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All HBS Web
(3,287)
- People (68)
- News (832)
- Research (1,290)
- Multimedia (64)
- Faculty Publications (772)
- Web
Alumnae Circles - Alumni
strongly encouraged, especially for prospective members. The enrollment survey will close in early October in preparation for the matching process, where applicants are placed into a Circle. Winter 2024: Matching, Volunteer Training The...
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- 15 Aug 2017
- First Look
First Look at New Research and Ideas, August 15, 2017
2017 Washington, DC: American Public Health Association Public Health Preparedness: Case Studies in Policy and Management By: Howitt, Arnold M., Dutch Leonard, and David W. Giles, eds. Abstract—This book provides detailed accounts of a range of public health...
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Sean Silverthorne
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,...
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Keywords:
Customer Satisfaction;
Customer Experience;
Customer Service;
Customer-centric;
Emerging Market;
Customer Focus;
Employee Empowerment;
Employee Engagement;
Employee Training;
Staffing;
Operations Management;
Quality Management;
Service Management;
Service Quality;
Continuous Improvement;
Turkasset;
Collections Agency;
NPL;
Call Center;
Financial Services;
Borrowing and Debt;
Customer Focus and Relationships;
Organizational Culture;
Operations;
Management;
Service Operations;
Quality;
Competitive Advantage;
Cost vs Benefits;
Financial Services Industry;
Turkey
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
do a parenting example. I'm deeply devoted to my children, but I have a hard time setting high standards for them. I believe it was Carol Dweck who once said, “You can either prepare the path for the boy or the boy for the path.” When I...
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by Kristen Senz
- 03 Jun 2013
- Research & Ideas
The Power of Rituals in Life, Death, and Business
ritual. Participants who prepared a glass of powdered lemonade in a ritualistic manner (stir for 30 seconds, wait for 30 seconds, and so on) enjoyed consuming it much more than those who merely watched someone else View Details
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by Carmen Nobel
- 20 Jan 2014
- Research & Ideas
Language Wars Divide Global Companies
and employee reactions. Managers must prepare for the communications challenges brought on by a new lingua franca system and watch for coping aids used by employees to avoid embarrassment, such as not attending meetings. Create a safe...
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by Kim Girard
- Web
Getting Started - Christensen Center for Teaching & Learning
Teaching by the Case Method Getting Started Preparing to Teach Getting Started Developing Instructor Style Shaping the Learning Environment Knowing Your Students Planning a Class Session Leading in the Classroom Providing Assessment &...
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- 17 Jan 2011
- Research & Ideas
Being the Boss
and the right resources. We really think that's at the heart. The last piece is your team. That's about all the complexities of what it means to build a team—a team is different from just a group—and how you think about managing the performance of individuals. We also...
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by Carmen Nobel
- 27 Feb 2019
- Research & Ideas
The Hidden Cost of a Product Recall
those aren’t driving the big responses that we see by firms and their competitors,” Stern says. “It’s the really severe recalls, where perhaps the materials turned out to be unsafe or there’s a major malfunction that are leading to competitor responses.” Prevention is...
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- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
it before that. So it was known to the scientists before, but generally speaking, we've done a bad job in being prepared from the disease surveillance, to having the kind of protective equipment that we need to have. To having the kind of...
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- Web
Interviews - Recruiting
preparation and more focused student decisions. Contact us for help understanding student timelines and availability. First year interviews may begin January 6. Recruiting Standards of Conduct & Dates By hosting an interview publicized...
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- Web
Impact Stories - Impact Stories
Match Associate Director Tracy Perry Preparing for a Career in Consumer Health Elena Avramov 10 Jun 2024 Harvard Magazine Big, Fat, and Sick – Can Digital Healthcare Help? Re: Katherine Coffman Play How the nudge movement can improve...
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- 06 Nov 2012
- First Look
First Look: November 6
Publications The Architecture of Innovation: The Economics of Creative Organizations Author: Josh Lerner Publication: Harvard Business Press Books, 2012 Abstract Innovation is a much-used buzzword these days, but when it comes to creating and implementing a new idea,...
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Sean Silverthorne
Mastering the Management System
From HBSP: " Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and...
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- 24 Feb 2021
- Lessons from the Classroom
What History's Biggest Wars Teach Us About Leading in Peace
The 2020 debut was popular: Approximately 100 second-year MBA students took the class, with 10 spots reserved for students from outside of HBS. His main goal in creating the course wasn’t necessarily to provide his students with business skills, but to View Details
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by Lane Lambert
- 23 Apr 2012
- Research & Ideas
How to Brand a Next-Generation Product
considered a hypothetical scenario in which a well-known firm is preparing to launch a new version of its color printer. The participants, who were split into two groups, received a list of seven successive model names. For the first...
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by Carmen Nobel
- November 2010 (Revised January 2011)
- Case
Computerized Provider Order Entry at Emory Healthcare
By: Richard G. Hamermesh, F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan and David LaBorde
The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to implement computerized provider order entry (CPOE) across all of its hospitals and the challenges they faced in doing so. Issues such as standardization of care,...
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Keywords:
Health Care and Treatment;
Information Management;
Management Systems;
Standards;
Service Delivery;
Business Processes;
Organizational Change and Adaptation;
Projects;
Information Technology;
Applications and Software;
Health Industry
Hamermesh, Richard G., F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan, and David LaBorde. "Computerized Provider Order Entry at Emory Healthcare." Harvard Business School Case 311-061, November 2010. (Revised January 2011.)
- 01 Jun 2024
- News
Alumni Achievement Awards 2024
Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients....
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- October 2006 (Revised September 2014)
- Case
Summit Partners - The FleetCor Investment (A)
By: Michael J. Roberts
Part of a 3-case series in which students get to see the unfolding of due diligence on private equity (buy out) deal. In this, the A case, the deal team has negotiated a letter of intent with FleetCor, a firm that operates a fuel payment network for vehicle fleets....
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Keywords:
Negotiation Preparation;
Private Equity;
Leveraged Buyouts;
Investment;
Negotiation Offer;
Service Industry
Roberts, Michael J. "Summit Partners - The FleetCor Investment (A)." Harvard Business School Case 807-033, October 2006. (Revised September 2014.)
- 14 Mar 2018
- Research & Ideas
Feeling Stressed? Try Sniffing Your Romantic Partner's Shirt
suggests that cortisol reactions may represent energy mobilization within the metabolic system in preparation for a potential threat (the ‘fight or flight’ response), and that this cortisol reaction may not be accessible to the subjective...
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by Carmen Nobel