Online Care - Publications - Faculty & Research

18 Jun 2020
Research & Ideas

What Is an "Essential" Purchase for a Low-Income Family?

machines, mobile phones, and laundry services. Here, 19 of the 20 items were seen as significantly less permissible for the lower-income person, with only personal care products, like shampoo or toothpaste, being the exception. What... View Details

Keywords: by Rachel Layne

29 Oct 2012
Research & Ideas

Are You Paying a Tip--or a Bribe?

expect. When Torfason and his colleagues asked 51 participants from a national online pool about their impressions of the relationship between tipping and bribery, just 5.9 percent said they thought they were "probably positively... View Details

Keywords: by Dina Gerdeman

June 2021
Case

HelloSelf: Launch

By: John R. Wells and Benjamin Weinstock

In April 2021, Charles Wells, founder and CEO of HelloSelf was reflecting on the company’s progress since it launched two years earlier. HelloSelf’s goal was to help the mentally ill recover and those who were mentally fit to stay well and feel even better. To do this,... View Details

Keywords: Mental Health; Health Care and Treatment; Internet and the Web; Growth and Development Strategy; Great Britain

Citation

Educators

Purchase

22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

HBS and recently wrote an article called Sales Managers Must Manage for Top Sales Magazine. “It’s all about the difference between learning to take care of yourself and learning to take care of others, from... View Details

Keywords: by Dina Gerdeman

08 Jun 2010
First Look

First Look: June 8

County Hospital: Gastroenterology Care in Sweden Michael E. Porter, Jennifer F. Baron, and Martin RejlerHarvard Business School Case 710-469 Sweden's Highland District County Hospital, similar to a community hospital in the U.S.,... View Details

Keywords: Martha Lagace

30 Sep 2014
First Look

First Look: September 30

online retailer demonstrates that cost transparency improves sales. In particular, cost transparency led to a 44% increase in daily unit sales. This research implies that by revealing costs-typically tightly guarded secrets-marketers can... View Details

Keywords: Sean Silverthorne

30 Oct 2017
Research & Ideas

Asking Questions Can Get You a Better Job or a Second Date

intelligent as well.” The research, published in the paper It Doesn’t Hurt to Ask: Question-Asking Increases Liking, examined data from online chats and face-to-face speed dating conversations. In addition to Brooks, the coauthors were... View Details

Keywords: by Rachel Layne

21 Aug 2018
First Look

New Research and Ideas, August 21, 2018

Tracking Performance Indicators By: Beveridge, Christiana, Sofia Warner, Greg Leya, and Thomas W. Feeley Abstract—Given that accountable care organizations (ACOs) have not achieved the degree of cost reductions and quality improvements... View Details

Keywords: Dina Gerdeman

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

centricity cannot be achieved by simply listening to customers about their experiences with Best Buy; the company has to commit to owning the customers' problems and working creatively to solve them. Faced with increased price competition from retailers like Walmart as... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

23 Jun 2022
Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

on screen. Harvard Business School’s Amit Goldenberg worked with seven other researchers, including Airbnb executives, to evaluate online strategies for mitigating loneliness. Goldenberg’s findings offer insights for managers and... View Details

Keywords: by Michael Blanding

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

of subduing individuality and ensuring conformity. Culture offers an inexpensive and informal way of regulating behavior that is all the more effective because it occurs inside the minds of employees and relies on peer pressure as a mechanism. “When we View Details

Keywords: by Ranjay Gulati

23 Nov 2021
Research & Ideas

The Vinyl Renaissance: Take Those Old Records Off the Shelf

and LA. Gazette: Given how trendy it is now, will vinyl continue to grow after COVID? Kelleher: I don’t see vinyl shrinking away again, but I do worry that, as an industry, if we can’t get more capacity online to lessen turn times, fans... View Details

Keywords: by Christine Pazzanese, Harvard Gazette; Music

13 Aug 2021
Research & Ideas

Managers, Here’s How to Bond with New Hires Remotely

field experiment at a large North American company, provides plenty of reassurance, showing that regular Zoom chats with managers fosters solid career-building connections for new workers. In fact, informal “virtual watercooler” sessions in which interns chat with... View Details

Keywords: by Lane Lambert

May 2021
Article

Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency

By: J. Hart, K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels and S.D. Halpern

Background: Clinicians’ use of choice architecture, or how they present options, systematically influences the choices made by patients and their surrogate decision makers. However, clinicians may incompletely understand this influence.... View Details

Keywords: Choice Architecture; Health Care and Treatment; Interpersonal Communication; Decision Choices and Conditions; Competency and Skills

Citation

Find at Harvard

17 Dec 2014
Research & Ideas

How Our Brain Determines if the Product is Worth the Price

interested in the medial prefrontal cortex (the area in the brain that deals with estimating decision value) and the nucleus accumbens (an area that's been called the pleasure center, and whose activity is correlated with whether a product is viscerally desirable).... View Details

Keywords: by Carmen Nobel; Retail

25 Jul 2017
First Look

First Look at New Research and Ideas: July 25, 2017

fact that despite careful attention to the importance of neighborhood priority, Boston’s implementation of its 50-50 reserve–open seat split was nearly identical to the outcome of a counterfactual system without any reserves. Transparency... View Details

Keywords: Carmen Nobel

27 Sep 2021
Research & Ideas

Managers, Your Employees Don’t Want to Be Facebook ‘Friends’

Organizations and Human Resources at Université du Québec à Montréal; and Wharton doctoral candidate Serenity Lee. "Sharing information about one’s personal lifestyle and beliefs online with the wrong colleague may expose employees to... View Details

Keywords: by Rachel Kim Raczka

13 Nov 2013
Research & Ideas

Should Men’s Products Fear a Woman’s Touch?

percent of Porsche-driving television and movie characters have been male. SUVs, however, are commonly associated with women drivers. To gauge the effect of the change among loyal Porsche owners, Avery analyzed online conversations among... View Details

Keywords: by Carmen Nobel; Consumer Products; Food & Beverage; Auto

02 Apr 2013
First Look

First Look: April 2

Publications 2006 Nature Reviews Beyond Magic Bullets: True Innovation in Health Care By: Narayan, Vaibhav A., Marco Mohwinckel, Gary Pisano, Michael Yang, and Husseini Manji Abstract—The molecular medicine revolution-based on advances... View Details