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Show Results For
-
All HBS Web
(6,372)
- People (36)
- News (2,331)
- Research (2,846)
- Events (15)
- Multimedia (63)
- Faculty Publications (1,275)
- 08 Jul 2021
- Video
Peter Wharton-Hood
Peter Wharton-Hood, a former senior executive at Standard Bank and Deutsche Bank in South Africa, discusses how a failed takeover attempt prompted Standard Bank in South Africa to invest in a range of new banking technologies, including an internet banking system which...
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- 30 Apr 2001
- Research & Ideas
Why Evolutionary Software Development Works
Given the importance of software, the lack of research on the best ways to manage its development is surprising. Many different models have been proposed since the much cited waterfall model emerged more...
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- 12 Oct 1999
- Research & Ideas
Confronting the Challenges that Face Bricks-and-Mortar Stores
vegetables at the point of sale, improving the speed and accuracy of the checkout. If the benefit is not immediately apparent, make it obvious through advertising and promotional materials. Lesson 2: Make...
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- 19 Apr 2011
- News
If You Think You're Prepared, Think Again
- 08 Aug 2012
- News
Beyond the chosen few
- 12 Aug 2002
- Research & Ideas
‘Let the Buyer Beware’ Doesn’t Protect Investors
some PowerPoint slides—a process that Bill Burnham, a former CSFB Internet analyst, calls 'the competitive devaluation of underwriting standards.' But nowhere did the wall between research and banking fall...
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Keywords:
by D. Quinn Mills
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,...
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Keywords:
Cost;
Service Operations;
Distribution Channels;
Consumer Behavior;
Internet and the Web;
Banks and Banking;
Technology Adoption;
Service Delivery;
Market Transactions;
Market Participation;
Profit;
Retail Industry;
Banking Industry;
United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 25 Aug 2013
- News
Needed at Microsoft: A Catch-Up Artist
- July 2004 (Revised September 2004)
- Background Note
A Conversation about Information Technology
Two managers discuss the benefits, costs, opportunities, and headaches of corporate computing. Topics include security, training, the Internet and Web, collaboration, productivity, Moore's Law, computer crashes, upgrades, open source software, network effects,...
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McAfee, Andrew P. "A Conversation about Information Technology." Harvard Business School Background Note 605-023, July 2004. (Revised September 2004.)
- November 2000
- Case
Model E: An Incubated Enterprise
By: Myra M. Hart
Provides a close-up view of an entrepreneurial search for opportunity, the role of incubators in the process, and the development of a viable business concept. Also depicts the changes made to the business concept as new people (with new expertise and experience) are...
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Keywords:
Business Model;
Transformation;
Entrepreneurship;
Human Resources;
Problems and Challenges;
Internet and the Web
Hart, Myra M. "Model E: An Incubated Enterprise." Harvard Business School Case 801-257, November 2000.
- 15 Mar 2013
- News
Take Your 'Emotional Temperature' Before Making Decisions
- 12 Apr 2013
- News
Clay Christensen On What Your Business Can Learn From Divorce
- 10 Dec 2012
- News
Why We Blab Our Intimate Secrets on Facebook
- 29 Nov 2021
- News
Made in the U.S.A., but with a Supply-Chain Reboot
- 24 Jul 2014
- News
What it really takes to be a great boss
- 06 Sep 2017
- News
To fix Obamacare, look back at another health care battle
- 14 Nov 2012
- News