Publications

October 1982
Supplement

Southwest Airlines: Interview with Lamar Muse, January 1978, Video

Presents an interview, made shortly before Mr. Muse left the airline, concerning how he responded to the Braniff fare cut during the great Texas Air War in spring 1973. His pithy and direct comments are invariably very well received by class participants. Instructors... View Details

Keywords: Air Transportation; Marketing Communications; Crisis Management; Air Transportation Industry

13 Nov 2020
News

Faculty Focus Their Research on COVID-19 Issues

with alumni through live virtual programs, such as Crisis Management for Leaders, a five-part webinar series that drew more than 4,700 attendees. “Our faculty are studying all aspects of the pandemic and are... View Details

September 1996 (Revised January 1997)
Case

Technology Crises and the Future of Agribusiness: BSE in Europe

By: Ray A. Goldberg and Juan Enriquez-Cabot

Keywords: Technology; Agribusiness; Crisis Management; Agriculture and Agribusiness Industry; Europe

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01 Sep 2010
News

Five Honored for Missions Accomplished

conveyed than with the task itself; I’ve used that knowledge again and again. What opportunities do you see as the economy emerges from crisis mode? When it comes to technology, we all have the same core desires to do things smarter,... View Details

Keywords: awards; Finance; Funds, Trusts, and Other Financial Vehicles; Finance; Space Research and Technology; Government; News, Library, Internet, and Other Services; Information; Clothing and Clothing Accessories Stores; Retail Trade

01 Sep 2009
News

Faculty Research Online

Harreld describe how IBM managed to survive a crisis in the early 1990s and reposition itself to lead the industry. The lesson from IBM is that innovation is not a side business but the very foundation of a... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; News, Library, Internet, and Other Services; Information

01 Mar 2018
News

Ask the Expert: Disaster Master

unexpected? What kind of internal communication exists for perfect coordination? —Karan Gupta (GMP 18, 2015) BEER: Companies can be prepared by having a crisis management team and established communication... View Details

Keywords: Julia Hanna

December 1996 (Revised June 1997)
Case

Trinity College (A)

By: F. Warren McFarlan and Jaan Elias

Trinity College was an elite, private, liberal-arts college of some 1,800 students located in Hartford, CT. When Tom Gerety was chosen as Trinity's 17th president in 1989, he pledged to stay for ten years. Now less than five years at the job, Gerety announced he was... View Details

Keywords: Higher Education; Crisis Management; Management Succession; Planning; Social Enterprise; Education Industry; Connecticut

01 Dec 2007
News

How Business Schools Lost Their Way

that had staked their reputations on academic superiority — faced a full-blown crisis of identity and purpose. It was no longer possible for business schools to tout a mission of educating managers according... View Details

Keywords: Roger Thompson; Abraham Zaleznik; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

October 1990 (Revised July 1996)
Case

Northwest Airlines Confronts Change

Describes the leadership role of Northwest Airlines' chairman and his key organizational development "lieutenant" during five years of major change and pressure--1985-89. During this time the airline was confronted with major customer service problems, the merger with... View Details

Keywords: Leadership; Change Management; Crisis Management; Air Transportation Industry; United States

01 Jun 2009
News

Letters to the Editor

Praise for March Cover Congratulations on cracking the mold of a one-subject cover for the March issue. I found the four of your financial crisis articles extremely interesting, especially Niall Ferguson’s book excerpt on “Chimerica”!... View Details

Keywords: News, Library, Internet, and Other Services; Information

November 1980 (Revised February 1982)
Case

Explosion in the Dover Plant

By: Robert H. Hayes

Keywords: Crisis Management; Operations; Management; Chemical Industry

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May 2, 2024
Article

Require Hospitals to Disclose Their Pandemic Plans Now

By: Regina E. Herzlinger, Richard J. Boxer and Ben Creo

The COVID-19 pandemic demonstrated that U.S. hospital and health care systems were ill-prepared for the surge of patients who overwhelmed available health care resources. An overlooked resource deserves more attention: the availability of intensive care unit (ICU)... View Details

Keywords: COVID-19 Pandemic; Crisis Management; Knowledge Sharing; Governance Compliance; Planning; Health Industry; United States

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February 24, 2022
Article

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC

By: Regina E. Herzlinger and Richard Boxer

During the initial phases of the COVID-19 pandemic, many U.S. hospitals could not provide enough beds to meet demand. Solving the problem of inadequate capacity is of utmost importance in the “new normal,” which requires recognizing the ongoing need for hospital-based... View Details

Keywords: COVID; COVID-19 Pandemic; Hospital Capacity; SEC Regulation; Health Pandemics; Crisis Management; Performance Capacity; Planning

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July 2014
Article

Making Boston Stronger

By: Dutch Leonard, Arnold M. Howitt, Christine M. Cole and Philip B. Heymann

In the wake of the Boston Marathon bombing in 2013, a team from Harvard University carried out extensive interviews with participants to identify strengths and weaknesses in the incident response to the terror attack. This abridged version of their final report focuses... View Details

Keywords: Boston Marathon Bombing; Disaster Response; Emergency Preparedness; Crisis Management; Cooperation; Boston

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01 Sep 2009
News

Over the Top

Street’s outsize pay packages “shameful,” especially for companies in need of federal bailouts. Such pay, he said, is “exactly the kind of disregard for the costs and consequences of their actions that brought about this crisis — a... View Details

Keywords: Roger Thompson; Colleges, Universities, and Professional Schools; Educational Services; Finance; Government

01 Sep 2018
News

After the Fall

Ten years ago, the global financial system teetered dangerously on the edge of total collapse. What began as a subprime mortgage crisis in the United States developed into a full-blown meltdown, causing the collapse of major banks... View Details

Keywords: Jennifer Myers; illustration by Dan Bejar; Monetary Authorities-Central Bank; Finance; Securities, Commodities, and Other Financial Investments; Finance; Executive, Legislative, and Other General Government Support; Government

05 Jul 2011
First Look

First Look: July 5

(A): U.S. Treasuries in November 2008 Ryan D. Taliaferro and Stephen BlythHarvard Business School Case 211-049 Investment manager James Franey confronts an apparent arbitrage opportunity during the global financial View Details

Keywords: Sean Silverthorne

February 2012 (Revised April 2012)
Case

Delhi Metro Rail Corporation

By: V.G. Narayanan and Saloni Chaturvedi

Keywords: Leadership; Projects; Management; Crisis Management; Public Administration Industry; India