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- Faculty Publications (40)
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- All HBS Web (301)
- Faculty Publications (40)
- 2008
- Working Paper
The Effect of Labor on Profitability: The Role of Quality
By: Zeynep Ton
Determining staffing levels is an important decision in retail operations. While the costs of increasing labor are obvious and easy to measure, the benefits are often indirect and not immediately felt. One benefit of increased labor is improved quality. The objective...
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Keywords:
Profit;
Selection and Staffing;
Service Delivery;
Business Processes;
Quality;
Retail Industry
Ton, Zeynep. "The Effect of Labor on Profitability: The Role of Quality." Harvard Business School Working Paper, No. 09-040, September 2008. (Revised July 2009.)
- Web
HBS - Key Metrics
CY2020 CY2019 CY2018 GHG Emissions 6 (metric tons of CO2 equivalent) 9,098 9,103 11,562 11,614 Energy (kbtu) 7 121,948,442 122,569,467 150,713,824 152,538,748 Water (100 cubic feet) 8 32,735 40,754 51,025 48,626 Municipal Solid Waste...
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- 15 Dec 2023
- News
Exploring Business Opportunities in Africa; Alumni Grapple with Plastic Waste Problem
Clubs News Clubs News Webinar illuminates broad array of business opportunities across Africa On December 5th, the HBS African-American Alumni Association (HBSAAA) hosted ‘Doing Business in Africa: From Opportunity to Action’, a webinar panel of HBS alumni who shared...
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Margie Kelley
- 06 Sep 2022
- Blog Post
Student Spotlight: Summer Internships in Business & Environment
purpose-built full-electric 16-ton truck designed for urban logistics, reducing the environmental impact of freight deliveries in cities by an estimated 1.2M tons of CO2 by...
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- 22 Sep 2021
- Blog Post
Student Spotlight: Jesse Lou (MBA 2022) – Working to Change the Food System
Jesse Lou (MBA 2022) reflects on his decision to come to HBS, what motivates him to make a difference in the world by using technology to build a more sustainable food system, and how he has utilized resources at HBS to make this happen....
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- 11 Feb 2022
- Blog Post
Short Intensive Program (SIP): Opportunities in the Plant-Based Economy
eager to discuss the real implications behind their companies, in addition to being critical of businesses that they saw as only financially driven. We were inspired by the scrappiness of the group: so many of them had no formal training...
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- 04 Nov 2021
- Blog Post
STUDENT SPOTLIGHT: JESSE LOU (MBA 2022) – WORKING TO CHANGE THE FOOD SYSTEM
Jesse Lou (MBA 2022) reflects on his decision to come to HBS, what motivates him to make a difference in the world by using technology to build a more sustainable food system, and how he has utilized resources at HBS to make this happen....
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- 04 Nov 2021
- Blog Post
STUDENT SPOTLIGHT: JESSE LOU (MBA 2022) – WORKING TO CHANGE THE FOOD SYSTEM
Jesse Lou (MBA 2022) reflects on his decision to come to HBS, what motivates him to make a difference in the world by using technology to build a more sustainable food system, and how he has utilized resources at HBS to make this happen....
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- 06 Sep 2022
- Blog Post
To Go-Go: A Foodtech Startup Serves Up Scale in Latin America
“The industry is hard,” she says. “You need tons of money to get started. Almost all restaurants go broke after the first year. And very few people get beyond one or two locations.” Azuero was intrigued, yet it wasn’t until the pair met...
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- Profile
Brandon Lovell
"I found myself hanging with not necessarily the right crowd," Brandon says. After graduating from high school and spending a couple years searching for a purpose, Brandon was introduced to Year Up, a nonprofit program founded View Details
- 29 Aug 2023
- News
Helping Consumers Decarbonize their Purchases
This episode of Climate Rising features a conversation between Professor and host Mike Toffel and Sanchali Pal (MBA 2018), founder and CEO of Commons, an app designed to help consumers make more climate-friendly purchasing decisions by...
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- 19 Apr 2024
- News
Alumni Host Energy CEO Summit in Houston; Austin Club Co-Hosts SXSW Reception
venue. The restaurant is supported by DeWolff’s organization, InKind, which provides startup funding for minority-owned restaurants in the Austin area. Bishop says the feedback from the gathering has been overwhelmingly positive. “It was...
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Keywords:
Margie Kelley
- 14 Sep 2023
- Blog Post
MBAs Accelerate Their Social Enterprise Ventures
solar-powered irrigation for Indian farmers. While solar irrigation can reduce agricultural production costs by up to 25% and eliminate 132M tons of CO2 emissions annually, upfront costs remain a barrier....
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- 13 Oct 2010
- First Look
First Look: October 13, 2010
to each strategy. By "inviting in the lions" to critique your idea—and being prepared for them—you'll capture busy people's attention, help them grasp your proposal's value, and secure their commitment to implementing the...
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Sean Silverthorne
- Profile
Sergio Velasquez-Terjesen
forty-five to a perfect one hundred. Using the MBA as a pivot point Encouraged by his success, Sergio was eager to add an "environmental and social impact" dimension to his life while pursuing an entirely different kind of...
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- 01 Mar 2009
- News
Faculty Research Online
Michael Norton explores the common occurrence of “conversational blindness.” See http://hbswk.hbs.edu/item/6066.html. Thinking Twice about Supply-Chain Layoffs Cutting the wrong employees can be counterproductive for retailers, new research from Assistant Professor...
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- 19 Jan 2022
- Blog Post
From Retail to HBS: How I’m Building a Career Path at the Intersection of Arts, Culture, and Business
much of business, so it’s no surprise that we had tons of retail-related cases as part of the RC (first-year) curriculum. This meant there were plenty of opportunities for me to bring my experience and perspective to class, but it also...
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- 01 Dec 2022
- News
My First Job
Edited by Jen McFarland Flint; illustrations by Ross MacDonald Here’s the humbling truth: no matter how high your career soars, how many awards you win or companies you sell or differences you make in this...
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- Web
PRIDE at HBS - MBA
community building, small-group dinners, and a ton of fun! 80’s Party: PRIDE hosts the legendary school-wide 80’s Party in early September – one of the most popular HBS social events of the year and a great opportunity to have fun with...
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- 07 Jul 2009
- First Look
First Look: July 7
driven at least partly by career concerns. Download the paper: http://www.hbs.edu/research/pdf/09-014.pdf Policy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes Authors:Katherine L. Milkman, Mary Carol...
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Keywords:
Martha Lagace