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Show Results For
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All HBS Web
(397)
- News (170)
- Research (173)
- Events (2)
- Multimedia (7)
- Faculty Publications (66)
- 11 Mar 2024
- News
In Harmony
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, my name is Julia Hanna; I’m an associate editor at the HBS Alumni Bulletin. Last November I flew to Seoul, South Korea to interview Michael Kim (MBA 1990) of MBK Partners. Often referred to as one of...
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- 05 Jul 2004
- What Do You Think?
Work-Life: Is Productivity in the Balance?
of work is going to ... increase morale." Faisal Shaheen takes the matter one step further by asserting that "If not supported and recharged, households will not be able to add productive talent to the future labor force."...
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by James Heskett
- 02 Feb 2002
- What Do You Think?
Will the Societal Effects of Enron Exceed Those of September 11?
nearly evenly divided on the question. However, several arguing for the relative importance of September 11 expressed concern that the question was even asked. Keith Sawyer remarked, "Rubbish... As Bush says, this war has no end in sight, and we have scarcely seen...
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by James Heskett
- 04 Apr 2005
- What Do You Think?
Can an Organization’s “Deep Smarts” Be Preserved?
Summing Up This month's column appears to have struck a chord with those who lament the continuing loss of implicit knowledge buried inside the heads of experienced leaders (termed "deep smarts" by Dorothy Leonard and Walter...
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by James Heskett
- 23 Jul 2024
- In Practice
The New Rules of Trade with China: Navigating Tariffs, Turmoil, and Opportunities
When former President Donald Trump slapped sweeping tariffs on Chinese imports in 2019, the economic dynamics between the world’s two biggest economies forever shifted. American businesses hoping President Joe Biden would return to...
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- 01 Oct 2009
- What Do You Think?
Can the “Masks of Command” Coexist with Authentic Leadership?
leadership? Those arguing that the two can coexist cite situations, generally involving adversity, in which the "greater good" is served by masking a leader's feelings. Frances Pratt argued that " we must be careful (and...
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by Jim Heskett
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
links between satisfied employees and satisfied customers have on practitioners? Jim Heskett: While we don't spend any time tracking the impact, Earl and I (as well as our coauthors who, over the years, have included Chris Hart, Len Schlesinger, Gary Loveman, Tom...
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by Sean Silverthorne
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
health care. Rosabeth Moss Kanter: Find common ground, let the young lead First COVID, then confidence. With Joe Biden in the White House, the year 2021 is likely to be defined not just by recovery but View Details
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by Dina Gerdeman
- 06 Aug 2024
- Op-Ed
What the World Could Learn from America's Immigration Backlash—100 Years Ago
of the Chinese Exclusion Act of 1882, in joint work with Joe Long, Carlo Medici, and Qian, we found similar results. After 1880, parts of the US West that were more impacted by the Chinese Exclusion Act grew...
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by Marco Tabellini
- 16 Aug 2024
- In Practice
Election 2024: What's at Stake for Business and the Workplace?
Sucher: Dust off that COVID playbook After the June 27 debate between President Joe Biden and former President Donald Trump, 64 percent of 1,024 US workers surveyed reported suffering—or seeing others suffer—poor treatment at work for...
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by Rachel Layne
- 30 Jun 2020
- Book
Capitalism Is More at Risk Than Ever
The book Capitalism at Risk first appeared in 2011. The problems it identified with social inequality, global trade strife, and environmental degradation have only accelerated by 2020. The new edition of Capitalism at Risk, subtitled How Business Can Lead, is expanded...
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by Martha Lagace
- 04 Sep 2001
- Lessons from the Classroom
Getting Back on Course
Superwoman Thanks to intense discussions over dinners with alumnae—the first of which was hosted by Welsh in New York—and to later conversations with faculty and other colleagues at HBS, Hart came up with a plan. The result is Charting...
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by Martha Lagace
- 31 Oct 2004
- What Do You Think?
Should the Wisdom of Crowds Influence Our Thinking About Leadership?
priorities—things for which leaders are required ... And I certainly would not want large groups involved in developing vision, innovation, or strategy ...." Joe Violette added, " ... getting those ideas and solutions to...
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by James Heskett
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
created by customers and clients and their increasing expectations that we be available day and night. Even more can be laid at the feet of leadership. But ultimately the primary culprit is us. That's my sense of the comments concerning...
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- 01 Aug 2008
- What Do You Think?
Has the Time Come for “Stretch” in Management?
mistakes") while attempting to achieve the goals. Joe Violette advised that, in his experience, stretch goals "have only succeeded (when) they are developed by the project team" (vs....
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by Jim Heskett
- 04 Jan 2012
- What Do You Think?
Income Inequality: What’s the Right Amount?
productivity flourishes where income disparity exists to a greater extent." Susan Rushworth offered "food for thought" in citing research that led her to conclude that "the faster the economy grew (as measured by GDP),...
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by Jim Heskett
- 20 Apr 2020
- Book
Why COVID-19 Raises the Stakes for Healthy Buildings
commissioning stems from years of observations by John during his building projects, by Joe during his forensic investigations, and by nearly...
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- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
experiences is done, the position of CXO will be eliminated. The first point was made by Yale Schwartz, who commented that, “It all starts with the organization’s desire to improve the overall customer experience and become the brand that...
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by James Heskett
- 06 Jan 2011
- What Do You Think?
How Should Management Deal With “Anonymous”?
view," but to ask how, if at all, organizations can or should be defended against the response from Anonymous? Its actions, triggered by the attacks on Wikileaks, hinted at a future of everything from Internet mischief (a la...
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by James L. Heskett
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professors Jim Heskett and W. Earl Sasser and coauthor Joe Wheeler. Updating a Classic: Writing a Great Business Plan Published:...
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by Sean Silverthorne