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Show Results For
- All HBS Web
(3,220)
- People (15)
- News (981)
- Research (1,566)
- Events (7)
- Multimedia (5)
- Faculty Publications (704)
- 07 Jul 2003
- Research & Ideas
4+2 = Sustained Business Success
services that consistently meet customers' expectations. Put decision-making authority close to the front lines so employees can react quickly to changing market conditions. Constantly strive to eliminate all forms of excess and waste;... View Details
- 03 Apr 2018
- First Look
New Research and Ideas, April 3, 2018
trust in government and support for government services. In Study 2, residents of Boston, Massachusetts, who interacted with a website that visualized both service requests (e.g., potholes) and efforts by the city government to address... View Details
Keywords: Sean Silverthorne
- 26 Nov 2013
- First Look
First Look: November 26
whether the testimonial's efficacy increases when information is added about an affiliation the quoted individual shares with the recipient. Research Design and Methods: A total of 5,498 union members were randomly assigned to receive 1... View Details
Keywords: Sean Silverthorne
- Web
Organizational Leadership Course | HBS Online
wishes to learn more about a particular subject area or further develop their career." Corina Cristea Lavoie Corporate Services Manager at Debevoise & Plimpton LLP If you’ve completed Leadership Principles , this course will help you... View Details
- 25 Apr 2024
- News
Origin Stories
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Where we come from and how we were raised has a profound effect on who we become. The recipients of this year’s Alumni Achievement Award grew up... View Details
- 15 Dec 2003
- Research & Ideas
Women Leaders and Organizational Change
leadership functions? A: We believe that for this kind of organizational change to occur, people must be open to changing themselves in the service of achieving their goals. [HBS Research Fellow] Warren Bennis and others write about this... View Details
Keywords: by Mallory Stark
- 28 Apr 2015
- First Look
First Look: April 28
value" by issuing perpetual preferred stock, dubbed iPrefs. Henry Blodget, CEO of The Business Insider, disagrees saying, "You can't just wave your magic wand and make something of nothing." This short case is designed to... View Details
Keywords: Sean Silverthorne
- Fast Answer
Resources for Investment Management and Financial Analysis
closed-end funds, equity ownership, exchange-traded funds, hedge funds, market indexes, money market funds, offshore funds, open-end mutual funds, pensions and life insurance, stocks, and 529 plans. Pitchbook
Information on companies, deals, funds, investors, and... View Details
Information on companies, deals, funds, investors, and... View Details
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
The experience of this company is hardly unique. Companies often capture additional business by offering more services. The list is wide-ranging: product or service customization; small order quantities; View Details
Keywords: by Robert S. Kaplan
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Elected as a Member of the American Academy of Arts and Sciences in 2024. Amy C. Edmondson : Awarded the 2024 Medal for Distinguished Service by the Teachers College at Columbia University. Kris Johnson Ferreira : "Warnings and... View Details
- 14 Dec 2010
- First Look
First Look: Dec. 14
Carliss Y. Baldwin Abstract The existing theory of modularity explains how modular designs create value. We extend this theory to address value appropriation. A product or process design that is modular with... View Details
Keywords: Sean Silverthorne
- 16 Apr 2020
- Research & Ideas
Has COVID-19 Broken the Global Value Chain?
The coronavirus pandemic has not only disrupted lives and businesses, it has illuminated underlying fragilities in the global value chain (GVC) that drives economies around the world. The smartphone you use many times daily is a product of a global value chain, View Details
Keywords: by Sean Silverthorne
- 25 Oct 2010
- HBS Case
Tesco’s Stumble into the US Market
preselected assortment. Q: The company did a serious amount of homework before entering the United States, including sending 50 British executives to live with California families. But it seems the advance team didn't learn all that it should, such as the notion that... View Details
- Web
Documenting the Wartime Effort | Baker Library | Bloomberg Center | Harvard Business School
the Corporate Image Gary Works Photograph Album Resources Research Links Films & TV Bibliography From the Director Site Credits Special Collections Search Exhibition Introduction The Founding of U.S. Steel and the Power of Public Opinion... View Details
- 12 Mar 2021
- News
My Favorite Case
entrepreneurial culture relative to its Wall Street counterparts, but competition in the investment banking industry is intensifying in 1997 due to a wave of mega-mergers. The new combined banking entities are able to offer customers a broader array of products and... View Details
- 30 Sep 2014
- First Look
First Look: September 30
clients, and the implications for IDEO designers' everyday experience of work. As new types of client work have shifted away from the more classic design projects, there may be accompanying shifts in designers' engagement and motivation.... View Details
Keywords: Sean Silverthorne
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
Buell believes that the wall (or in some cases bright yellow line) keeping patrons out of the service garage needs to come down, at least metaphorically. How about a guided tour in which the service manager... View Details
- 28 Mar 2012
- What Do You Think?
Are Factory Jobs Important to the Economy?
the innovation process (as Pete Clekurs pointed out). The park is designed to create fast-response product development by linking product designers to manufacturers in a way that minimizes the need to ship... View Details
- 14 May 2013
- First Look
First Look: May 14
http://www.people.hbs.edu/mrhodeskropf/GovernanceCEOTurnoverMS.pdf 2006 Journal of Law, Economics & Organization Contractual Incompleteness, Contingent Control Rights, and the Design of Internet Portal Alliances By: Lerner, Josh, and... View Details
Keywords: Sean Silverthorne
- Web
Loeb House | About
House, which once served as the home of Harvard presidents, today houses Harvard’s governing boards including the Harvard Corporation and the Board of Overseers. The first floor is decorated in 19th-century style, forming an elegant, light-filled backdrop for View Details