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Show Results For
- All HBS Web
(227)
- News (83)
- Research (81)
- Events (1)
- Multimedia (11)
- Faculty Publications (27)
- 14 Feb 2019
- Blog Post
LOVE At HBS
love to her patients and the people around her, always thinking about others first. I did not realize her love could have such a big impact on my life when I was a child. But gradually I realized she was the reason I am such a loving and optimistic person. I have... View Details
- 11 Jul 2023
- Blog Post
Second Life: Reflections on Complementing Success with an Encore Career
drum, demonstrating that empathy allows us to relate to each other on a more informal basis, driving collaboration and innovation. If you can get people passionate about something beyond just themselves, you kindle common interests and... View Details
- 11 Mar 2021
- News
Leading with Heart
out of this. And as I look back to look forward, I recognize that I have in some ways taken inspiration from the pain and the difficulties that I've gone through. And always tried to approach that with a mindset of how can I create or leverage pain into purpose. How... View Details
- 22 Feb 2022
- News
A World of Difference
at home, and they weren’t allowed to bring their office chairs home. The policy communicated a lack of empathy and general cluelessness about the employee experience—signals that were particularly important to working moms. The answer is... View Details
Keywords: Jen McFarland Flint
- 30 Mar 2020
- Research & Ideas
The New Rules for Remote Work: Pandemic Edition
space to talk with each other, offer support, and listen. “Now, more than ever, teams need empathy and to feel like you are all suffering together,” Austin says. “Everyone is dealing with a crisis that is very real. Managers should show... View Details
Keywords: by Dina Gerdeman
- 04 May 2021
- Blog Post
Asian American Pacific Islander Heritage Month at HBS
forward. Feiyue Li – Class of 2021 I’ve always known that I sometimes feel certain things others that probably don’t. This has given me the great gift of empathy to connect with people, but also the amplification of my emotions in ways I... View Details
- 06 Mar 2020
- Book
A Great Teacher's Lessons for Leading
credit where credit isn’t due. Contractual leaders and teachers worry about their image, how they are perceived by their boss—a manager or department head. They possess little empathy for others because their goal is to survive where they... View Details
- 01 Mar 2023
- News
Step Change
At Consoleya, a coworking space in Cairo’s former French Consulate, multiple levels of meeting rooms and workspaces operate at capacity, from a ground-floor café to a rooftop deck. The scene—coders bent over laptops, concepts scrawled on whiteboards, clusters of people... View Details
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
care and concern, we’re far more likely to feel our care and concern.” One CEO told us that empathy is “always an important leadership skill, but this empathy is dramatically heightened during a crisis that... View Details
- Web
Power and Influence for Positive Impact | HBS Online
abuses of power, for democratizing power, and for holding the powerful accountable. Highlights Cultivating Empathy Capstone Case: Umaimah Mendhro and VIDA Show Hide Details Concepts Managing Power Responsibly Leveraging Power for Good... View Details
- 28 May 2019
- News
3-Minute Briefing: Tom Hulme (MBA 2007)
but all businesses have to have empathy for the customer. Empathy is the best leading indicator of success for a business. When I consider the startups that pitch to GV, I look for the ones that have true... View Details
Keywords: April White
- Portrait Project
Christy Gibb
of things given, not kept. I will work so that empathy and excellence more often intersect. I will love; the thing my parents taught me to do best of all. And I will say thank you. View Details
- 03 Jul 2018
- What Do You Think?
Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?
than many other of Microsoft’s customers. Others gave more weight to moral considerations, especially in view of Nadella’s stated mission, “to put empathy at the center of everything I pursue ” Only a few, however, put themselves in... View Details
- Web
Commencement 2018 Address | About
is so deeply divided along so many dimensions. Empathy is the process of walking in the shoes of others. It requires seeing the world from their eyes, feeling the world from their heart, understanding the world from their mind. Exercising... View Details
- 26 Mar 2020
- Blog Post
The Road Untraveled: VC Perspectives on COVID-19
thoughtful decisions for their team. Empathy and Honesty in Times of Uncertainty Leverage your peers! We all handle challenges like this differently, and to be honest, there is no "perfect answer" on how to get used to isolation... View Details
- 09 Jun 2015
- News
Building change from the ground up
was to provide an air-conditioned environment; offer support for customers who couldn’t read or write; and get them in and out of the store in 15 minutes with working service,” Khoja said, noting, “If we treated the Afghans with respect, it would create a brand loyalty... View Details
- Portrait Project
Walter Frye
will ceaselessly embrace new people, question the status quo, and seek breakthrough ideas, in order to nurture the gifts of empathy and creativity that will help me excel as a marketer. I will strive for the corner office, but with work... View Details
- 09 Jan 2013
- Sharpening Your Skills
Sharpening Your Skills: Understanding Customers
product. How Can I Understand My Customers Better? Empathy: The Brand Equity of Retail Retailers can offer great product selection and value, but those who lack empathy for their customers are at risk of losing them, says professor Ananth... View Details
Keywords: Re: Multiple Faculty
- Portrait Project
Rahima Dosani
in a world where everyone else can say their name without a second thought. I will embody the happiness she missed out on. I will radiate the undying gratitude and empathy I learned from her. And I will use love, in all its multifaceted... View Details
- Portrait Project
Allison Kean
I carry it with me — to the office, to a dinner party, to the corner store — approaching each person I meet with the assumption that not everything has been, or will be, easy. I offer this gift of empathy to others who are seeking a way... View Details