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All HBS Web
(1,741)
- News (140)
- Research (1,351)
- Events (9)
- Multimedia (4)
- Faculty Publications (700)
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- March 1999
- Case
Australia's Telstra Corporation (A): Going Public
By: W. Earl Sasser, Carin-Isabel Knoop and Cate Reavis
Frank Blount is named CEO of Telstra, Australia's state-owned telecommunications giant. In preparation for its 1997 IPO, he must reorganize the company from an inefficient public entity into a lean, customer-driven organization.
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Keywords:
Change Management;
Initial Public Offering;
Organizational Change and Adaptation;
Customer Focus and Relationships;
State Ownership;
Performance Effectiveness;
Privatization;
Telecommunications Industry;
Australia
Sasser, W. Earl, Carin-Isabel Knoop, and Cate Reavis. "Australia's Telstra Corporation (A): Going Public." Harvard Business School Case 899-209, March 1999.
- 08 Jan 2016
- Research & Ideas
Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?
world-beating performances out of some good-but-not-great players and even to motivate others to take pay cuts in order to play for him, an anomaly? Can unusually gifted managers improve employees’ View Details
- 14 Dec 2015
- Research & Ideas
Deflategate and the Sustained Success of the New England Patriots
organizations involved. But Deflategate isn’t the only issue examined by the case. “What started essentially as an analytics exercise ended up as a much broader analysis of the data, the sport, the NFL, and how it’s organized and how it’s structured. So combining both...
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- 10 Jun 2002
- Research & Ideas
Disruption: The Art of Framing
competitor's action as both a threat and an opportunity. Here are organizational and process changes that can help meet the challenge.It's one thing to recognize the importance of careful framing when you're faced with a disruptive...
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by Clark Gilbert & Joseph L. Bower
- 22 Jul 2008
- First Look
First Look: July 22, 2008
examine how such changes may affect the accumulation of experience within, and the performance of, teams. We find that the level of team familiarity (i.e., the average number of times that each member has worked with every other member of...
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Martha Lagace
- 10 Mar 2015
- First Look
First Look: March 10
techniques for improving operating decisions during retail store liquidations and by demonstrating the performance of these methods in the field. February 2015 Leading Sustainable Change: An Organizational...
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Carmen Nobel
- 03 Apr 2006
- Research & Ideas
The Competitive Advantage of Global Finance
incorporate other organizational objectives and managerial interests. For example, tax optimization can be a powerful tool but can also create performance evaluation and incentive problems. Many financial...
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- 11 Jan 2011
- First Look
First Look: Jan. 11
compulsory clawbacks in bankruptcy, can raise the average ex post welfare of depositors. Download the paper: http://www.nber.org/papers/w16620 What We Know: Turning Organizational Knowledge into Team View Details
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Sean Silverthorne
- 01 Dec 2015
- First Look
December 1, 2015
vary the sales force compensation scheme at an Asian enterprise that sells consumer durable goods. With variation generated by the experimental treatments, we model sales force performance to identify the effectiveness of various forms of...
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Sean Silverthorne
- 08 May 2007
- First Look
First Look: May 8, 2007
ability to create value. Creating superior performance with strategies optimized for adaptation (adjusting to differences), aggregation (overcoming differences), and arbitrage (exploiting differences), and for compound objectives....
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Martha Lagace
- November 2022
- Supplement
Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia (B)
By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal
In 2020, Francisco Staton, president of Arcos Dorados’ Caribbean Division, and Héctor Orozco, Managing Director of Arcos Dorados Colombia, were looking into Arcos Dorados’ options to consolidate its food delivery service in Colombia. This time the matter at hand hinged...
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Keywords:
Transformation;
Decision Making;
Decision Choices and Conditions;
Global Strategy;
Technological Innovation;
Growth and Development Strategy;
Agreements and Arrangements;
Negotiation Tactics;
Logistics;
Service Delivery;
Organizational Culture;
Performance Improvement;
Partners and Partnerships;
Strategy;
Food and Beverage Industry;
Latin America;
South America;
Colombia
Tamayo, Jorge, Jenyfeer Martinez Buitrago, and Mariana Cal. "Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia (B)." Harvard Business School Supplement 723-396, November 2022.
- 27 May 2009
- First Look
First Look: May 27, 2009
utilization in teams, revealing how and when teams appropriately draw on their members' expertise. Feeling the Heat: The Effects of Performance Pressure on Teams' Knowledge Use and Performance Author:Heidi...
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Martha Lagace
- March 2011
- Case
Insight Communications
By: Rajiv Lal and Natalie Kindred
After undertaking a multi-year, metrics-driven operational and cultural overhaul, in April 2010 Insight Communications was planning the next phase of its development. Insight was a New York-based provider of cable, landline phone, and high-speed Internet service to...
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- 08 Jan 2001
- Research & Ideas
Can Japan Compete? [Part Two]
companies are already starting to find ways to combine incentives for performance with measures to create more loyalty and employee affiliation with the company. Japanese companies created a very extreme version of such affiliation. The...
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by Martha Lagace & Hilah Geer
- 28 Mar 2004
- Research & Ideas
HBS Celebrates Social Enterprise Initiative
origin and mission of the Social Enterprise Initiative? James Austin: When we began the Social Enterprise Initiative, the opportunity that motivated us was to mobilize the talent and capacity of HBS to enhance the leadership, managerial competency, and View Details
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by Manda Salls
- 01 May 2007
- First Look
First Look: May 1, 2007
implies that multiple identity organizations may not be perceived as such by lower-level organizational members, who instead are likely to recognize a single identity to the exclusion of others. Team Emotion Recognition Accuracy and Team...
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Sean Silverthorne
- 24 Nov 2009
- First Look
First Look: Nov. 24
"setup" of a negotiation itself—its parties, their interests, their no-deal options, the sequence and basic process choices or design-into the realm of strategic and tactical choice. Hiding the Evidence of Valid Theories: How Coupled Search Processes Obscure...
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Martha Lagace
- 07 Feb 2005
- Research & Ideas
How “Career Imprinting” Shapes Leaders
organization's career imprint. That being said, just as all organizations have corporate cultures, all organizations cultivate career imprints. The question is simply, what makes some organizational career imprints stronger than others?...
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by Mallory Stark
- 13 Mar 2007
- First Look
First Look: March 13, 2007
greater benefit than verification effects to the performance of diverse groups. Implementing New Practices: An Empirical Study of Organizational Learning in Hospital Intensive Care Units Authors:A. Tucker,...
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Martha Lagace
- 06 Dec 2021
- Research & Ideas
The Popular Stock Metric That Can Lead Investors Astray
prices lower than $5. Researchers then compared companies’ book-to-market values with four alternative valuation ratios they designed: sales-to-price, gross-profit-to-price, net payouts-to-price, and a composite ratio. The researchers found that although these ratios...
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by Rachel Layne