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Show Results For
-
All HBS Web
(4,796)
- People (9)
- News (721)
- Research (3,278)
- Events (8)
- Multimedia (9)
- Faculty Publications (2,016)
- 2014
- Working Paper
The New Empirical Economics of Management
By: Nicholas Bloom, Renata Lemos, Raffaella Sadun, Daniela Scur and John Van Reenen
Over the last decade the World Management Survey (WMS) has collected firm-level management practices data across multiple sectors and countries. We developed the survey to try to explain the large and persistent TFP differences across firms and countries. This review...
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Keywords:
Management;
Organization;
Productivity;
Management Practices and Processes;
Performance Productivity;
Microeconomics
Bloom, Nicholas, Renata Lemos, Raffaella Sadun, Daniela Scur, and John Van Reenen. "The New Empirical Economics of Management." Harvard Business School Working Paper, No. 14-111, April 2014. (NBER Working Paper Series, No. 20102, April 2014.)
- November–December 2019
- Article
Pivoting Isn't Enough? Managing Strategic Reorientation in New Ventures
By: Rory McDonald and Cheng Gao
New ventures often experience deviations from their plans that oblige them to reorient in pursuit of better fit between their evolving products and their target customers. Yet research is largely silent on how managers explain such changes and justify their ventures in...
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Keywords:
Strategic Reorientation;
Technology Entrepreneurship;
Innovation;
Product Development Processes;
Organizational Adaptation;
Qualitative Methods (General);
Entrepreneurship;
Information Technology;
Organizational Change and Adaptation;
Strategy;
Innovation and Invention;
Product Development;
Communication Strategy
McDonald, Rory, and Cheng Gao. "Pivoting Isn't Enough? Managing Strategic Reorientation in New Ventures." Organization Science 30, no. 6 (November–December 2019): 1289–1318.
- October 1987 (Revised January 1989)
- Background Note
Purchasing a Business: The Search Process
Describes the steps necessary to purchase a small to medium size company. Provides an eight-part analytical framework. Issues covered in the framework include the following: the self-assessment, deal criteria, deal sources, resources necessary to purchase a business,...
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Keywords:
Acquisition;
Framework;
Resource Allocation;
Negotiation Deal;
Business Processes;
Valuation
Roberts, Michael J. "Purchasing a Business: The Search Process." Harvard Business School Background Note 388-044, October 1987. (Revised January 1989.)
- March 2010 (Revised February 2011)
- Case
Cognizant 2.0: Embedding Community and Knowledge Into Work Processes
By: Robert G. Eccles and Thomas H. Davenport
Knowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came...
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Keywords:
Knowledge Management;
Knowledge Sharing;
Knowledge Use and Leverage;
Product Development;
Service Delivery;
Business Processes;
Organizational Structure;
Cooperation;
Information Technology Industry
Eccles, Robert G., and Thomas H. Davenport. "Cognizant 2.0: Embedding Community and Knowledge Into Work Processes." Harvard Business School Case 410-084, March 2010. (Revised February 2011.)
Cognizant 2.0: Embedding Community and Knowledge Into Work Processes
Knowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came...
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- 2017
- Article
Making Transparency Transparent: The Evolution of Observation in Management Theory
By: Ethan Bernstein
Observation is key to management scholarship and practice. Yet a holistic view of its role in management has been elusive, in part due to shifting terminology. The current popularity of the term “transparency” provides the occasion for a thorough review, which finds...
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Keywords:
Transparency;
Privacy;
Observation;
Tracking;
Monitoring;
Surveillance;
Learning;
Control;
Disclosure;
Process Visibility;
Organizations;
Theory;
Information Technology;
Relationships;
Measurement and Metrics;
Management Practices and Processes;
Leadership;
Law;
Knowledge;
Human Resources;
Communication
Bernstein, Ethan. "Making Transparency Transparent: The Evolution of Observation in Management Theory." Academy of Management Annals 11, no. 1 (2017): 217–266.
- November 1995
- Background Note
Business Process Reengineering: Its Past, Present, and Possible Future
Explores the origins of reengineering; its evolution during the 1980s and 1990s; the current state of reengineering, which is prevalent in business today; and several possible futures of reengineering, specifically in relation to process management, knowledge work, and...
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Davenport, Thomas H. "Business Process Reengineering: Its Past, Present, and Possible Future." Harvard Business School Background Note 196-082, November 1995.
- January 1995 (Revised January 1995)
- Case
USAA: Business Process Review for the Great Lakes Region (Abridged)
By: James L. Heskett
Presents the results of a service process analysis of USAA's claims processing activity in its Great Lakes Region. Explores not only issues of redesigning the process but also the organizational implications of various alternatives.
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Keywords:
Restructuring;
Mortgages;
Management Practices and Processes;
Business Processes;
Organizational Design;
Mathematical Methods;
Real Estate Industry;
North America
Heskett, James L. "USAA: Business Process Review for the Great Lakes Region (Abridged)." Harvard Business School Case 395-026, January 1995. (Revised January 1995.)
- May 2011
- Teaching Note
Baria Planning Solutions, Inc.: Fixing the Sales Process (Brief Case)
By: Steven C. Wheelwright and William Schmidt
Teaching Note for 4568.
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- June 2014
- Case
The Promotion Process at Chung and Dasgupta, LLP
By: Ian Larkin and Karen Huang
The "Promotion Process at Chung and Dasgupta, LLP" set of cases explores the roles of general and firm-specific human capital in employee performance measurement, feedback, and promotion/compensation decisions. In the cases, a leading law firm must decide whether to...
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Keywords:
Performance Appraisal;
Performance Measurement;
Employee Feedback;
Motivation;
Promotions;
Human Capital;
Performance Evaluation;
Management Systems;
Compensation and Benefits;
Retention;
Legal Services Industry;
United States;
Massachusetts
Larkin, Ian, and Karen Huang. "The Promotion Process at Chung and Dasgupta, LLP." Harvard Business School Case 914-044, June 2014.
- April 2013
- Case
Managing with Analytics at Procter & Gamble
By: Thomas H. Davenport, Marco Iansiti and Alain Serels
Senior management at P&G has put a strong emphasis on using data to make "better, smarter, real-time business decisions." The Global Business Services (GBS) organization has developed tools, systems and processes to provide managers throughout P&G with direct access to...
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Keywords:
Analytics;
Data Management;
Forecasting;
Shared Services;
Procter & Gamble;
Laundry Detergent;
Information Management;
Forecasting and Prediction;
Information Technology;
Mathematical Methods;
Consumer Products Industry;
North America
Davenport, Thomas H., Marco Iansiti, and Alain Serels. "Managing with Analytics at Procter & Gamble." Harvard Business School Case 613-045, April 2013.
- Research Summary
Risk Management Systems
By: Robert S. Kaplan
Along with Assistant Professor Anette Mikes and Associate Professor Dennis Campbell, Kaplan continues to explore how companies can implement risk management processes that reflect their strategies. The research involves case writing, teaching in executive program, and...
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- 12 Jul 2012
- Working Paper Summaries
Negotiation Processes As Sources of (And Solutions To) Interorganizational Conflict
- September 1994 (Revised August 2011)
- Supplement
ExtendSim® Simulation Exercises in Process Analysis (A2)
By: Roy D. Shapiro
Solutions and detailed discussion of exercises from the (A) case. Unadvertised per Case Records.
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Shapiro, Roy D. "ExtendSim® Simulation Exercises in Process Analysis (A2)." Harvard Business School Supplement 695-019, September 1994. (Revised August 2011.)
- September 1994 (Revised August 2011)
- Supplement
ExtendSim® Simulation Exercises in Process Analysis (B2))
By: Roy D. Shapiro
Solutions and detailed discussion of exercises from the (B) case. Unadvertised per Case Records.
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Shapiro, Roy D. "ExtendSim® Simulation Exercises in Process Analysis (B2))." Harvard Business School Supplement 695-020, September 1994. (Revised August 2011.)
- 2014
- Other Teaching and Training Material
Marketing Reading: Sales Force Design and Management
By: Doug J. Chung and Das Narayandas
This Core Curriculum Reading introduces students to (1) the importance of sales force design in implementing organizational strategy, and (2) the role of sales force management in linking structures and processes to behaviors. The material combines theoretical...
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Keywords:
Sales Budget;
Sales Compensation;
Sales Cycle;
Sales Force Management;
Sales Forces;
Sales Management;
Sales Operations;
Sales Organization;
Sales Planning;
Sales Strategy
Chung, Doug J., and Das Narayandas. "Marketing Reading: Sales Force Design and Management." Core Curriculum Readings Series. Boston: Harvard Business Publishing 8213, 2014.
- Research Summary
Managing sustainability in supply chains
I am examining codes of conduct, management process standards, and government voluntary programs that address environmental and labor issues, seeking to understand what enables some of these programs to actually deliver on their promise of distinguishing organizations...
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- TeachingInterests
Technology and Operations Management - MBA Required Curriculum
This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. It helps them to understand the complex processes underlying the development and manufacture of products as... View Details
- 2019
- Chapter
Succession Management
By: Joseph L. Bower
Although often described as an event, if succession is managed properly it is the culmination of a development process that takes place over a number of years, led by the CEO working with the board of directors. In the ideal situation several candidates will have been...
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Bower, Joseph L. "Succession Management." In The Palgrave Encyclopedia of Strategic Management. Continuously updated edition, edited by Mie Augier and David J. Teece. Palgrave Macmillan, 2017. Electronic. (Pre-published, June 2016.)