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Show Results For
- All HBS Web
(2,348)
- People (18)
- News (904)
- Research (1,008)
- Events (1)
- Multimedia (3)
- Faculty Publications (299)
- 12 Nov 2020
- News
All in the Neighborhood
Photo courtesy of Angela Hicks Photo courtesy of Angela Hicks As native Hoosiers, Angie’s List cofounders Angela Hicks (MBA 2000) and Bill Oesterle (MBA 1992) knew they wanted to ground themselves in a community where their business could... View Details
- 18 Oct 2011
- First Look
First Look: October 18
behalf of families and (b) bank forbearance policies regarding overdrawn customers. We focus on five factors to explain the incidence of involuntary closures: personal traits, community traits, economic... View Details
Keywords: Sean Silverthorne
- 28 Nov 2018
- Blog Post
Making the Switch from Finance to Fitness
go to an indoor cycling class with her. I didn’t understand. The bikes didn’t move – why would I do this? Nevertheless, I went to a class at Flywheel Sports and left feeling better, physically and mentally.... View Details
Keywords: Entertainment / Media / Sports
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
CEO and his team. Q: What caused the failure of Alpha's first attempt at a customer service initiative in the early 1990s? A: Initially, the first CSE [Customer Service... View Details
Keywords: by Martha Lagace
- 23 Jun 2009
- First Look
First Look: June 23
variety of applications and services that drive the popularity of software. The first principle focuses on enabling choice: firms should allow consumers and partners to have a... View Details
Keywords: Martha Lagace
- Career Coach
Warren Radtke
Warren (Kellogg '60) is a HBS Career and Professional Development Consultant and a Confidential Advisor to C-Suite Executives and Entrepreneurs. He has held executive positions... View Details
Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)
- Profile
Anddria Clack
backgrounds and industries, given my last five years spent in the throes of the US financial services industry. I knew that I would be making a significant pivot in my career after business school, View Details
- 15 Oct 2001
- Research & Ideas
Rethinking E-Leadership
Chuang, CEO of Aquent, an employment services company headquartered in Boston. In roughly half of the new initiatives Aquent has invested in over the last few years, Chuang estimates, "we have gotten too excited about a new product... View Details
Keywords: by Melissa Raffoni
- 25 Mar 2014
- News
GrabTaxi Makes a Go of It
- 01 Sep 2010
- News
Fair Trade
Lever Brothers’ Lifebuoy Soap, launched in 1926, warned of the grave personal and business consequences caused by “body odor,” a concept which Lever invented and its products... View Details
- 04 Sep 2001
- Lessons from the Classroom
Getting Back on Course
families. As Professor of Management Practice and co-head of the HBS Entrepreneurial and Service Management unit, Myra Hart has been particularly interested in women in... View Details
Keywords: by Martha Lagace
- 05 Nov 2020
- Blog Post
12 Weeks of VC Summer: Remote Edition
I’d recommend to other companies looking to bring new employees into the fold. For example, we had a Maverick-wide poker tournament (nothing like losing money that bonds you), and organized a wine tasting experience across the country... View Details
- 23 Nov 2009
- Research & Ideas
Management’s Role in Reforming Health Care
are used to good service from other industries and expect higher performance than they see on the delivery sector. They obviously worry a lot about whether their insurance will cover the medical View Details
- 21 Nov 2011
- Lessons from the Classroom
The New Challenge of Leading Financial Firms
have been due in large part to the culture of the previous organization; hence, the type of person who thrived at Goldman Sachs might flounder at Credit Suisse. But there's a broader reason for performance declines: banks often don't... View Details
- Career Coach
Philippe Taieb
positions for The Nature Conservancy, the world's largest environmental nonprofit, and was also the Director of International Operations at City Year, a youth service organization. Outside HBS, Philippe is a... View Details
- 17 Sep 2001
- Research & Ideas
Let Customers Call the Shots
complex situation instead of adding to the complexity. This is the case for permission marketing that seems to undo the marketing clutter, and also for personal television View Details
Keywords: by Martha Lagace
- 26 Jul 2011
- First Look
First Look: July 26
different sources (e.g., food versus fire safety). Up Close and Personal: Developing Foundations for Leader Development through Personalization of Management Learning Authors:Gianpiero Petriglieri, Jack... View Details
Keywords: Sean Silverthorne
- 14 Mar 2011
- Research & Ideas
Keeping Credit Flowing to Consumers in Need
families lost their homes, personal bankruptcies soared, and it seemed that every weekend one financial firm after another failed. There was substantial doubt about the ability of the financial system to... View Details
- Career Coach
Jing Lin Lee
clear recruiting roadmap from personal branding, networking, resume building, to preparing for interviews and negotiating / deciding between offers. Jing Lin’s industry experience spans across management... View Details
- January 2007 (Revised October 2008)
- Case
H&R Block 2006
By: Peter Tufano
Mark Ernst, the Chairman, CEO and President of H&R Block, has to decide how to respond to a competitive threat posed by a competitor's refund-lending product. Block is the largest U.S. tax preparation firm, which competes not only on its tax preparation services, but... View Details
Keywords: Ethics; Financing and Loans; Personal Finance; Taxation; Corporate Social Responsibility and Impact; Competition; Financial Services Industry
Tufano, Peter, Arijit Roy, and Emily McClintock. "H&R Block 2006." Harvard Business School Case 307-091, January 2007. (Revised October 2008.)