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All HBS Web
(4,268)
- People (13)
- News (878)
- Research (2,456)
- Events (10)
- Multimedia (6)
- Faculty Publications (1,398)
- August 2002
- Case
Siebel Systems: Anatomy of a Sale, Part 3
By: John A. Deighton and Das Narayandas
How does a $2 million software sale happen? This case traces efforts by Siebel Systems to sell lead management software to discount broker Quick & Reilly. The buying process is mapped out over four years. Covers in detail the last six months--from Siebel's initial...
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Keywords:
Sales;
Decision Choices and Conditions;
Competitive Strategy;
Customer Relationship Management;
Product Marketing;
Information Technology Industry
Deighton, John A., and Das Narayandas. "Siebel Systems: Anatomy of a Sale, Part 3." Harvard Business School Case 503-023, August 2002.
- July 2005 (Revised August 2006)
- Case
Amagansett Funds (A)
Amagansett Funds has had a troubled history with its customer relationship management (CRM) system. Sales agents feel that they derive no value from it and that it is a "tax on their jobs." Amagansett is investigating whether CRM can be improved by making its data...
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Keywords:
Management;
Customer Relationship Management;
Information Technology;
Financial Services Industry
McAfee, Andrew P. "Amagansett Funds (A)." Harvard Business School Case 606-005, July 2005. (Revised August 2006.)
- March 2008 (Revised October 2009)
- Case
IBM in the 21st Century: The Coming of the Globally Integrated Enterprise
Members of IBM's fifth Integration and Values Team (IVT5) were close to finishing their deliberations. Convened by Sam Palmisano, Chairman and CEO, and sponsored by Jon Iwata, Senior VP of Corporate Communications and Marketing, and John E. Kelly III, Senior VP and...
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Keywords:
Global Strategy;
Multinational Firms and Management;
Innovation and Management;
Leadership Development;
Management Teams;
Organizational Culture;
Integration
Kanter, Rosabeth M. "IBM in the 21st Century: The Coming of the Globally Integrated Enterprise." Harvard Business School Case 308-105, March 2008. (Revised October 2009.)
- 2013
- Teaching Note
Xinhua Hospital: Implementation of EMR Project (TN)
By: F. Warren McFarlan, Ning Jia, Weiqi Liu and Shanshan Cao
Established in 1958, Xinhua Hospital Affiliated to Shanghai Jiao Tong University School of Medicine (hereafter referred to as "Xinhua Hospital") is an integrated modern teaching and research hospital with a comprehensive set of disciplines and a specialization in...
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McFarlan, F. Warren, Ning Jia, Weiqi Liu, and Shanshan Cao. "Xinhua Hospital: Implementation of EMR Project (TN)." Tsinghua University Teaching Note, 2013.
- 2013
- Case
Xinhua Hospital: Implementation of EMR Project
By: F. Warren McFarlan, Ning Jia, Weiqi Liu and Shanshan Cao
Established in 1958, Xinhua Hospital Affiliated to Shanghai Jiao Tong University School of Medicine (hereafter referred to as "Xinhua Hospital") is an integrated modern teaching and research hospital with a comprehensive set of disciplines and a specialization in...
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McFarlan, F. Warren, Ning Jia, Weiqi Liu, and Shanshan Cao. "Xinhua Hospital: Implementation of EMR Project." Tsinghua University Case, 2013.
- Web
Founders & Investors - Entrepreneurship
Plant Maintenance LLC. MBA 2015 Joaquin Altenberg CEO, Clean Energy Nexus PR MBA 2002 Randolph Altschuler Co-Founder & CEO, Xometry MBA 1998 Amy G. An Founder, Sage & Row MBA 2014 Jill Applebaum Co-Founder, Spruce & Co MBA 2015 Magnus Arantes Co-Founder & View Details
- Web
Key Concepts - Institute For Strategy And Competitiveness
delivery are widely touted as critical to improving the health outcomes of patients worldwide and controlling runaway health care costs. Value-based health care’s central tenant is that value for patients must be the overarching principle in the organization and View Details
- June 2018 (Revised November 2018)
- Case
Innovation at Insigne Health
By: Srikant M. Datar, Linda A. Cyr and Caitlin N. Bowler
Insigne Health is a fictional for-profit, integrated health insurer/health care provider whose leadership believes that by shifting members’ focus from “sickness” to “well-being” it could increase the overall health of its insured population and decrease the resources...
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Keywords:
Design Thinking;
Behavior Change;
Chronic Disease;
Health Care;
Health Care and Treatment;
Design;
Behavior;
Change;
Innovation and Management
Datar, Srikant M., Linda A. Cyr, and Caitlin N. Bowler. "Innovation at Insigne Health." Harvard Business School Case 118-042, June 2018. (Revised November 2018.)
- 2013
- Chapter
The Most Successful CEOs Come from Within
By: Joseph L. Bower
The financial crisis of 2008 and the Great Recession caused a crisis of public confidence in business and American-style capitalism, with its focus on maximizing shareholder value. Corporate leaders understood that reform was needed and that they needed to commit... View Details
Keywords:
Governing and Advisory Boards;
Management Succession;
Business and Community Relations;
Management Teams
Bower, Joseph L. "The Most Successful CEOs Come from Within." In How CEOs Can Fix Capitalism, edited by Raymond V. Gilmartin and Steven E. Prokesch, 124–127. Boston, MA: Harvard Business Review Press, 2013. Electronic.
- March 2011
- Case
Cash Flow Productivity at PepsiCo: Communicating Value to Retailers
PepsiCo developed a new metric that better measured the value added by Pepsi products than did gross margin, the traditional metric used by retailers to determine shelf space and promotional activity. The new metric, cash flow productivity, captured the value of...
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Keywords:
Customer Relationship Management;
Cash Flow;
Measurement and Metrics;
Distribution;
Performance Productivity;
Value Creation;
Food and Beverage Industry;
Retail Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Cash Flow Productivity at PepsiCo: Communicating Value to Retailers." Harvard Business School Case 111-069, March 2011.
- November 1996
- Case
Del Webb Corporation (B), The
By: Jay W. Lorsch and Samanta Graff
On November 16, 1987, the Del Webb board appointed Phil Dion chairman and CEO. This case outlines the development and implementation of a strategy to focus exclusively on real estate development and to liquidate all other assets. Discusses the appointment of two new...
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Keywords:
Crisis Management;
Management Succession;
Strategic Planning;
Governing and Advisory Boards;
Business and Shareholder Relations;
Conflict of Interests;
Real Estate Industry
Lorsch, Jay W., and Samanta Graff. "Del Webb Corporation (B), The." Harvard Business School Case 497-017, November 1996.
- 10 Jan 2018
- Blog Post
8 Tips to Help You Prepare for the Case Method
underlying theoretical concept to every case (whether that’s in finance, accounting, operations management or leadership), the focus of the class discussion is on the application of the concept in practical...
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- 16 Nov 2021
- HBS Case
How a Company Made Employees So Miserable, They Killed Themselves
for workers to find new jobs. Managers asked to demote and degrade workers In late 2006, the firm ended its early retirement program and shifted to more aggressive steps to downsize staff. The company restructured its workforce,...
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by Michael Blanding
- January–February 2013
- Article
Golfing Alone? Corporations, Elites and Nonprofit Growth in 100 American Communities
By: Christopher Marquis, Gerald F. Davis and Mary Ann Glynn
We examine the link between corporations and community by showing how corporate density interacts with the local social and cultural infrastructure to affect the growth and decline of the number of local nonprofits between 1987 and 2002. We focus on two sub-populations...
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Keywords:
Business and Community Relations;
Civil Society or Community;
Business Model;
For-Profit Firms;
Business Growth and Maturation;
Profit;
Local Range;
Welfare or Wellbeing;
Business Processes;
Corporate Entrepreneurship;
Trends;
Management Practices and Processes;
United States
Marquis, Christopher, Gerald F. Davis, and Mary Ann Glynn. "Golfing Alone? Corporations, Elites and Nonprofit Growth in 100 American Communities." Organization Science 24, no. 1 (January–February 2013): 39–57. (Read a summary of the article in Stanford Social Innovation Review.)
- Profile
Fatima Albassam
realized that this is what I want to do the rest of my life, run a social business,” says Fatima. “But I felt that the nonprofits I was working with were limiting their impact because of a lack of management and finance skills.” A...
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- 16 Dec 2020
- Blog Post
Faculty Books Published in 2020
In 2020, our faculty published 14 books that dive into their research and pull from their professional experiences on topics including the future of capitalism, managing time, how AI is transforming work, the power of experiments, a...
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Keywords:
All Industries
- 23 Jun 2015
- Blog Post
What is SVMP?
too far off, and campus springs back into life with the arrival of our SVMP students. Each summer we welcome a class of about 90 rising college seniors for the annual week-long Summer Venture in Management Program. The program was first...
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- 20 Mar 2019
- Research & Ideas
Gender-Diverse Companies Thrive Only Where Diversity is Embraced
question to Harvard Business School Assistant Professor Letian Zhang, who studies organizational theory and strategy with a focus on social inequalities and status hierarchies. He explores the issue in a recent paper scheduled to be...
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Keywords:
by Sean Silverthorne
- 17 Jan 2023
- In Practice
8 Trends to Watch in 2023
As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets...
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by Avery Forman
- Web
Venture Capital Advisors - Entrepreneurship
Entrepreneurs-In-Residence Entrepreneurs-in-Residence Venture Capital Advisors Lawyers-in-Residence Rock Executive Fellows Venture Capital Advisors (VCAs) are managing and general partners from some of the most successful VC firms. They...
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