Repair and Maintenance - Publications - Faculty & Research

Research Summary

Overview

Professor Israeli utilizes econometric methods and field experiments to study data driven decision making in marketing context. Her research focuses on data-driven marketing, with an emphasis on how businesses can leverage their own data, customer data, and market data... View Details

Keywords: Channel Management; Pricing; Pricing Policies; Online Marketing; E-commerce; Analytics; Econometrics; Field Experiments; Data Analytics; Artificial Intelligence; Value Of Data

06 Nov 2023
Research & Ideas

Did You Hear What I Said? How to Listen Better

understand them correctly, the researchers say. “You are saying, I want to repair this because I think what you said is really important,” says Collins. “It’s better than them finding out three days later you weren’t engaged.” More than... View Details

Keywords: by Michael Blanding

2013
Book

Flourishing: A Frank Conversation About Sustainability

By: John Ehrenfeld and Andrew J. Hoffman

Flourishing: A Frank Conversation about Sustainability invites you into a conversation between a teacher, John R. Ehrenfeld, and his former student now professor, Andrew J. Hoffman, as they discuss how to create a sustainable world. Unlike virtually all other... View Details

Keywords: Environmental Sustainability; Culture; Behavior; Society

Citation

Find at Harvard

Purchase

07 Dec 2010
Working Paper Summaries

Towards an Understanding of the Role of Standard Setters in Standard Setting

Keywords: by Abigail Allen & Karthik Ramanna; Accounting

October 2014
Case

McKinsey & Company, 2012

By: John R. Wells and Galen Danskin

In 2012, McKinsey & Company (McKinsey) was the world's premier management consultancy, providing advice to CEO's and top executives of leading companies around the globe. Many consulting firms were bigger but few could match the reputation McKinsey had built over more... View Details

Keywords: Consulting Firms; McKinsey; Strategy; Consulting Industry; North America

Citation

Educators

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

When Facebook failed to protect the privacy of 87 million people whose data was harvested without their consent in 2015, the company not only circumvented data privacy regulations, it breached the public’s trust. And by failing to... View Details

Keywords: by Lane Lambert

30 Apr 2024
Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

in place by management – can corrupt the behaviour of both individuals and the organisation as a whole. At Sears, for example, management implemented a new goal-setting and compensation system to spur sales... View Details

Keywords: by Dina Gerdeman

29 Jan 2018
Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

maintenance of machinery; “We structured, structured, structured all aspects of execution.” As drill attempts continued to fail, one after another, Sougarret communicated gracefully with the families. Despite these failures, Sougarret... View Details

Keywords: by Amy C. Edmondson; Mining

05 Jun 2023
What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

appreciated Jenny Odell’s thesis that “doing nothing” offers us several useful “tools,” including those of repair (personal reflection and recovery), “a sharpened ability to listen”—a critical resource in a... View Details

Keywords: by James Heskett

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

11 May 2016
Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

incentive to add more transparency on things like invoice markups and service costs? Myriad consumer websites help car buyers overcome that asymmetry with information on what dealers pay for cars, vehicle quality stats, View Details

Keywords: by Sean Silverthorne; Auto

18 Jul 2019
Lessons from the Classroom

The Internet of Things Needs a Business Model. Here It Is

advantage of changes in wind direction. Knowing the economic loss from downtime for each turbine on a wind farm allowed GE to determine a better maintenance schedule for turbines, figuring out which should be fixed first, View Details

Keywords: by Michael Blanding; Computer

28 Jan 2020
Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

building means. It is a concrete (literally) manifestation of a fixed structure and thus hard to change from inside it. Buildings are metaphors for institutions, which are hard-and-fast conventions and... View Details

Keywords: by Sean Silverthorne

20 Dec 2010
Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

A favorite topic of historians and palindrome fans alike, the Panama Canal has perpetually changed the international trade business. In their new book, The Big Ditch: How America Took, Built, Ran, and... View Details

Keywords: by Sarah Jane Gilbert; Transportation

05 Aug 2015
Research & Ideas

How Hormones Foretell Whether People Will Cheat

and maintenance of unethical behaviors." It probably doesn't help that many businesses try to thwart potential fraud by threatening employees with severe consequences—increasing stress View Details

Keywords: by Carmen Nobel

07 May 2012
Research & Ideas

The Art of Haggling

additional time in the cottage, and the buyer takes care of winter maintenance concerns. Win-win solutions like that could leave both parties better off than a straight cash deal. In academic circles, the... View Details

Keywords: by Katie Johnston

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

his office isn't as big as Jenny's. And he blames others when he screws up. Joe is an HNAP, or a high-need-for-achievement professional, according to Harvard Business School professor Thomas J. DeLong, who explores Joe's world of driven,... View Details

Keywords: by Kim Girard

25 Aug 2003
Research & Ideas

Why IT Does Matter

this reliability (at rock-bottom costs). Packages like SAP further help remove commodity maintenance activities and allow firms to better analyze customer information and... View Details

Keywords: by F. Warren McFarlan & Richard L. Nolan

21 Feb 2005
Op-Ed

Is Business Management a Profession?

vital concern to society, genuine professionals are expected to place that knowledge at the disposal of all who require it and to provide services in a way that places the maintenance of professional... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

30 Jun 2014
Lessons from the Classroom

The Role of Emotions in Effective Negotiations

shares that his uncle died of cancer. Before long, the two are sitting at the table discussing whether Peter can split up his crew to handle the most pressing repairs for each of his clients. "In that second version, she is being... View Details

Keywords: by Michael Blanding; Entertainment & Recreation; Sports

Publications