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All HBS Web
(2,127)
- People (10)
- News (679)
- Research (1,128)
- Multimedia (5)
- Faculty Publications (292)
- 01 Oct 2000
- News
The Class of 1975 in Review
business?" Of course, the case method provided ample opportunities for all of us to show our brilliance. I remember "expanding" on some of Walt Manley's comments in Earl Sasser's Management of Service Operations class and telling Ben...
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J. Hans Stumm
- 01 Dec 2013
- News
Faculty Opinion: Making It Better
while writing cases for my MBA course Innovating in Health Care, I created a forum at which health-care leaders from around the globe could gather to learn from each other and share breakthrough knowledge. At HBS in June, with Senior...
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- 06 Mar 2019
- Sharpening Your Skills
Has the Glass Ceiling Been Broken (or at Least Cracked)?
certain aspects of sponsorship programs can hinder women instead. Women Receive Harsher Punishment at Work Than MenWomen caught in misconduct were 20 percent more likely to be fired and 30 percent less likely to find new employment in the financial View Details
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by Sean Silverthorne
- 09 Aug 2017
- Blog Post
"A Balance Between Autonomy and Resources to Help Me Learn."
different function.” Prior to business school, Jon had fulfilled two roles in clean energy: one at a service provider to commercial energy users in the efficiency and demand response space,” and as an associate at an energy analytics...
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Manufacturing
- Profile
Marcela Sapone
the same idea as taking a concept and creating something with as few resources as possible.” Alfred is a technology-based, on-demand personal assistant service company that offers busy young professionals and even busier young...
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- 02 Aug 2021
- Blog Post
Uncovering the Virtual Advantage at Humana
ease given a company culture and infrastructure that supported remote work. Tiffany Layfield, Graduate Recruiting Lead at Humana, shared “A large percentage of our workforce already worked from home. Therefore, it was a no brainer to...
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- 05 May 2003
- Research & Ideas
What It Takes to Restore Trust in Business
such at the time. We had become a nation of equity owners. We were all in the markets; we were all sharing in the benefits of our system. And then what happened? Many were wiped out. Almost all were disillusioned." It is a systemic...
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- 04 Apr 2005
- What Do You Think?
Can an Organization’s “Deep Smarts” Be Preserved?
workforce, a lot of companies have eliminated the accumulated wisdom of older workers." Saira Somani-Mendelin points to another possible cause: The failure to preserve deep smarts "... goes much deeper than the bottom line. It may stem from insecurity and...
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by James Heskett
- 18 Apr 2005
- Research & Ideas
Selling Luxury to Everyone
facials a year. Those services provide the company with a paying focus group from which it can gather feedback on its products. "Our customers are paying us $200 [a facial]; you better believe they give us feedback," he said....
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- 16 Jun 2003
- Research & Ideas
Researchers Contribute Globalization of Markets Papers
way to combine the best of both? Yes, if marketers are willing to dig below superficial benefits and attributes to connect products and services to emotions and schemes of thoughts that are almost universally View Details
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by Working Knowledge editors
- 01 Dec 2018
- News
Democratizing Funding, Diversifying Funders
right to buy into privately held firms was limited to high-net-worth individuals or other businesses. Federal regulators have now opened up a world between the two categories, creating a new asset class in which “non-accredited investors” can purchase small View Details
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Sasha Issenberg
- 20 Nov 2007
- First Look
First Look: November 20, 2007
meanings is built by leveraging on external interpreters (designers, firms in other industries, suppliers, schools, artists, the media, etc ) who share its same problem: to understand the evolution of socio-cultural models, and propose...
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Martha Lagace
- 29 Feb 2016
- HBS Case
Bigbelly's Big Bet on the Digital Trash Can
self-compacting solution to keep streets clean. Last year, however, the Massachusetts-based company’s CEO shared plans to change its business model from selling a product—waste and recycling stations—to selling a subscription-based View Details
- 19 Feb 2018
- Sharpening Your Skills
Amazoned: Is Any Industry Safe?
discussion on health care management, experts looked to the retail industry as a possible model for delivering medical services more effectively. What's your take on Amazon? Share your thoughts in the reader...
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- 20 Oct 2015
- First Look
October 20, 2015
on the home country remains unclear. We know very little about return migration of workers engaged in innovation and entrepreneurship, except that it is rapidly growing in importance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49887 View Details
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Sean Silverthorne
- 01 Dec 2011
- News
Making the Case for Leadership
cannot be successful unless they show vulnerability, are consistent, take time to be balanced, have a vision, and embrace their role as decision-makers. In the 2010 case “Toby Johnson: Leading After School,” Johnson, with military service...
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Garry Emmons;Julia Hanna;Roger Thompson;
Data Processing, Hosting, and Related Services;
Data Processing, Hosting, and Related Services;
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Data Processing, Hosting, and Related Services;
Data Processing, Hosting, and Related Services;
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Data Processing, Hosting, and Related Services;
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Data Processing, Hosting, and Related Services;
Data Processing, Hosting, and Related Services;
Data Processing, Hosting, and Related Services
- 01 Apr 2001
- News
William Fung: E-Commerce and Efficiency
managers are able to e-mail a digital picture of any questionable item to Hong Kong for an instant assessment. But it is Li & Fung’s StudioDirect service that has investors buzzing. For a long time, the company has built a solid...
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- 14 Dec 2015
- Research & Ideas
Airbnb Hosts Discriminate Against African-American Guests
many online marketplaces of the so-called sharing economy. “To facilitate trust, many online platforms like Airbnb encourage sellers to provide personal profiles and even to post pictures of themselves” says HBS Associate Professor Ben...
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- 04 Mar 2002
- Research & Ideas
Don’t Lose Money With Customers
to providing automatic inventory-replenishment services and improving customer service. It therefore becomes imperative that companies not only manage markets and segments, but also learn how to manage relationships with their individual...
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by Peter K. Jacobs
- Profile
Michelle Lee
Tapping entrepreneurial resources As her passion for sharing her treats grew through running Treat House Bakery and working part-time at a couple bakeries, Michelle realized she wanted to make the move into the food View Details