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  • 09 Jun 2022
  • HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

in March 2020, the pandemic only exacerbated a longstanding issue. The shortage of drivers to deliver food supplies to the roughly 300,000 restaurants, hotels, hospitals, schools, and universities serviced by US Foods was not its only View Details
Keywords: by Pamela Reynolds
  • 25 Jun 2024
  • Research & Ideas

Rapport: The Hidden Advantage That Women Managers Bring to Teams

research team studied the expansion of a leading food delivery platform and the resulting rise in fast-food sales to observe how managers adjusted worker staffing to handle spikes in demand. The team analyzed personnel and productivity... View Details
Keywords: by Kara Baskin; Food & Beverage
  • Web

Named Fellowship Funds - Alumni

positions include lead director of the board at NetSuite, president & CEO of Victory Ventures LLC, chairman of Staffing Resources Inc., managing director of Asian Oceanic Group, and a division director and vice president of Merrill Lynch... View Details
  • 18 Apr 2013
  • Working Paper Summaries

The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health
  • January 2008 (Revised January 2008)
  • Case

Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model

By: Robert G. Eccles
Two Brattle Center (TBC) is a struggling for-profit private mental health clinic based in Harvard Square. Its founder, Dr. Joan Wheelis, is a nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior... View Details
Keywords: Business Model; For-Profit Firms; Decision Choices and Conditions; Financial Strategy; Health Care and Treatment; Health Disorders; Medical Specialties; Nonprofit Organizations; Emotions; Health Industry; United States
Related
  • 02 Apr 2024
  • Research & Ideas

Employees Out Sick? Inside One Company's Creative Approach to Staying Productive

importance of the rapport between the manager and worker to enable managers to make the staffing adjustments that are often necessary to meet fluctuating demand or convince workers to be trained in skills the firm requires. You Might Also... View Details
Keywords: by Michael Blanding; Fashion
  • Web

Organizational Behavior - Faculty & Research

at IBM" (case no. 422-013) Keywords: Competency and Skills ; Experience and Expertise ; Talent and Talent Management ; Human Resources ; Employees ; Recruitment ; Retention ; Selection and Staffing ; Jobs and Positions ; Job Design and... View Details
  • Person Page

Press / Media

By: Gary P. Pisano

Thought Leader: Gary Pisano

by Amy Bernstein, strategy+business, Summer 2007

A leading student of the biotech business describes the problems holding the industry back, and how it can overcome... View Details

  • 16 Nov 2021
  • HBS Case

How a Company Made Employees So Miserable, They Killed Themselves

less out of their control,” says Whillans. “It can make them feel more safe and secure, and move them out of a threat mindset into more of an opportunity mindset.” And management could have considered more creative solutions to staffing... View Details
Keywords: by Michael Blanding
  • 08 Dec 2021
  • Blog Post

The Drive to Succeed: Silvio Memme (MBA 2020) and the Transition to Venture Capital

the HBS Summer Fellowship, it was no risk to them and I came in with zero expectations.” OMERS Ventures agreed and Memme began a post-grad intern shortly after graduation. Six months later, when there were staffing changes on the team,... View Details
  • July 1996 (Revised August 2024)
  • Case

Innovative Opportunities to Manage Health Care Delivery

By: Regina E. Herzlinger and D. Scott Lurding
The purpose of this case is: To familiarize the students with the changing landscape of health care delivery, through chains of retail medical centers and those offering value-based care (VBC).

To discuss fundamental managerial decisions about their... View Details
Keywords: Managed Care; Capitation; Strategy
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  • Web

Topics - HBS Working Knowledge

Uncertainty (36) SWOT Analysis (5) Safety (13) Salesforce Management (18) Sales (30) Satisfaction (11) Saving (5) Science-Based Business (7) Science (237) Search Technology (22) Segmentation (1) Selection and Staffing (9) Service Delivery... View Details
  • 13 Dec 2022
  • Research & Ideas

The Color of Private Equity: Quantifying the Bias Black Investors Face

exit, they do just as well as the majority groups,” says Lerner. “And if anything, they seem to be more conservative in valuing things.” Additionally, the minority groups were able to scale up staffing when necessary and were not doing... View Details
Keywords: by Pamela Reynolds; Financial Services
  • 07 Jul 2019
  • HBS Case

Walmart's Workforce of the Future

Any discussion of the future of retail—or how we work—has to include Walmart. As of 2017, 90 percent of the US population lived within 10 miles of a Walmart store; with 11,766 locations worldwide and $514 billion in annual revenues, the discount store also has the... View Details
Keywords: by Julia Hanna; Retail
  • 05 May 2022
  • HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

right now in the US. Even though employers posted openings for 11 million non-farm jobs as of late 2021, 11.5 million Americans remained either unemployed or underemployed. As the economy struggles to recover from the COVID-19 pandemic, View Details
Keywords: by Jay Fitzgerald
  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

approach to reservations staffing while imposing contract terms that would call for all hands in the event of demand. "You can't be an organization that simultaneously and completely fulfills the wishes of employees, customers, and... View Details
Keywords: by Julia Hanna; Air Transportation
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

Thomas Keller, whose restaurant group includes the French Laundry in Napa Valley and Per Se in Manhattan, employed 1,200 staff in his 13 restaurants, but by mid-March staffing was reduced to 18 employees across all restaurants. Panelists... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 2008
  • Chapter

Corporate Honesty and Business Education: A Behavioral Model

By: Rakesh Khurana and Herbert Gintis
Since the mid-1970s neoclassical economic theory has dominated business school thinking and teaching in dealing with the nature of human motivation. However valuable in understanding competitive product and financial markets, neoclassical economic theory employs an... View Details
Keywords: Business Education; Ethics; Managerial Roles; Corporate Social Responsibility and Impact; Organizational Culture; Business and Shareholder Relations; Mathematical Methods; Behavior
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  • 29 Jan 2024
  • News

On the Road to Recovery

Alejandro Moreno (MBA 1988) didn’t know much about travel nursing when he met a fellow entrepreneur by chance at a child’s birthday party in 2003. The man was considering starting a new business providing short-term staffing assistance to... View Details
  • 07 Feb 2023
  • Research & Ideas

Supervisor of Sandwiches? More Companies Inflate Titles to Avoid Extra Pay

the study estimates. Cohen’s study emerges as record inflation and chronic staffing shortages collide making compensation a top challenge in human resources. While the trend is most heavily concentrated in lower-paying sectors like... View Details
Keywords: by Scott Van Voorhis