Special Design Services - Publications - Faculty & Research

11 May 2016
Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

Buell believes that the wall (or in some cases bright yellow line) keeping patrons out of the service garage needs to come down, at least metaphorically. How about a guided tour in which the service manager... View Details

Keywords: by Sean Silverthorne; Auto

June 2020
Case

RBC: Transforming Transformation (A)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia

In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details

Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Financial Services Industry; Financial Services Industry; Canada

Citation

Educators

Purchase

21 Oct 2015
Research & Ideas

How to Predict if a New Business Idea is Any Good

entrepreneurship herself, even applying to the MIT Venture Mentoring Service (MIT VMS)—a program that connects budding entrepreneurs to successful businesspeople to develop their ideas. Whenever an entrepreneur applies to the program, a... View Details

Keywords: by Michael Blanding; Financial Services; Financial Services

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Credential of Leadership, Impact, and Management in Business | HBS Online

Productivity Implementing Strategy Featured Exercises Create a customer journey map to discover complementary products and services Establish an employee journey map to find ways to improve the employee experience Develop a value map for... View Details

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Invention of the Polarizer - Edwin H. Land & Polaroid | Harvard Business School

several years Land and Wheelwright set up operations at various locations in the Boston area where they continued to expand their laboratory and manufacturing facilities to design and build specialized... View Details

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Faculty - Private Capital Project

graduated from Yale College with a special divisional major that combined physics with the history of technology. He worked for several years on issues concerning technological innovation and public policy at the Brookings Institution,... View Details

03 Jul 2018
First Look

New Research and Ideas, July 3, 2018

design tools is a powerful force that is leveling the global technology playing field. It democratizes innovation and makes future competition more challenging. This paper describes the knowledge flows through production and View Details

Keywords: Dina Gerdeman

29 Apr 2009
Working Paper Summaries

Female Empowerment: Impact of a Commitment Savings Product in the Philippines

Keywords: by Nava Ashraf, Dean Karlan & Wesley Yin; Financial Services

21 Feb 2005
Op-Ed

Is Business Management a Profession?

develop a body of knowledge and theory comparable to those of the true professions, management differs from these other occupations in lacking a set of institutions designed to certify that its practitioners have a basic mastery of a core... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

22 Oct 2019
Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

we need to improve our profit,” he says. For example, a US industrial service company was losing 20 percent of its customers every year. Through research, its leaders realized that when customers stayed with the company for six months,... View Details

Keywords: by Michael Blanding

01 Dec 2016
News

In My Humble Opinion: Chip Brewer (MBA 1991)

cleaning sewers and servicing machinery as a mill foreman), but that on-course connection helped him land a position at Adams in 1998, where he rose to CEO in 2002. In 2012, Brewer was named president and CEO of Callaway Golf, maker of... View Details

Keywords: Julia Hanna

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Business Finance Course Online | HBS Online

Member at Ford's Theatre What You Earn Certificate of Completion Boost your resume with a Certificate of Completion from HBS Online Earn by: completing this course Certificate of Specialization Prove your mastery of finance and accounting... View Details

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Case Studies - Social Impact Collaboratory

to design use investment capital to create social change. Key Themes: The social impact bond is a unique financial contract that allows investors to fund social service organizations with the potential to... View Details

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Strategy for Health Care Delivery - Institute For Strategy And Competitiveness

rather than medical specialties Optimize costs through accurate measurement and reporting Apply the concept of Time-Driven Activity-Based Costing (TDABC) to measure health care costs and outcomes Design and implement a bundled payment... View Details

11 Apr 2024
Blog Post

Climate Stories: Water Series - Episode #17: Leni Peterson Redondo (HBS MS/MBA 2023), Founder & CEO of Celeste

a platform designed to collect and clarify data about clients’ water usage in their supply chains. “This is the moment to be building a water company,” Leni said in an interview with Climate Stories. Leni and Taryn named the company after... View Details

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HBS - Financials | Supplemental Financial Information

for staff compensation, specialized outside professional services in information technology (IT) and other functional areas, marketing costs, and residence expenses for executive program participants. Total... View Details

01 Jun 2002
News

Up to the Challenge: Ipsita Dasgupta - Global Perspective, Local Results

interact with different people and maintaining a strong knowledge of who you are.” Last year, in conjunction with the School's Nonprofit and Public Management Summer Fellowship Program, Dasgupta worked with Women's World Banking to design... View Details

Keywords: Julia Hanna; development; leadership; social issues; management; technology; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

11 Jan 2011
First Look

First Look: Jan. 11

decision, to consider whether they are facing a "thinking too much" or "thinking too little" problem and adjust accordingly. Download the paper: http://onlinelibrary.wiley.com/doi/10.1002/wcs.90/abstract How to Design... View Details

Keywords: Sean Silverthorne

July 2021
Article

Outsourcing Tasks Online: Matching Supply and Demand on Peer-to-Peer Internet Platforms

By: Zoë Cullen and Chiara Farronato

We study the growth of online peer-to-peer markets. Using data from TaskRabbit, an expanding marketplace for domestic tasks at the time of our study, we show that growth varies considerably across cities. To disentangle the potential drivers of growth, we look... View Details

Keywords: Two-sided Market; Two-sided Platforms; Peer-to-peer Markets; Platform Strategy; Sharing Economy; Platform Growth; Internet and the Web; Digital Platforms; Strategy; Market Design; Network Effects