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Show Results For
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All HBS Web
(2,691)
- News (735)
- Research (1,628)
- Events (9)
- Multimedia (29)
- Faculty Publications (928)
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
accomplished. It is not possible to be all things to all people, so market segmentation is the way to avoid this temptation.—Robert S. Kaplan and David P. Norton The Customer Management theme is made up of four processes—customer...
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by Robert S. Kaplan & David P. Norton
- 27 Feb 2019
- HBS Seminar
David Robinson, Fuqua School of Business at Duke University
- 01 Sep 2012
- News
Hierarchy's Last Stand
that they were never in the direct presence of anyone who disagrees with them. Aides, flatterers, bodyguards, or censors could buffer them against the unpleasant or absorb attacks by proxy. But in the digital age, criticism and challenge...
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- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
level, and cost—between each support department and the business units. The Balanced Scorecard provides a simple, clear message about organizational strategy that all employees can understand and internalize.—Robert S. Kaplan and David P....
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by Robert S. Kaplan & David P. Norton
- 23 Aug 2010
- News
Seven Truths about Change to Lead By and Live By
- 08 May 2020
- In Practice
Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On
survey by the Charities Aid Foundation of America. A staggering 97 percent of respondents expect their funding to decline during the next 12 months as the struggling economy and social distancing hurts fundraising efforts. What can...
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by Danielle Kost
- 14 Oct 2010
- Working Paper Summaries
Reversing the Queue: Performance, Legitimacy, and Minority Hiring
- 08 Jun 2015
- Working Paper Summaries
Physician Beliefs and Patient Preferences: A New Look at Regional Variation in Health Care Spending
- 24 Apr 2006
- Research & Ideas
Managing Alignment as a Process
corporate policies that will be administered by corporate support units. Corporate office to business units: The corporate priorities are cascaded into business unit strategies. Business units to support units: The strategic priorities of...
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- 07 Jul 2010
- News
Rethinking MBA: Exclusive excerpts from book by HBS prof
- January 2006
- Book Review
Review of "Icarus in the Boardroom: The Fundamental Flaws in Corporate America and Where They Came From" by David Skeel. Oxford University Press, 2005
By: A. Zelleke
Zelleke, A. Review of "Icarus in the Boardroom: The Fundamental Flaws in Corporate America and Where They Came From" by David Skeel. Oxford University Press, 2005. Business Ethics Quarterly 16, no. 1 (January 2006): 110–111.
- 05 Oct 2010
- Working Paper Summaries
A Positive Approach to Studying Diversity in Organizations
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by Lakshmi Ramarajan & David Thomas
- 18 Oct 2006
- Working Paper Summaries
Racial Diversity Initiatives in Professional Service Firms: What Factors Differentiate Successful from Unsuccessful Initiatives?
- 30 Nov 2016
- Working Paper Summaries
The Stock Market and Bank Risk-Taking
- 13 Jan 2012
- Working Paper Summaries
Intermediaries for the IP Market
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by Andrei Hagiu & David Yoffie
- Mar 10 2019
- Testimonial
Driving Growth by Developing People
- 20 Sep 2020
- Working Paper Summaries
Updating the Balanced Scorecard for Triple Bottom Line Strategies
- 10 May 2018
- News
Google sells the future, powered by your personal data
- 05 Jul 2006
- Working Paper Summaries