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- Faculty Publications (232)
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- 10 May 2023
- News
Alumna Snags an Emmy
Smith Cochrane (right) accepts the Emmy with her colleague German Cheung Smith Cochrane (right) accepts the Emmy with her colleague German Cheung Kathryn Smith Cochrane’s (MBA 2016) recent Emmy award win didn’t have the anticipatory stress of the ones you see on TV.... View Details
- 01 Sep 2009
- News
Outtakes with Russ Wilcox
as well as customer service.” What’s on his Kindle: Outliers by Malcolm Gladwell; the Boston Globe; the Wall Street Journal. Why we’re in trouble: “With BlackBerries and instant messaging (IM), we live in a twitch society. People are... View Details
- 01 Mar 2010
- News
Sole Mates
spite of difficult labor relations based on a history of division and confrontation, I love the entrepreneurial spirit and opportunity found on this small island. We need to make some improvements, however. We must revamp a model of... View Details
- 01 Sep 2005
- News
Fanikos Is New HBS Club Liaison
Dean Fanikos, a graduate of Harvard College and the University of Virginia’s Darden School, has joined the Alumni Relations staff as associate director for clubs and associations. More than 20,000 alumni in 39 countries belong to 109 HBS... View Details
- 08 Nov 2011
- News
Saluting Our HBS Veterans
Blake Hall (right): An online market for military personnel. Related links Learn how alumni apply military experience to leadership in nonprofits, industry, education, and more. Maura Sullivan (MBA 2009), PepsiCo Robert Goodwin (GMP 3,... View Details
- 01 Mar 2005
- News
In the Blood
year, one of our competitors bred over 180 mares to several of his stallions. We have a customer base that comes to us because we limit our books, creating some scarcity value that appeals to the people willing to pay to get these... View Details
- 01 Oct 2002
- News
What's Cookin'
high-quality family dining at a reasonable price; it would be a mistake to put a $45 bottle of wine on our menu." When consistency suffers, it doesn't take long for it to affect a restaurant's reputation, he adds. "If a customer has the... View Details
Keywords: Hanna, Julia
- 01 Feb 1997
- News
OPM Celebrates 21st Anniversary at Gala Florida Reunion
H. Schiff Professor of Investment Banking. Drawing on his extensive research on a subject he calls his "passion" - customer loyalty - Sasser led a lively discussion on the topic of customer retention that... View Details
- 01 Dec 2016
- News
Alumni Books of 2016
companies are converting the delivery of their offerings to the as-a-service model. The next disruption will focus less on the delivery model and more on the value delivered. Bernshteyn’s value-as-a-service model is the simple idea that measurable value delivered for... View Details
- 18 Oct 2024
- News
My Worst Job
every customer dislike us, and I got to be the recipient of many of their phone calls. I think that being an empathetic and positive leader became a hallmark of what I wanted to do next. I never wanted to be the person that no one wanted... View Details
- 01 Sep 2008
- News
Building a Better MBA
century. “Throughout our history we’ve had periods of frank self-reflection,” he notes. “The Centennial has provided an opportunity to assess the impact of significant innovations over the past few decades in the context of a rapidly changing world — to step back and... View Details
- 01 Jun 1997
- News
New Releases
demand, and on pleasing the best customers - can ultimately weaken a strong firm. In The Innovator's Dilemma, Christensen shows how significant breakthroughs in products and services are often initially rejected by mainstream View Details
- 27 Oct 2017
- News
The Best Business Advice I’ve Ever Received
customers and, inherently, your revenues come. My name is Riccardo Concha the class of 2007. I believe the best business advice that I have received so far that has been most useful to me, being curious about things that you don't know... View Details
- 01 Dec 2018
- News
Evergreen Business
Above: photo by John Loomis About 80 percent of Frans Kok’s (MBA 1972) cut-your-own customers make the trek to the Middleburg Christmas Tree Farm in Philomont, Virginia, during the two weeks after Thanksgiving. After bumping down the... View Details
Keywords: Jen McFarland Flint
- 01 Feb 2000
- News
The Future Is Now: 21st-Century Business Pondered at HBS Forum
will soon move from HTML programming language to XML. Ballmer stated that this shift would alter the current Internet balance of power in which consumers are in a reactive position as they relate to company (or "publisher's") Web sites.... View Details
- 12 Apr 2023
- News
Step Change
congressional committees and the general power structure in Washington," Harmon says. "Enan's ability to relate to people and explain opportunities in Egypt to members of Congress who hadn't spent much—if any—time there, was exactly what... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
- 01 Mar 2023
- News
What’s in a Name
In the episode, “Who Is Afraid of Woke Capitalism?” Chugh relates a story from her book about Dixie beer, a New Orleans staple that had faded in recent decades. New owners took over the company and in 2019 hired General Manager Jim Birch... View Details
- 01 Mar 2014
- News
Faculty and Alumni Books for March 2014
a short, traditional text with a living website and cover such fundamental topics as accounting and tax, mortgages, capital markets, REITs and more. It also addresses the 2008 financial crisis and its impact on the real-estate profession. View Details
- 26 Jul 2018
- News
Running the Numbers
demographic. “That’s an important example,” Gelman says, “because it shows that analytics can change how companies identify opportunities, build content and products that relate to people, and find ways to benefit both View Details
Keywords: Deborah Blagg
- 12 Jul 2011
- News
Phone Fun
cited Phones 4u’s claim “to be the UK’s fastest-growing independent mobile phone retailer” and Braterman’s role in helping the company double its share of pay-as-you-go cell phone customers last year on a marketing budget that was “less... View Details