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Show Results For
-
All HBS Web
(2,395)
- People (2)
- News (343)
- Research (1,639)
- Events (3)
- Multimedia (3)
- Faculty Publications (845)
- 08 Dec 2017
- News
Harvard Business Grads Are Putting Politics Above Profits
of management practice Mitchell Weiss (MBA 2004) told the Journal. Before joining the HBS faculty, Weiss was chief of staff to former Boston Mayor Thomas Menino. Weiss notes that more than 70 students registered for his course on...
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Keywords:
politics
- 01 Sep 2017
- News
Read All About It: Journalism Can Be Profitable
US elections. David Perpich (MBA 2007) oversaw the development of that groundbreaking paywall and has led the company in the development of successful new digital products such as NYT Cooking. Now we ask Perpich—named president and general View Details
- Teaching Interest
Managing Corporate Entrepreneurship
Professors Vijay Govindarajan and Chris Trimble
To stay on top, corporations must learn to continuously create, grow, and profit from completely new ways of doing business. They must simultaneously pursue both excellence in their existing business and... View Details
- March 2017 (Revised May 2017)
- Teaching Note
The Strategy Execution Series
By: Robert Simons and Jennifer Packard
This is the teaching note for the 15-module Strategy Execution series. New management tools and techniques are needed to implement strategy in the 21st century. Rapid innovation, entrepreneurial competitors, and increasingly demanding customers have radically altered...
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Keywords:
Management Control Systems;
Implementing Strategy;
Strategy Execution;
Performance Measurement;
Profit Planning;
Organization Design;
Profitable Growth;
Management Attention;
Organizational Conflict;
Job Design;
Business Strategy;
Management Systems;
Entrepreneurship;
Competition;
Organizational Design;
Performance Evaluation;
Management Analysis, Tools, and Techniques
- 11 Apr 2013
- Working Paper Summaries
Managers and Market Capitalism
Keywords:
by Rebecca Henderson & Karthik Ramanna
- May 2017 (Revised September 2018)
- Case
Hilti Fleet Management (A): Turning a Successful Business Model on Its Head
By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer
This case explores the introduction of fleet management in the construction industry by the premium power tools manufacturer Hilti in 2000. Following its customers’ needs, Hilti moved from selling power tools to leasing them as a service. The introduction of the new...
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Keywords:
Hilti;
Business Model Innovation;
BMI;
Fleet Management;
Decision-making;
Implementation;
Power Tools Industry;
Business Model;
Restructuring;
Transformation;
Transition;
Customer Value and Value Chain;
Customer Focus and Relationships;
Construction;
Innovation and Invention;
Leasing;
Strategy;
Decision Making;
Construction Industry;
Switzerland;
Liechtenstein;
Germany;
Austria;
Europe;
United States;
Asia;
Brazil;
China;
Japan;
Hong Kong
Casadesus-Masanell, Ramon, Oliver Gassmann, and Roman Sauer. "Hilti Fleet Management (A): Turning a Successful Business Model on Its Head." Harvard Business School Case 717-427, May 2017. (Revised September 2018.)
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business... View Details
- 2008
- Book
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit...
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Keywords:
Customer Satisfaction;
Organizational Change and Adaptation;
Customer Ownership;
Employee Ownership;
Competitive Advantage;
Value Creation
Heskett, James L., W. Earl Sasser Jr., and Joe Wheeler. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press, 2008.
- March 2005 (Revised August 2019)
- Case
Cisco Systems: Managing the Go-to-Market Evolution
With the collapse of the dot-com market and related shrinkage in the high-tech industry, Cisco took a dip in its sales and profits in 2001. Coming back from the recession, Cisco had to manage and evolve its go-to-market strategy and design in keeping with its new...
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Keywords:
Change Management;
Design;
Business Cycles;
Growth and Development Strategy;
Marketing Channels;
Marketing Strategy;
Market Entry and Exit;
Business Strategy
Rangan, V. Kasturi. "Cisco Systems: Managing the Go-to-Market Evolution." Harvard Business School Case 505-006, March 2005. (Revised August 2019.)
- 13 Dec 2010
- Research & Ideas
Managing the Support Staff Identity Crisis
adversarial custodians." More often than not, support staffers are unhappy about this role. They would rather identify themselves as necessary and important, not as innovation blockers. But when Gulati asks managers in finance, HR,...
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Keywords:
by Carmen Nobel
- August 1994
- Case
Kyocera Corporation: The Amoeba Management System
Describes Kyocera's unusual approach to profit centers. The firm's basic units of operation are profit centers called "amoebas," which are sales or manufacturing units with full responsibility for their planning, decision making, and administration. Amoebas are...
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Keywords:
Cost Management;
Organizational Structure;
Profit;
Management Systems;
Manufacturing Industry
Cooper, Robin. "Kyocera Corporation: The Amoeba Management System." Harvard Business School Case 195-064, August 1994.
- 2014
- Working Paper
The Effect of Management Control Elements on Coordination
By: Sara Bormann, Jan Bouwens and Christian Hofmann
This study examines how control elements of a firm affect coordination among profit centers. The firm operates a network of 59 profit centers. It uses a transfer-pricing system designed to account for interdependencies between profit centers and to induce coordination....
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Bormann, Sara, Jan Bouwens, and Christian Hofmann. "The Effect of Management Control Elements on Coordination." Harvard Business School Working Paper, No. 14-092, March 2014.
- 16 Aug 2010
- Lessons from the Classroom
HBS Introduces Marketing Analysis Tools for Managers
Harvard Business Publishing has released new toolkits to help managers make key marketing decisions on market analysis, breakeven analysis, customer lifetime value, profit and pricing, and analyzing the...
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Keywords:
by Sarah Jane Gilbert
- Article
The Second Face of Appropriability: Generative Appropriability and Its Determinants
By: Gautam Ahuja, Curba Morris Lampert and Elena Novelli
We distinguish between two forms of appropriability: primary appropriability—effectiveness in exploiting inventions as problem-solving mechanisms and capturing a share of their profits—and generative appropriability—effectiveness in exploiting inventions as concepts...
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Keywords:
Innovation Management;
Profit Management;
Product Management;
Resource Management;
Strategic Alliances (Business);
Strategic Planning;
Innovation and Management
Ahuja, Gautam, Curba Morris Lampert, and Elena Novelli. "The Second Face of Appropriability: Generative Appropriability and Its Determinants." Academy of Management Review 38, no. 2 (April 2013): 248–269.
- April 2009
- Case
Merck: Managing Vioxx (A)
By: Robert L. Simons, Kathryn Rosenberg and Natalie Kindred
This two-class case series allows students to stand in the shoes of CEO Ray Gilmartin during the unfolding stages of a reputational crisis. Merck's mission statement claims to "put patients first," but the company is widely criticized for putting profit before patient...
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Keywords:
Ethics;
Crisis Management;
Reputation;
Decision Choices and Conditions;
Customers;
Business or Company Management;
Cost vs Benefits;
Corporate Accountability;
Business and Shareholder Relations;
Business and Stakeholder Relations;
Customer Focus and Relationships;
Pharmaceutical Industry
Simons, Robert L., Kathryn Rosenberg, and Natalie Kindred. "Merck: Managing Vioxx (A)." Harvard Business School Case 109-080, April 2009.
- 2007
- Book
Time-Driven Activity-Based Costing: A Simpler and More Powerful Path to Higher Profits
By: R. S. Kaplan and Steven R. Anderson
Kaplan, R. S., and Steven R. Anderson. Time-Driven Activity-Based Costing: A Simpler and More Powerful Path to Higher Profits. Boston: Harvard Business School Press, 2007.
- 2003
- Case
Capston-White's Document Management and Production Services
By: Vijay Govindarajan, Chris Trimble and Julie Lang
The development of multi-function devices that could copy, print, fax, and scan created a convergence in the markets for these devices. Copiers and printers had previously been purchased and managed in very different manners by large organizations. Facing an uncertain...
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Govindarajan, Vijay, Chris Trimble, and Julie Lang. "Capston-White's Document Management and Production Services." 2003. (Case No. 2-0017.)
- March 1997
- Case
Private Management and Public Schools (A)
Examines the prospects for private management in U.S. public schools. Introduces the U.S. system of education and the concerns driving the education reform process. Focuses on the education and business strategies of Education Alternatives, Inc. (EAI), Public...
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Keywords:
For-Profit Firms;
Value;
Education;
Government and Politics;
Education Industry;
United States
Dyck, Alexander, and Danielle J. Melito. "Private Management and Public Schools (A)." Harvard Business School Case 797-113, March 1997.
- 15 Dec 2003
- Research & Ideas
The New Global Business Manager
take profits from one market and cross-subsidize losses in another. They've got to have a big, strategic world view, and be able to see broad cross-market trends and commonalities. In the P&G case, it was the global business View Details
Keywords:
by Cynthia Churchwell