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Show Results For
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All HBS Web
(1,289)
- People (4)
- News (270)
- Research (843)
- Multimedia (3)
- Faculty Publications (514)
- 14 Mar 2019
- News
The Merchant of Osaka
visits a noodle shop with an unnecessarily long wait, for example, she’ll reengineer the process in her mind: move the food there, put one employee here instead of two to reduce the line by half. “I’m pretty sure the owner would not...
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Keywords:
Health, Social Assistance
- May 25, 2016
- Comment
How Consumers and Businesses are Reshaping Public Health
By: John A. Quelch
Healthcare and education are two issues in which citizens around the world, rich and poor, are passionately interested. It has long been appreciated that the way that a society treats its youngest and oldest members says much about its moral maturity. Economic...
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Keywords:
Healthcare;
Consumer Power;
Innovation In Healthcare Delivery;
Mobile Healthcare;
Transition;
Transformation;
Trends;
Customer Satisfaction;
Customer Value and Value Chain;
Health Care and Treatment;
Information;
Collaborative Innovation and Invention;
Independent Innovation and Invention;
Innovation and Management;
Innovation Leadership;
Management;
Marketing;
Markets;
Planning;
Problems and Challenges;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
South America;
North and Central America;
Middle East;
Europe;
Asia
Quelch, John A. "How Consumers and Businesses are Reshaping Public Health." Harvard Business School Working Knowledge (May 25, 2016).
- 01 Mar 2009
- News
Model Patient
fatigue syndrome (CFS), which for a long time went undiagnosed; battling CFS for some ten years, she could no longer work and therefore lost her health insurance. Her prescription bills alone were $600 a month, and she sometimes had to choose between buying View Details
- 18 Aug 2021
- News
Alumni on the Black Lives Matter Movement
network,” says Lewis. “Our eldest scholars are already out working. Doctors, lawyers, teachers, and young professors. Educating people is the most potent and productive way to bring change.” His advice on how to change intrenched culture:...
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- 01 Dec 2013
- News
Curing Health Care
model." “The markets for everything from cars to books to food benefit from customers who are informed about the price and quality of products before making their purchases. While such consumerism has been...
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- 01 Dec 2016
- News
Alumni Books of 2016
Christensen (MBA 1979, DBA 1992), Taddy Hall, Karen Dillon, and David S. Duncan (HarperBusiness) The long-held maxim that understanding the customer is the crux of innovation is wrong. Customers don't buy products or services; they “hire”...
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- 30 Mar 2010
- First Look
First Look: March 30
the two tendencies can be explained as a product of a contingent recency effect: although the estimations reflect negative recency, choice behavior reflects positive recency. A similar pattern is observed in the field study: immediately...
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Keywords:
Sean Silverthorne
- 12 Dec 2018
- News
Lesson Plan
long-standing tradition of being one of the state’s few Democratic pockets outside Pittsburgh and Philadelphia, with a history of labor unrest and unionization dating back to the 19th and early 20th centuries. That energy carried workers along for decades, until iron...
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- 20 Jan 2017
- Research & Ideas
Here’s How Businessman Trump Is Likely to Approach the Presidency
likes to do operations like housekeeping and food and beverage. And there’s a third entity that has the brand. Companies like the Four Seasons or Ritz Carlton, we say they “flag” a hotel. They don’t manage it; they “flag” it. Trump has a...
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Keywords:
by Christina Pazzanese
- 01 Dec 2012
- News
From Where We Stand
expansion (President Johnson's Great Society); there were more opportunities for advancement. I soon became manager of the research department, then advertising manager of the book clubs division—Doubleday's largest and most profitable division. After that, I was View Details
- 2011
- Article
Strategic Change and the Jazz Mindset: Exploring Practices That Enhance Dynamic Capabilities for Organizational Improvisation
By: Ethan S. Bernstein and Frank J. Barrett
How can leaders adopt a mindset that maximizes learning, remains responsive to short-term emergent opportunities, and simultaneously strengthens longer-term dynamic capabilities of the organization? This chapter explores the organizational decisions and practices...
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Keywords:
Dynamic Capabilities;
Strategic Change;
Jazz;
Jazz Mindset;
Improvisation;
Innovation;
Change Management;
Collaborative Innovation and Invention;
Innovation and Management;
Innovation Leadership;
Knowledge Use and Leverage;
Leading Change;
Leadership Style;
Leadership;
Management;
Management Style;
Organizational Change and Adaptation;
Organizational Culture;
Organizations;
Creativity;
Strategy;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
United States;
Japan;
Taiwan;
Europe;
Asia
Bernstein, Ethan S., and Frank J. Barrett. "Strategic Change and the Jazz Mindset: Exploring Practices That Enhance Dynamic Capabilities for Organizational Improvisation." Research in Organizational Change and Development 19 (2011): 55–90.
- September–October 2022
- Article
Should Your Company Sell on Amazon?: Reach Comes at a Price
By: Ayelet Israeli, Leonard A. Schlesinger, Matt Higgins and Sabir Semerkant
Selling on Amazon allows brands to reach millions of consumers—but that exposure comes with costs. They include smaller margins, more competition, the risk of commoditization, and less knowledge about customers.
In this article, the authors present a scorecard to...
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Keywords:
Retail;
Retailing;
Online Business;
Ecommerce;
E-commerce;
E-Commerce Strategy;
Omnichannel Retail;
Omnichannel Retailing;
Amazon;
Amazon.com;
Sales;
Digital Marketing;
Internet and the Web;
Business Model;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
Consumer Products Industry;
United States
Israeli, Ayelet, Leonard A. Schlesinger, Matt Higgins, and Sabir Semerkant. "Should Your Company Sell on Amazon? Reach Comes at a Price." Harvard Business Review 100, no. 5 (September–October 2022): 38–46.
- 01 Dec 2008
- News
Business at the Summit
’59), and was moderated by PBS’s Charlie Rose. Whitman, former CEO of eBay, noted that most Americans are “deeply afraid” as they watch energy and food costs rise and their retirement accounts shrink. More must be done, she said, to...
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- 14 Dec 2011
- Research & Ideas
The New Measures for Improving Nonprofit Performance
today in the nonprofit sector. Back then, our clients were being asked to make significant investments in IT, so of course they asked, what's my return? As a result I got very engaged in how one collects and presents information to show how the IT function was being...
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Keywords:
by Julia Hanna
- 25 Aug 2022
- News
September 2022 Alumni and Faculty Books
design; 27 proven “plays” from the UXReactor playbook to put concepts into practice, and game planning examples to execute at different levels of an organization. A comprehensive and practical book for business leaders, design leaders, View Details
- 01 Mar 2004
- News
New Horizons for Iraq
you couldn’t see more than fifty feet in front of you. All we could do at that point was sit it out. My soldiers drove around and delivered my battalion’s food and water. It seemed like we were all spread out, but when the storm cleared...
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- 16 Dec 2020
- Blog Post
Alumni on the Black Lives Matter Movement
crowdfunding campaign that has raised £1.5 million and awarded 97 scholarships. “We are a growing network,” says Lewis. “Our eldest scholars are already out working. Doctors, lawyers, teachers, and young professors. Educating people is the most potent and View Details
- 22 May 2020
- Blog Post
Reflections on Service - Armed Forces Alumni Association Student Profiles
sinking fishing ship that had called out for help. Our ship provided food and water to fishermen who had been stranded for days and made sure that they could get back to their homes and families. What I will remember most were the moments...
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