Show Results For
-
All HBS Web
(544)
- Faculty Publications (117)
Show Results For
-
All HBS Web
(544)
- Faculty Publications (117)
- October 2001 (Revised November 2002)
- Case
Herman Miller(B): Creating Innovation Streams
- November 2000
- Case
Geocast Network Systems, Inc.
- September 2000 (Revised January 2016)
- Case
Netflix (2000)
- April 2000
- Teaching Note
Patient Care Delivery Model at the Massachusetts General Hospital, The TN
- November 1999 (Revised March 2003)
- Case
Webvan: Groceries on the Internet
- March 1999 (Revised February 2000)
- Case
Patient Care Delivery Model at the Massachusetts General Hospital, The
- February 1997 (Revised April 1998)
- Case
first direct (A)
- February 1996 (Revised November 2003)
- Case
Indianapolis: Activity-Based Costing of City Services (A)
- April 1993 (Revised May 2009)
- Case
Aravind Eye Hospital, Madurai, India: In Service for Sight, The
- Teaching Interest
Doing Business in Africa
This course introduces frameworks and models for smart and focused investing and operations across sectors, nations, industries, and time frames in Africa. Students will learn tools and skills to help navigate the business landscape of Africa in terms of selection... View Details
- Forthcoming
- Book
Innovating in Healthcare: Creating Breakthrough Tech, Services, Drugs, Products, and Business Models
- Research Summary
Managing Marketspace Service Interfaces
Jeffrey F. Rayport is focusing on the strategic challenges that face businesses selling information-intensive products and services. A key strategic issue in such businesses is the dematerialization of information-intensive products and services as a consequence of... View Details
- Teaching Interest
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details
- Teaching Interest
Overview
Managing Service Operations - MBA Elective Curriculum
World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course... View Details
- Research Summary
Overview
- Research Summary
Overview
- Teaching Interest
Transforming Customer Experiences - Executive Education
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