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  • December 2020 (Revised April 2021)
  • Case

Arcos Dorados: A QSR Recovery Plan

By: Forest Reinhardt, José B. Alvarez, Jenyfeer Martinez Buitrago and Mariana Cal
Arcos Dorados—McDonald’s largest independent franchisee, covering Latin America and the Caribbean (LAC)—faced a pandemic that was disrupting the entire consumer foodservice business in 2020. With the exclusive right to own, operate, and sub-franchise McDonald’s... View Details
Keywords: Agribusiness; Animal-Based Agribusiness; Plant-Based Agribusiness; Customer Value and Value Chain; Income; Macroeconomics; Environmental Management; Environmental Sustainability; Cross-Cultural and Cross-Border Issues; Food; Health Pandemics; Crisis Management; Logistics; Corporate Social Responsibility and Impact; Strategic Planning; Food and Beverage Industry; Agriculture and Agribusiness Industry; Retail Industry; Latin America; Aruba; Guadeloupe; Martinique; Mexico; Panama; Costa Rica; Argentina; Brazil; Chile; Colombia; Ecuador; French Guiana; Peru; Uruguay; Venezuela; Puerto Rico; Trinidad and Tobago
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  • 12 Apr 2022
  • Book

Racism, Colonialism, and Britain's Legacy of Violence

Britain’s 20th century empire was the largest in human history, with a quarter of the world’s land and nearly 700 million people. Yet the empire drew its strength from violence. That’s the conclusion Harvard Business School Professor Caroline Elkins draws in her new... View Details
Keywords: by Avery Forman
  • 18 Jun 2024
  • Research & Ideas

What Your Non-Binary Employees Need to Do Their Best Work

[research] hasn’t included everyone,” says Coffman, the Piramal Associate Professor of Business Administration at Harvard Business School. A 2021 Williams Institute study found that about 1.2 million people in the US identify as non-binary—that is, they don’t identify... View Details
Keywords: by Michael Blanding
  • 23 Jan 2024
  • Book

More Than Memes: NFTs Could Be the Next Gen Deed for a Digital World

get free entry to “ApeFest,” the music festival we referenced earlier. Even the Vatican has issued NFTs that give holders exclusive access to historical artifacts and documents.* *And of course, these sorts of benefits are typically... View Details
Keywords: by Dina Gerdeman; Information Technology; Technology; Financial Services
  • 2012
  • Working Paper

Conflict Policy and Advertising Agency-Client Relations: The Problem of Competing Clients Sharing a Common Agency

By: Alvin J. Silk
What restrictions should be placed on advertising agencies with respect to serving accounts or clients that are competitors of one another in order to avoid conflicts in interest? In recent decades, the advertising and marketing services industry has undergone a number... View Details
Keywords: Advertising; Service Delivery; Competition; Conflict of Interests; Policy; Practice; Advertising Industry; United States
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  • September 2021
  • Case

Posse Foundation: Developing Strong Leaders from Diverse Backgrounds

By: John J-H Kim, Robin Mendelson and Julia Kelley
Founded in 1989, Posse Foundation was a nonprofit organization with a mission of developing future leaders who reflected the U.S.’s rich diversity. The organization ran a selective, localized admissions process in 10 U.S. cities to identify outstanding students with... View Details
Keywords: COVID-19 Pandemic; Education; Higher Education; Decision Making; Demographics; Diversity; Ethnicity; Income; Race; Values and Beliefs; Geography; Geographic Scope; Growth and Development; Leadership; Leading Change; Goals and Objectives; Growth and Development Strategy; Mission and Purpose; Partners and Partnerships; Social Enterprise; Nonprofit Organizations; Identity; Social Issues; Wealth and Poverty; Expansion; Education Industry; North and Central America; United States
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  • 07 Apr 2021
  • Research & Ideas

How Teams Work: Lessons from the Pandemic

minimally disruptive technologies for process questions helped them achieve balance. Relationship interactions: Connecting through huddles, not yoga The importance of nurturing social relationships has come sharply into focus during the... View Details
Keywords: by Kristen Senz
  • 01 Sep 2023
  • News

That Was Then, This Is Now

It started with a question. But before that, it started in the classroom. Tony Deifell (MBA 2002) loved the discussions in his LEAD course, taught by Professor (and now former Dean) Nitin Nohria; wanting to make them more tangible, Deifell adapted the idea of... View Details
Keywords: Photographed by Tony Deifell (MBA 2002); edited by Julia Hanna. Above: Heidi Brooks, photographed in 2003 and 2023.; life experience; family; leadership
  • Web

Financial Accounting Online Course | HBS Online

above: Assets equals liabilities and owner's equity Get social by collaborating with a global community of peers before, during, and after your course. Learners who successfully complete an HBS Online program will be added to the HBS... View Details
  • Web

FAQs for Alumni Virtual Programs - Alumni

with non-HBS alumni? We ask that you do not share the link, as these programs have been designed exclusively for a closed audience of HBS alumni. Also, please do not post links publicly, such as to social... View Details
  • 2023
  • Working Paper

The Effects of Inconsistent Work Schedules on Employee Lateness and Absenteeism

By: Caleb Kwon and Ananth Raman
Problem Definition: Employee lateness and absenteeism pose challenges for businesses, particularly in the retail industry, where punctuality is vital for optimal store operations and customer service. This paper relates employee lateness and absenteeism with... View Details
Keywords: Behavior; Employees; Human Capital; Retail Industry
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  • 29 Jan 2013
  • First Look

First Look: Jan. 29

research agenda to systematically address the social welfare implications of financial innovation. To complement existing empirical and theoretical methods, we propose that scholars examine case studies of systemic (widely adopted)... View Details
Keywords: Sean Silverthorne
  • Web

About Us - Alumni

David Kroll , 617-496-8523 Web Producer Jane Mazzarella , 617-495-6558 Business Manager Linda Kush , 617-495-2699 Communications Coordinator, Class Notes Robert Bochnak , 617-686-6839 Social Media Strategist Allison Casazza Jane Cormuss... View Details
  • Web

Women’s Leadership Summit - Alumni

pandemic and the emergence of hybrid work arrangements to the rapid introduction of powerful new AI tools, to changing social norms and political contexts, to a tumultuous global climate, the landscape for business leadership has changed... View Details
  • 26 Aug 2024
  • Blog Post

HBS Lingo 101

School’s Rock Center for Entrepreneurship and Social Enterprise Initiative. Students can test their ideas, get feedback from industry experts, and win prize money. PARTNER: About 15% of students come to HBS with significant others.... View Details
  • Web

HBR Classics - Alumni

thinking and practice. As an exclusive benefit for HBS alumni, 77 of these HBR Classics are now available for free downloading. Please browse the collection below; login is required. Just click on a title to read online or download the... View Details
  • 31 Aug 2021
  • Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

has spent a career studying power dynamics within corporations, political institutions, and other organizations. Power is intoxicating To bring social science research on power to life, Battilana and Casciaro conducted more than 100... View Details
Keywords: by Jay Fitzgerald
  • 08 Sep 2015
  • First Look

September 8, 2015

complaint data for insurance agents, we find that agents working exclusively for large branded firms are more likely to be the subject of justified sales complaints, relative to smaller independent experts, despite doing substantially... View Details
Keywords: Carmen Nobel
  • Web

Online Leadership Principles Course | HBS Online

Certificate of Specialization Learn More about what you earn Syllabus 4 Modules, 35-40 Hours Download full syllabus 1 hrs Prework 360° Emotional and Social Competency Inventory In the first two weeks after the course start date, complete... View Details
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

by their insurers. Along with a number of well-known chefs and restaurateurs, Keller is leading a group named BIG (Business Interruption Group) to wage a legal, political, and public relations effort to mandate payment for policies with no virus View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage