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Show Results For
- All HBS Web
(3,571)
- People (80)
- News (905)
- Research (1,613)
- Events (20)
- Multimedia (49)
- Faculty Publications (961)
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- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
2000, Gartner, gartner.com. Summing up last month's column Last month’s column raised questions about the challenges and opportunities associated with the wave of talent, much... View Details
Keywords: by James Heskett
- Article
Mission-Driven Governance
By: Raymond Fisman, Rakesh Khurana and Edward Martenson
The purpose of this paper is to provide a useful, easily applied theory of governance performance. The existing model is fundamentally adversarial, rooted in the paradigm of principal-agent conflict. At its base is an image of governance as a never-ending struggle... View Details
Keywords: Corporate Governance; Governing and Advisory Boards; Knowledge Management; Standards; Mission and Purpose; Organizational Change and Adaptation; Performance Effectiveness; Performance Evaluation
Fisman, Raymond, Rakesh Khurana, and Edward Martenson. "Mission-Driven Governance." Stanford Social Innovation Review 7, no. 3 (Summer 2009).
- 29 Nov 2017
- Research & Ideas
How to Succeed in Business (According to a 15th Century Trade Merchant)
children of these fathers, as it were.” Related Reading: How Ben Franklin’s ‘Way to Wealth’ Introduced American Capitalism to the World The Forgotten Book that Helped Shape... View Details
Keywords: by Julia Hanna
- Research Summary
Managing Processes
David A. Garvin is examining the nature and use of managerial and organizational processes—the means by which work is accomplished—including strategic processes that chart corporate direction, resource allocation processes that distribute funds,... View Details
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
led directly to many of the worst profit-maximizing abuses unmasked in the recent wave of corporate scandals. Now that the traditional... View Details
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
profitable to least profitable (loss). The vertical axis represents cumulative customer profitability. The shape of the curve in Figure 1 occurs... View Details
Keywords: by Robert S. Kaplan
- 16 Jul 2013
- First Look
First Look: July 16
Publications 2013 pub The Network Secrets of Great Change Agents By: Battilana, Julie, and Tiziana Casciaro Abstract—Change is hard, especially in a large organization. Yet some leaders succeed-often spectacularly-at transforming their... View Details
Keywords: Anna Secino
- Research Summary
Competing on a Common Platform
Why have over 100 firms joined the Eclipse Foundation to collectively produce an open source platform and tools for software application development? What are they trying to accomplish? This research analyzes IBMs divestment of the Eclipse Java Integrated Development... View Details
- 04 Jun 2018
- What Do You Think?
Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?
to executives fired for inappropriate workplace behavior? Now let’s revisit the original issue. The attempted re-entry into the work world by the... View Details
Keywords: by James Heskett
- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
and adversity.3 Warren Bennis, a renowned leadership expert, has concluded that it is the "crucibles," or tests and trials, in an individual's life that profoundly shape them as leaders.4 As many... View Details
Keywords: by Linda Hill
- 18 Feb 2019
- Book
What’s Really Disrupting Business? It’s Not Technology
millions of them scattered around the world. It's hard to see what they're doing and to understand why they are doing what they're doing. "In most cases, consumers are disrupting markets, not startups and not technology." Kost:... View Details
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
You,” in which Nicholas Kristof wrote, “Some of the smartest thinkers on problems at home and around the world are university professors, but most of them just don’t matter in today’s great debates.” Or... View Details
- 20 Aug 2001
- Research & Ideas
Making an Ally of Uncle Sam
both of which could involve governments as players. We further distinguish between strategies to play the game and strategies to shape the rules. Here too, efforts to shape,... View Details
- Research Summary
Current working papers
Organizational restructuring: the influence of formal and informal structure on tie formation. This paper considers how changes in formal structure and a key element of informal structure – the embeddedness of employee... View Details
- Research Summary
Self-environment relationship and its effect on decisions under risk and uncertainty
My research seek to better understand the main cognitive and social abilities that guide our judgments, and the ways they interact with aspects of the situation to shape humans' decisions. It is currently comprised of three related... View Details
- Research Summary
Overview
Engaged with field work in East Africa, South Asia, and in several large hybrid organizations in the United States, Professor Whillans places a focus on exploring questions with strong theoretical motivation in the social psychological literature and relevant... View Details
- 06 Jan 2016
- What Do You Think?
Why Do Leaders Get Their Timing Wrong?
Summing Up Is Good Timing in Management Primarily a Function of Strategy or Culture? Timing in executing change is an important responsibility of leadership. Responses to this month’s column suggest that if timing is the result of one... View Details
- Research Summary
Overview
By: Vincent Pons
Professor Pons studies questions in political economy and development with the goal of understanding how democratic systems function, and how they can be improved.
He decomposes the electoral cycle into four essential steps: the factors affecting voter... View Details
He decomposes the electoral cycle into four essential steps: the factors affecting voter... View Details
- Research Summary
Institutions and Corporate Lobbying
“Institutions and Make-or-Buy Decision of Lobbying: The Role of Sociopolitical Legitimacy on Foreign MNEs’ Lobbying Internalization”
In this study, I examine how legitimacy comes into play in foreign MNEs’ make-or-buy decisions... View Details
Keywords: Institutions; Make V. Buy; Lobbying; Legitimacy; Corruption; Culture; Multinational Enterprise; United States
- 08 Mar 2016
- Research & Ideas
Solving an Economic Mystery Surrounding Argentina and Chile
At the end of the nineteenth century, Argentina was one of the great economic powers in the world—capitalizing on exports of beef and wheat to be... View Details
Keywords: by Sean Silverthorne