Filter Results:
(254)
Show Results For
- All HBS Web (399)
- Faculty Publications (83)
Show Results For
- All HBS Web (399)
- Faculty Publications (83)
Sort by
- 25 Jul 2016
- Research & Ideas
Who is to Blame for 'The Great Training Robbery'?
could do much better. The unit manager didn’t share that sense of urgency so didn’t organize the senior team around fixing the issues—training for that unit wasn’t going to stick. “The overall argument [we make] is that the system of organizing and managing is so View Details
- 04 Feb 2010
- What Do You Think?
What’s the Best Way to Make Careful Decisions?
for failure in similarly uncontrollable circumstances. We hire "stars," only to watch them burn out in a new and different managerial environment. We look for "best practice" (à la Jim Collins in Good to Great and... View Details
Keywords: by James Heskett
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
society more broadly. “It is key for the research to make its way back to organizations and society: I want the answers to these questions to be known to [business] leaders and policymakers, since they have the power to make changes for... View Details
- 19 Sep 2005
- Research & Ideas
Rethinking Company Loyalty
interest in a management position, her coach reminded her that her assessment indicated strengths in areas other than management. The accountant then acknowledged that her interest in management stemmed primarily from managerial... View Details
Keywords: by Lauren Keller Johnson
- 13 Apr 2009
- Research & Ideas
Kind of Blue: Pushing Boundaries with Miles Davis
repeat them. For instance, on the song "Freddie Freeloader" Davis comes in one bar early at one point. The band adjusts to this unexpected entry by the leader in such a seamless way that very few people notice the subtle glitch. This is the View Details
- 02 Jul 2013
- First Look
First Look: July 2
characteristics, such as risk aversion and talent; firm characteristics, such as ownership; detailed measures of managerial practices relative to incentives, dismissals, and promotions; and measurable outcomes, for the firm and for the... View Details
Keywords: Anna Secino
- November 2007
- Case
Differences at Work: Allie (A)
By: Sandra J. Sucher and Rachel Gordon
On a business trip, Allie's boss demands that she and a colleague skip planned company meetings and "meet him at the beach in their bikinis." View Details
Sucher, Sandra J., and Rachel Gordon. "Differences at Work: Allie (A)." Harvard Business School Case 408-037, November 2007.
- 20 Feb 2006
- HBS Case
Oprah: A Case Study Comes Alive
The idea seemed feasible because Mends had once met Winfrey through a personal connection at college. "I thought it was a fabulous possibility for several reasons," Koehn explained. "One, based on intuition, was that there's something very View Details
- 2007
- Other Unpublished Work
Influence and Inefficiency in the Internal Capital Market
By: Julie Wulf
I model inefficient resource allocations in M-form organizations due to influence activities by division managers that skew capital budgets in their favor. Corporate headquarters receives two types of signals about investment opportunities: private signals that can be... View Details
- November 2007 (Revised July 2009)
- Case
Differences at Work: Martin (A)
By: Sandra J. Sucher and Rachel Gordon
Martin, a gay man who was not out at his Italian firm, witnesses his division manager deliver a homophobic comment to his boss. He wonders what he should do. View Details
Keywords: Prejudice and Bias; Behavior; Managerial Roles; Ethics; Gender; Diversity; Power and Influence
Sucher, Sandra J., and Rachel Gordon. "Differences at Work: Martin (A)." Harvard Business School Case 408-019, November 2007. (Revised July 2009.)
- May 2009
- Article
Authority versus Persuasion
This paper studies a manager's trade-off between using persuasion and using interpersonal authority to get an employee to 'do the right thing' from the manager's perspective (when the manager and employee disagree on the right course of action). It... View Details
Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence
Van den Steen, Eric J. "Authority versus Persuasion." American Economic Review: Papers and Proceedings 99, no. 2 (May 2009): 448–453.
- 2009
- Working Paper
Authority versus Persuasion
This paper studies a principal's trade-off between using persuasion versus using interpersonal authority to get the agent to "do the right thing"; from the principal's perspective (when the principal and agent openly disagree on the right course of action). It shows... View Details
Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence
Van den Steen, Eric J. "Authority versus Persuasion." Harvard Business School Working Paper, No. 09-085, January 2009.
- January 1996 (Revised July 1996)
- Case
Rabobank Nederland
By: Kenneth A. Merchant and Robert S. Kaplan
Describes the account manager's role and the history of one credit application. The purpose is to evaluate various methods the bank uses to influence account managers' behaviors. Also describes some alternatives being considered to improve the information systems used... View Details
Keywords: Financial Management; Managerial Roles; Accounting; Information Management; Banks and Banking; Power and Influence; Banking Industry; Netherlands
Merchant, Kenneth A., and Robert S. Kaplan. "Rabobank Nederland." Harvard Business School Case 196-119, January 1996. (Revised July 1996.)
- August 2003 (Revised May 2006)
- Case
Elizabeth Parker (A)
By: Tiziana E. Casciaro, Wickham Skinner and David Krackhardt
A new political appointee with years of volunteer experience takes over a highly responsible job in the state government and is met with bureaucratic inertia. Describes a successful strategy to overcome organizational resistance to change. View Details
Keywords: Public Sector; Leading Change; Managerial Roles; Organizational Change and Adaptation; Conflict and Resolution; Power and Influence
Casciaro, Tiziana E., Wickham Skinner, and David Krackhardt. "Elizabeth Parker (A)." Harvard Business School Case 404-043, August 2003. (Revised May 2006.)
- 20 Feb 2008
- First Look
First Look: February 20, 2008
what-if and formal optimization approach). We discuss pros and cons of these approaches and illustrate them through applications and case studies. Download the paper: http://www.hbs.edu/research/pdf/08-069.pdf Positions of Power and... View Details
Keywords: Martha Lagace
- February 1999 (Revised June 1999)
- Case
Transformation of Pratt & Whitney North Haven (Abridged)
By: H. Kent Bowen, Jeffrey L. Bradach, Linda A. Hill and Kristin Doughty
Business unit manager Tom Hutton has empowered a group of hourly workers to purchase grit blast equipment for two cells. The capital purchase decision runs into some problems when the two cells fail to reach an agreement on which equipment to purchase. A rewritten... View Details
Keywords: Business Units; Decision Making; Labor; Managerial Roles; Failure; Problems and Challenges; Power and Influence; Hardware
Bowen, H. Kent, Jeffrey L. Bradach, Linda A. Hill, and Kristin Doughty. "Transformation of Pratt & Whitney North Haven (Abridged) ." Harvard Business School Case 499-050, February 1999. (Revised June 1999.)
- April 2006
- Background Note
Designing Sustainable Service Models
By: Frances X. Frei
Taught as the second module in a Harvard Business School course on Managing Service Operations. Addresses the challenge of designing service models that effectively incorporate a customer operating role, as well as how to align operations to deliver value to both the... View Details
Keywords: Business Model; Customers; Design; Managerial Roles; Consumer Behavior; Service Operations; Power and Influence; Value
Frei, Frances X. "Designing Sustainable Service Models." Harvard Business School Background Note 606-031, April 2006.
- 10 Nov 2003
- Research & Ideas
A Fast Start on Your New Job
transitions is surprising. In part, I think it's due to a "sink or swim" managerial culture that is present in most companies. Transitions are treated as testing experiences—what I have come to call leadership development... View Details
Keywords: by Martha Lagace
- July – August 2011
- Article
The Enabling Role of Social Position in Diverging from the Institutional Status Quo: Evidence from the U.K. National Health Service
By: Julie Battilana
This study examines the relationship between social position, both within the field and within the organization, and the likelihood of individual actors initiating organizational changes that diverge from the institutional status quo. I explore this relationship using... View Details
Keywords: Status and Position; Transformation; Organizational Change and Adaptation; Projects; Leading Change; Managerial Roles; Relationships; Power and Influence; Health Industry; United Kingdom
Battilana, Julie. "The Enabling Role of Social Position in Diverging from the Institutional Status Quo: Evidence from the U.K. National Health Service." Organization Science 22, no. 4 (July–August 2011): 817–834.