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Show Results For
-
All HBS Web
(3,614)
- People (10)
- News (739)
- Research (2,251)
- Events (20)
- Multimedia (28)
- Faculty Publications (1,274)
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- January 1993
- Article
Models for Measuring and Accounting for Cost of Conformance Quality
By: P. Nandakumar, S. Datar and R. Akella
Nandakumar, P., S. Datar, and R. Akella. "Models for Measuring and Accounting for Cost of Conformance Quality." Management Science 39, no. 1 (January 1993): 1–16.
- 2012
- Chapter
Consumer-Driven Health Care: Conquering Health Care Cost and Quality Demons
Keywords:
Health Care and Treatment;
Cost Management;
Quality;
Demand and Consumers;
Health Industry
Herzlinger, Regina E. "Consumer-Driven Health Care: Conquering Health Care Cost and Quality Demons." In Accountability and Responsibility in Health Care: Issues in Addressing an Emerging Global Challenge. Vol. 1, edited by Bruce Rosen, Avi Israeli, and Stephen Shortell. World Scientific Series in Global Healthcare Economics and Public Policy. World Scientific, 2012.
- January 2023
- Case
Identifying Quality Stocks using Quantitative Screens
By: Charles CY Wang and Johnson Elugbadebo
- June 1992 (Revised May 1996)
- Case
Xerox Corp.: Leadership Through Quality (B)
Provides an evaluation of the "Leadership Through Quality" effort at Xerox. The assessment includes both negative and positive factors based on extensive interviews and surveys. Based on this assessment, a plan of action is determined and presented which was endorsed...
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Jick, Todd D. "Xerox Corp.: Leadership Through Quality (B)." Harvard Business School Case 492-045, June 1992. (Revised May 1996.)
- November 2017
- Other Article
Introduction to the Symposium: Attracting and Benefitting from Quality FDI
By: Laura Alfaro, Holger Görg and Adnan Seric
Alfaro, Laura, Holger Görg, and Adnan Seric. "Introduction to the Symposium: Attracting and Benefitting from Quality FDI." Review of World Economics 153, no. 4 (November 2017).
- Research Summary
Integrated Care for Total Knee Replacement: Quality of Life, Quality of Movement, User Acceptability
This study provides an opportunity to focus on the challenge of cross-organizational coordination in the healthcare setting. It is structured as a randomized clinical trial involving seven European hospitals (in seven different countries). It is focused specifically...
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- 2007
- Working Paper
Dynamics of Platform Competition: Exploring the Role of Installed Base, Platform Quality and Consumer Expectations
By: Feng Zhu and Marco Iansiti
This paper seeks to answer three questions. First, which drives the success of a platform, installed base, platform quality or consumer expectations? Second, when does a monopoly emerge in a platform-based market? Finally, when is a platform-based market socially...
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Keywords:
Price;
Network Effects;
Digital Platforms;
Monopoly;
Quality;
Competitive Advantage;
Digital Platforms
Zhu, Feng, and Marco Iansiti. "Dynamics of Platform Competition: Exploring the Role of Installed Base, Platform Quality and Consumer Expectations." Harvard Business School Working Paper, No. 08-031, November 2007.
- fall 2003
- Article
Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation
By: Michael Beer
Beer, Michael. "Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation." Decision Sciences 34, no. 4 (fall 2003).
- Article
Linking Organizational Context and Managerial Action: The Dimensions of Quality Management
By: S. Ghoshal and C. A. Bartlett
Ghoshal, S., and C. A. Bartlett. "Linking Organizational Context and Managerial Action: The Dimensions of Quality Management." Strategic Management Journal 15 (Summer 1994).
- Article
Quality Problems, Policies, and Attitudes in the U.S. and Japan: An Exploratory Study
By: David A. Garvin
Garvin, David A. "Quality Problems, Policies, and Attitudes in the U.S. and Japan: An Exploratory Study." Academy of Management Journal 29, no. 4 (December 1986).
- October 1988 (Revised March 1989)
- Supplement
Florida Power Light Quality Improvement (QI) Story Exercise (B)
Designed to be used as an in-class handout after Florida Power Light Quality Improvement (QI) Story Exercise (A). A rewritten version of an earlier case by the same authors.
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Hart, Christopher. "Florida Power Light Quality Improvement (QI) Story Exercise (B)." Harvard Business School Supplement 689-042, October 1988. (Revised March 1989.)
- March 2018
- Supplement
Sandra Brown Goes Digital (C): Raising Quality in a Healthcare Company
By: Rosabeth Moss Kanter and Jonathan Cohen
Using digital and social media tools and lessons learned from prior change campaigns as a middle manager in a large biotech company, Sandra Brown continued in a new role in the quality division, engaging staff in a quality movement at the company. She had found a new...
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Keywords:
Digital;
Grassroots Movement;
Managing Change;
Career Path;
Stakeholder Engagement;
Engagement;
Health Care Industry;
Quality;
Leading Change;
Performance Improvement;
Personal Development and Career;
Social Media;
Health Industry
Kanter, Rosabeth Moss, and Jonathan Cohen. "Sandra Brown Goes Digital (C): Raising Quality in a Healthcare Company." Harvard Business School Supplement 318-084, March 2018.
- Research Summary
Dynamics of Platform Competition: Exploring the Role of Installed Base, Platform Quality and Consumer Expectations
Researchers debate the role of installed base, platform quality and consumer expectations in driving the success of platforms. We analyze these three factors in a dynamic model where a new entrant with superior quality competes with an incumbent platform, and... View Details
- March 1991
- Article
The Role of Audits and Audit Quality in Valuing New Issues
By: S. Datar, G. A. Feltham and J. S. Hughes
Datar, S., G. A. Feltham, and J. S. Hughes. "The Role of Audits and Audit Quality in Valuing New Issues." Journal of Accounting & Economics 14, no. 1 (March 1991): 3–49.
- 04 Dec 2007
- Working Paper Summaries
Dynamics of Platform Competition: Exploring the Role of Installed Base, Platform Quality and Consumer Expectations
- Research Summary
Growth and the Quality of Foreign Direct Investment: Is All FDI Equal? (joint with Andrew Charlton)
By: Laura Alfaro
In this paper we distinguish different qualities of FDI to re-examine the relationship between FDI and growth. Establishing the quality of FDI, however, is a difficult concept. Quality, that is the effect of a unit of FDI on economic growth, is a combination and...
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- October 1992 (Revised December 1993)
- Case
ServiceMaster Co.: The Quality Services Network
By: James L. Heskett and Roger H. Hallowell
Keywords:
Service Industry
Heskett, James L., and Roger H. Hallowell. "ServiceMaster Co.: The Quality Services Network." Harvard Business School Case 693-042, October 1992. (Revised December 1993.)
- March 2011
- Article
What Do Dividends Tell Us About Earnings Quality
By: Douglas Skinner and Eugene F. Soltes
Over the past 30 years, there have been significant changes in the distribution of earnings (cross-sectional variation has increased, with increasing left skewness) as well as in corporate payout policy, with many fewer firms paying dividends and the emergence of stock...
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Keywords:
Distribution;
Business Earnings;
Change;
Policy;
Stocks;
Investment Return;
Performance Consistency;
Quality
Skinner, Douglas, and Eugene F. Soltes. "What Do Dividends Tell Us About Earnings Quality." Review of Accounting Studies 16, no. 1 (March 2011).
- July 2023
- Article
Impacts of Electricity Quality Improvements: Experimental Evidence on Infrastructure Investments
By: Robyn C. Meeks, Arstan Omuraliev, Ruslan Isaev and Zhenxuan Wang
Hundreds of millions of households depend on electricity grid connections providing low quality and unreliable services. Understanding the impacts of and consumer response to electricity quality improvements is important for development and the environment. We...
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Meeks, Robyn C., Arstan Omuraliev, Ruslan Isaev, and Zhenxuan Wang. "Impacts of Electricity Quality Improvements: Experimental Evidence on Infrastructure Investments." Art. 102838. Journal of Environmental Economics and Management 120 (July 2023).
- Article
Quality of Work Life and the Manager: Muddle in the Middle
By: Leonard A. Schlesinger and Barry Oshry
Schlesinger, Leonard A., and Barry Oshry. "Quality of Work Life and the Manager: Muddle in the Middle." Organizational Dynamics 13, no. 1 (Summer 1984): 5–19.