovations

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Back in 2014, When Chris Marinak (MBA 2008) was in the process of rolling out the instant replay system as a Senior Vice President at Major League Baseball, he... View Details

February 2010 (Revised January 2014)
Case

Tennant Company

By: Toby E. Stuart, Lynda M. Applegate and James Weber

Tennant, a leading producer of floor cleaning equipment, must determine how to create, finance, structure, staff, govern, measure, and manage a new venture for developing a fundamentally new product line. In 2005, Tennant Company had developed an innovative,... View Details

Keywords: Business Startups; Change Management; Corporate Entrepreneurship; Disruptive Innovation; Product Development; Organizational Design; Organizational Structure; Research and Development