Publications

June 2018 (Revised January 2019)
Case

Membership Rewards® from American Express

By: Shelle Santana, Frances X. Frei and Lauren G. Pickle

Credit and charge card issuer American Express (Amex) had developed a strong reputation among consumers due in part to its Membership Rewards (MR) loyalty program, first established in 1991. Through MR, all Amex cardholders could accumulate and redeem “points” based on... View Details

Keywords: Financial Services; Customer Loyalty; Credit Cards; Marketing Strategy; Product Marketing; Brands and Branding; Customer Value and Value Chain; Value Creation; Financial Services Industry; Financial Services Industry; North America; United States

May 2024 (Revised July 2024)
Case

The Silicon Valley Bank Crisis: MAPFRE USA's Investment in SVB Financial Group Bonds

By: Ishita Sen, Emil Nuwan Siriwardane, David S. Scharfstein and Luis M. Viceira

March 2012
Case

Ponce de Leon: Confidential Instructions for Donald Sanger, Chief Financial Officer, Panama Studios

By: Ian Larkin

1980
Chapter

Measuring Consumer Satisfaction and Complaint Behavior: A Study of Financial Services and Insurance

By: J. Quelch and S. Ash

1998
Book

The New Financial Capitalists: Kohlberg Kravis Roberts and the Creation of Corporate Value

By: George P. Baker and George David Smith

Keywords: Value Creation

21 Jan 2015
News

Alan J. Hirschfield, Who Led Film Studio Through Financial Scandal, Dies at 79

Keywords: Columbia Pictures; Arts, Entertainment

01 Jan 2014
News

To Spot Financial Trouble Early, Use Three Circles: A conversation with Blythe McGarvie of Harvard Business School

2018
Article

Cracking the Organizational Challenge of Pursuing Joint Social and Financial Goals: Social Enterprise as a Laboratory to Understand Hybrid Organizing

By: Julie Battilana

While in recent decades the social and business sectors have evolved on fairly separate tracks, today companies are increasingly expected to generate social value in addition to profit. As a result, they also increasingly face the distinct challenge of pursuing social... View Details

Keywords: Hybrid Organizations; Hybrid Organizing; Multiple Goals; Social Enterprise; Goals and Objectives; Organizational Design; Organizational Culture

2020
Working Paper

Bankruptcy and the COVID-19 Crisis

By: Jialan Wang, Jeyul Yang, Benjamin Iverson and Raymond Kluender

We examine the impact of the COVID-19 economic crisis on business and consumer bankruptcies in the United States using real-time data on the universe of filings. Historically, bankruptcies have closely tracked the business cycle and contemporaneous unemployment rates.... View Details

Keywords: Bankruptcy; Financial Distress; COVID-19; Insolvency and Bankruptcy; Financial Crisis; Health Pandemics; United States

SSRN

2017
Article

Hidden Costs of Financial Value: Anxiety-Related Health Outcomes and the Zero-Sum Aspects of Money

By: Daniel A. Brown

June 2012
Teaching Note

China or the World? A Financial Reporting Strategy for Hong Kong's Capital Markets (TN)

By: Karthik Ramanna and Gwen Yu

1993
Book

Economic Reality in Financial Reporting: A Global Survey of Voluntary Corporate Economic Reality Communications

By: David F. Hawkins

Keywords: Economics; Finance; Reports; Surveys; Communication

March 2016 (Revised May 2021)
Case

Michael Milken: The Junk Bond King

By: Tom Nicholas and Matthew G. Preble

Michael Milken, an investment banker who dominated the junk bond market in the 1980s, was sentenced to jail in 1990 after pleading guilty to a number of securities and tax-related felonies. In the preceding decade, Milken had helped usher in a new wave of leveraged buy... View Details

Keywords: Junk Bonds; High-yield Bonds; Financial Innovation; Shareholder Value; Bonds; Capital; Capital Structure; Cost of Capital; Crime and Corruption; Entrepreneurship; Ethics; Finance; Investment Banking; Leveraged Buyouts; Mergers and Acquisitions; Ownership; Private Equity; Restructuring; United States