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All HBS Web
(2,758)
- People (12)
- News (696)
- Research (1,514)
- Events (2)
- Multimedia (20)
- Faculty Publications (621)
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Balancing Work & Life - Alumni
primary care physician for recommendations. If you live near a university, you can reach out to their counseling center for recommendations of therapists in the area as well. Additionally, below are...
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- 02 May 2005
- Research & Ideas
Four VCs on Evaluating Opportunities
know the sectors or technologies better than I would." In the other, the venture capitalist says, "I don't care about people; I care about markets. I look for big opportunities, big painful...
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by Lauren Barley
- Web
Online Leadership Principles Course | HBS Online
social intelligence. The prework will take approximately one hour of your time and roughly 30 minutes for each colleague who participates. Your colleagues’ ratings will be kept confidential and anonymous. The goal of this 360° assessment—and one of Leadership...
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- 25 Oct 2020
- Research & Ideas
The Dark Side of Fintech Borrowing
from one of the three major credit reporting agencies over several years. This offered an in-depth look at borrowers that either used a fintech company or a bank to obtain a personal loan. (A personal loan is an unsecured loan that is usually View Details
- 14 Mar 2022
- Research & Ideas
Lessons from COVID-19: The Business Skills Doctors Need
doctors had to switch from their traditional specialties to treat patients affected by the virus. Given the isolation of coronavirus patients from family members, many doctors and nurses who were not accustomed to providing end-of-life...
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- Web
Departments - Employment
from a variety of disciplines (education, economics, information science, journalism, librarianship, management, statistics, etc.) focused on supporting Harvard Business School's mission by enabling the creation and exchange of ideas, expertise, and information. Our...
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- 23 May 2011
- Research & Ideas
Corporate Sustainability Reporting: It’s Effective
change in the social awareness of investors in the past decade. "The number of investors who care about this kind of performance has increased dramatically in the last 10 years," Serafeim says. "Right now those investors have about $5...
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by Michael Blanding
- Fast Answer
Patent search: license agreement
In Bloomberg, do the following: Type BI PHRMG -> Health care -> Large pharma -> Licensing deal. In 2020, USPTO launched a IP Marketplace with an initial focus on...
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- 01 Aug 2022
- What Do You Think?
Does Religious Belief Affect Organizational Performance?
several measures of religious belief and practice, outperformed competitors located elsewhere. These firms make “greater social contributions, provide greater employee protection, and have higher entertainment expenses, more patents, and...
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Re: James L. Heskett
- 22 Apr 2019
- Research & Ideas
Why Salespeople Struggle at Leading
HBS and recently wrote an article called Sales Managers Must Manage for Top Sales Magazine. “It’s all about the difference between learning to take care of yourself and learning to take care of others, from...
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by Dina Gerdeman
- 16 Apr 2018
- Research & Ideas
Can Consumers Be Saved From Their Misguided Decisions?
health, career—that an industry is evolving around motivating people to be smarter about their choices. The problem: solutions created by these researchers and other behavioral scientists, such as incentives to remind health care shoppers...
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- 01 Jan 2012
- News
E. Roe Stamps IV, MBA 1974
spot, Miami, into home. The weather was the primary draw—he is a private pilot who enjoys boating, fishing, hunting, and cycling, while she is a gardening enthusiast—but it didn’t take long for them to become involved in the community and...
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- 01 Feb 2023
- What Do You Think?
Will Hybrid Work Strategies Pull Down Long-Term Performance?
hybrid work strategies make jobs that can be performed from the “home” more attractive by eliminating the need for some commuting. They raise productivity modestly, and provide employees more control over their personal and work lives....
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by James Heskett
- Web
Five Ways to Rethink Your Job Description - Recruiting
process. Make the beginning easy to scan so candidates quickly know if the job is a good match. Consider writing a few attention-grabbing introductory sentences before more specific headlines and bullets. But be careful with bullet...
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- Web
Pagliuca Harvard Life Lab | About
biotech and other life-sciences ventures that require wet lab facilities to test chemicals, drugs or other materials. It provides an experiential, educational environment where students and faculty can put classroom ideas directly into...
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- Web
Your Social Entrepreneurship checklist | Social Enterprise | Harvard Business School
School providing legal assistance to small businesses and entrepreneurs. Cyberlaw Clinic: A Harvard Law clinic program offering pro-bono legal services to individuals, small start- ups, non-profit groups and government entities regarding...
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- Web
Pre-Class Arrival - Christensen Center for Teaching & Learning
Teaching by the Case Method Pre-Class Arrival Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation Engagement Board Use Teaching...
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- January–February 2024
- Article
Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments
By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh
Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients...
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Health Care and Treatment;
Customer Satisfaction;
Outcome or Result;
Performance Improvement
Buell, Ryan W., Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan, and Rengaraj Venkatesh. "Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments." Manufacturing & Service Operations Management 26, no. 1 (January–February 2024): 154–166.
- 22 Jul 2002
- Research & Ideas
Is Performance-Based Pricing the Right Price for You?
services that simultaneously provide greater customer value and higher supplier profitability. We constantly strive to move elements of the relationship from the zero-sum conflict side to the win-win cooperation side to achieve business...
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- 15 Aug 2016
- Blog Post
Writing a Case as a Student at HBS
great way to do independent academic research. Depending on the topic, case writing allows you to conduct primary research and meet case protagonists. Some students have leveraged such research to find new jobs or expand their...
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