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- Faculty Publications (51)
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- All HBS Web (183)
- Faculty Publications (51)
- 01 Jun 2002
- News
Up to the Challenge: Tony Sanchez - Team Builder
Photography by Robert Schoen The résumé of Roger Anthony (“Tony”) Sanchez reads like a laundry list of military superlatives: U.S. Naval Academy engineering major, water polo team captain, and battalion commander; Navy SEAL platoon...
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Nancy O. Perry
- March 2010
- Article
I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time
By: Katherine L. Milkman, Todd Rogers and Max Bazerman
How do decisions made for tomorrow or two days in the future differ from decisions made for several days in the future? We use data from an online grocer to address this question. In general, we find that as the delay between order completion and delivery increases,...
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Keywords:
Time Management;
Service Delivery;
Internet and the Web;
Decisions;
Customers;
Retail Industry
Milkman, Katherine L., Todd Rogers, and Max Bazerman. "I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time." Marketing Letters 21, no. 1 (March 2010): 17–35.
- September 1992 (Revised January 1993)
- Case
Courtyard by Marriott
By: James L. Heskett and Roger H. Hallowell
Courtyard by Marriott, a chain of modestly priced hotels, weighs its future options regarding human resources, its service delivery system, and management structure. Fairfield Inn, another Marriott product, is discussed for contrast.
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Keywords:
Human Resources;
Service Operations;
Brands and Branding;
Management Systems;
Decision Making;
Service Industry;
Accommodations Industry
Heskett, James L., and Roger H. Hallowell. "Courtyard by Marriott." Harvard Business School Case 693-036, September 1992. (Revised January 1993.)
- 01 Dec 1997
- News
Merton's Economics Research Wins Nobel Prize
accomplishment from both sides of the Charles. "Robert Merton has been an innovative leader in the field of economic valuations and in improving the capacity to manage financial risk," said Harvard President Neil L. Rudenstine. "This is a...
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- 05 Aug 2015
- What Do You Think?
What Happened to the ‘Innovation, Disruption, Technology’ Dividend?
W. Norton & Company, 2014). Martin Ford, Rise of the Robots: Technology and the Threat of a Jobless Future (New York: Basic Books, 2015). James L. Heskett, W. Earl Sasser, Jr., and Leonard A....
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- June 2015
- Case
Adobo Connection
By: Steven Rogers and Francisco L. Roman
Rogers, Steven, and Francisco L. Roman. "Adobo Connection." Harvard Business School Case 315-071, June 2015.
- January 2015 (Revised March 2018)
- Case
The Stories Behind the Numbers
By: Steven Rogers and Francisco L. Roman
Rogers, Steven, and Francisco L. Roman. "The Stories Behind the Numbers." Harvard Business School Case 315-069, January 2015. (Revised March 2018.)
- 01 Mar 2019
- News
The HBS Fund
emergency personnel—potentially saving more than 10,000 lives annually. RapidSOS participated in the Harvard Innovation Labs’ Venture Incubation Program while co-founder Michael Martin (MBA 2015) was a student at HBS. The startup...
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- January 1992 (Revised March 1994)
- Case
Texaco, Inc.
By: James L. Heskett and Roger H. Hallowell
Keywords:
Energy Industry
Heskett, James L., and Roger H. Hallowell. "Texaco, Inc." Harvard Business School Case 392-076, January 1992. (Revised March 1994.)
- February 1993 (Revised June 1993)
- Case
Bidwell Training Center, Inc. and Manchester Craftsmen's Guild: Preparation in Pittsburgh
By: James L. Heskett and Roger H. Hallowell
Bill Strickland, executive director of both Bidwell Training Center and Manchester Craftsmen's Guild, has built a highly successful training organization to enable underprivileged minorities in Pittsburgh to escape the cycle of poverty. His success has led to questions...
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Keywords:
Training;
Non-Governmental Organizations;
Leadership;
Society;
Competency and Skills;
Pittsburgh
Heskett, James L., and Roger H. Hallowell. "Bidwell Training Center, Inc. and Manchester Craftsmen's Guild: Preparation in Pittsburgh." Harvard Business School Case 693-087, February 1993. (Revised June 1993.)
- August 1993
- Case
USAA: Business Process Review for the Great Lakes Region
By: James L. Heskett and Roger H. Hallowell
USAA proposes to develop a new set of processes for its property and casualty division. The case focuses on processes used in automobile claims.
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Heskett, James L., and Roger H. Hallowell. "USAA: Business Process Review for the Great Lakes Region." Harvard Business School Case 694-024, August 1993.
- October 1992 (Revised December 1993)
- Case
ServiceMaster Co.: The Quality Services Network
By: James L. Heskett and Roger H. Hallowell
Keywords:
Service Industry
Heskett, James L., and Roger H. Hallowell. "ServiceMaster Co.: The Quality Services Network." Harvard Business School Case 693-042, October 1992. (Revised December 1993.)
- January 1992
- Supplement
Texaco, Inc., Supplement
By: James L. Heskett and Roger H. Hallowell
Heskett, James L., and Roger H. Hallowell. "Texaco, Inc., Supplement." Harvard Business School Supplement 392-080, January 1992.
- 05 Jul 2006
- First Look
First Look: July 5, 2006
case:http://harvardbusinessonline.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=806153 L. Londell McMillan 805-084 On the plane back to New York City, L. Londell McMillan focused on the music on his...
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Sean Silverthorne
- August 2022 (Revised September 2023)
- Case
Evaluating the Impact of Hillside Harvest
By: Archie L. Jones, Mel Martin and Amy Klopfenstein
In fall 2021, the HBS Impact Investment Fund student team had just finished their last round of due diligence on the BIPOC-founded premium hot sauce company Hillside Harvest. They thought the business had a fine performance, showing potential to grow into a successful...
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- Web
Rock 100: The Summit - Entrepreneurship
Stevenson Professor of Business Administration Joseph B. Lassiter , Senator John Heinz Professor of Management Practice in Environmental Management Meredith L. McPherron , Director of the Arthur Rock Center for Entrepreneurship William A....
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- February 1996
- Case
CIGNA Property and Casualty Reengineering (B)
By: Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin
In 1993 CIGNA Property and Casualty embarked on a full transformation effort under a new leadership team headed by Gerry Isom. This case presents progress through September 1995.
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Keywords:
Transformation;
Corporate Entrepreneurship;
Human Resources;
Leading Change;
Organizational Design;
Groups and Teams
Nolan, Richard L., Donna B. Stoddard, Chiara Francalanci, and Elise C Martin. "CIGNA Property and Casualty Reengineering (B)." Harvard Business School Case 196-014, February 1996.
- July 2008
- Article
Harnessing Our Inner Angels and Demons: What We Have Learned About Want/Should Conflicts and How That Knowledge Can Help Us Reduce Short-Sighted Decision Making
By: Katherine L. Milkman, Todd Rogers and Max Bazerman
Although observers of human behavior have long been aware that people regularly struggle with internal conflict when deciding whether to behave responsibly or indulge in impulsivity, psychologists and economists did not begin to empirically investigate this type of...
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Milkman, Katherine L., Todd Rogers, and Max Bazerman. "Harnessing Our Inner Angels and Demons: What We Have Learned About Want/Should Conflicts and How That Knowledge Can Help Us Reduce Short-Sighted Decision Making." Perspectives on Psychological Science 3, no. 4 (July 2008).
- December 2006 (Revised January 2008)
- Case
ViaGen: Revolutionizing the Livestock Industry
By: David E. Bell, Reed Martin and Mary L. Shelman
ViaGen has invested heavily to develop cloning technology for the livestock industry. Cloning has the potential to significantly improve the genetics of livestock, leading to higher quality meat, healthier animals, and more efficient production. Since 2003, the firm...
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Keywords:
Animal-Based Agribusiness;
Business Plan;
Governing Rules, Regulations, and Reforms;
Marketing Communications;
Industry Structures;
Business and Government Relations;
Genetics;
Commercialization;
Agriculture and Agribusiness Industry;
Biotechnology Industry
Bell, David E., Reed Martin, and Mary L. Shelman. "ViaGen: Revolutionizing the Livestock Industry." Harvard Business School Case 507-021, December 2006. (Revised January 2008.)
- 12 Oct 1999
- Research & Ideas
Building Bridges: New Dimensions in Negotiation
what set of no-deal alternatives face the participants. Its most familiar element involves what each party will do if there is no deal — in other words, "the best alternative to negotiated agreement" or BATNA (a term coined by Harvard Law School professor...
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by Anita M. Harris