Publications

October 1985 (Revised December 1989)
Case

CompuServe (B)

By: James L. Heskett

Keywords: Internet and the Web; Web Services Industry

01 Mar 2016
News

(photo by Susan Young) (photo by Susan Young) Janet Cahill (AMP 189, 2015), who was previously managing director of HBS External Relations and The Harvard Business School Campaign, has been named the new... View Details

01 Sep 2013
News

Passion & Purpose

photography by Susan Young See full profiles and more photographs here. In August, five HBS alumni returned to campus to accept the School's highest honor. This year's award recipients have contributed significantly to their companies and... View Details

Keywords: awards; Finance; Computer Systems Design and Related Services; Professional Services; Management, Scientific, and Technical Consulting Services; Professional Services

07 Jul 2010
First Look

First Look: July 7

compensation limitations. Purchase this supplement:http://cb.hbsp.harvard.edu/cb/product/310057-PDF-ENG Southwest Airlines: In a Different World James L. Heskett and W. Earl Sasser, Jr. Harvard Business... View Details

Keywords: Martha Lagace

17 Jul 2012
First Look

First Look: July 17

identified and classified in terms of specifying, allocating, and utilizing capacity. The first two categories reflect challenges faced by infrastructure providers; the last category, challenges faced by... View Details

Keywords: Sean Silverthorne

1996
Chapter

Leading the Performance-Oriented Culture

By: Leonard A. Schlesinger and James Heskett

April 2011
Supplement

Porcini's Pronto: 'Great Italian cuisine without the wait!', Spreadsheet Supplement (Brief Case)

By: James L. Heskett and Richard Luecke

Keywords: Franchising; Syndication; Quantitative Analysis; Performance Measurement; Human Resource Management; Incentives; Motivation; Motivation and Incentives; Analysis; Consumer Behavior; Franchise Ownership; Human Resources; Performance Evaluation

August 2015
Teaching Note

KidZania: Shaping a Strategic Service Vision for the Future

By: James L. Heskett and Javier Reynoso

September–October 1991
Article

The Service Driven Service Company

By: Leonard A. Schlesinger and James Heskett

Article

Leading the High Capability Organization: Challenges for the Twenty-First Century

By: Leonard A. Schlesinger and James Heskett

April 2011
Teaching Note

Porcini's Pronto: "Great Italian cuisine without the wait!" (Brief Case)

By: James L. Heskett and Richard Luecke

Teaching Note to 4277. View Details

Keywords: Franchising; Syndication; Quantitative Analysis; Performance Measurement; Human Resource Management; Incentives; Motivation; Management; Motivation and Incentives; Consumer Behavior; Mathematical Methods; Franchise Ownership; Human Resources; Performance Evaluation

March 2011
Teaching Note

Calveta Dining Services, Inc.: A Recipe for Growth? (Brief Case)

By: James L. Heskett and Patricia Girardi

Teaching Note for #4261. View Details

Keywords: Corporate Vision; Employee Empowerment; Service Management; Family Businesses; Growth Strategy; Mission and Purpose; Family Business; Employee Relationship Management; Communication; Organizational Structure; Operations; Growth and Development Strategy

April 2015
Background Note

Key Elements for Excellence in Classroom Cases and Teaching Notes

By: James Austin, James Heskett and Christopher Bartlett

Educators

24 Jan 2012
First Look

First Look: Jan. 24

(Study 1). Product priming also increases the speed with which product-relevant individuals come to mind (Study 2). In Study 3, consumers felt subjectively closer to networks primed by specific products, and this felt closeness predicted... View Details

Keywords: Sean Silverthorne

23 Oct 2019
News

Negotiators Share Lessons from High-Stakes Global Diplomacy

Administration. The videotaped interviews—to date with former Secretaries of State Madeleine Albright, James A. Baker III, Hillary Clinton, Henry Kissinger, Colin Powell, Condoleezza Rice, George Shultz, and Rex Tillerson—have been... View Details

Keywords: University Collaborations

2022
Article

Social Interactivity in Live Video Experiences Reduces Loneliness

By: Benjamin T. Kaveladze, Robert R. Morris, Rosa Victoria Dimitrova-Gammeltoft, Amit Goldenberg, James J. Gross, Judd Antin, Melissa Sandgren and Melissa C. Thomas-Hunt

Background: Loneliness, especially when chronic, can substantially reduce one's quality of life. However, positive social experiences might help to break cycles of loneliness by promoting more prosocial cognitions and behaviors. Internet-mediated live video... View Details

Keywords: Lonelines; Social Connection; Internet-mediated Communication; Experiment; Emotions; Well-being; Interpersonal Communication; Internet