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All HBS Web
(2,793)
- People (5)
- News (273)
- Research (2,242)
- Events (6)
- Multimedia (6)
- Faculty Publications (1,934)
Chip Bergh
Chip Bergh is a Senior Lecturer at Harvard Business School. Prior to joining HBS, Chip served as president and chief executive officer of Levi Strauss & Co. (LS&Co.) from September 2011 until January 2024. He also served on the Company’s Board of Directors... View Details
- 06 Nov 2008
- Op-Ed
Selling Out The American Dream
credit card debt to postpone the day of reckoning. Too many Americans have been expressing the Dream through the acquisition of stuff. Americans need a refresher course on the American dream. The Constitution speaks of life, liberty, and...
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by John Quelch
- October 2009 (Revised June 2011)
- Case
Zappos.com 2009: Clothing, Customer Service, and Company Culture
By: Frances X. Frei, Robin J. Ely and Laura Winig
On July 17, 2009, Zappos.com, a privately held online retailer of shoes, clothing, and other soft line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its board of directors' approval to offer to merge the two companies....
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Keywords:
Mergers and Acquisitions;
Customer Focus and Relationships;
Decision Choices and Conditions;
Governing and Advisory Boards;
Service Delivery;
Organizational Culture;
Internet and the Web;
Valuation;
Apparel and Accessories Industry;
Retail Industry
Frei, Frances X., Robin J. Ely, and Laura Winig. "Zappos.com 2009: Clothing, Customer Service, and Company Culture." Harvard Business School Case 610-015, October 2009. (Revised June 2011.)
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
with customers. Fix This! Why is it so Painful to Buy a New Car? Car-buying sends shivers up the backbones of American consumers, so why hasn’t the industry stepped up to create a better experience? Amazon vs. Whole Foods: When Cultures CollideAmazon's View Details
- Web
Leadership Transitions | Baker Library | Bloomberg Center | Harvard Business School
concern took its place as the fourth-largest investment bank in the country. [13] Lehman Brothers, Kuhn, Loeb & Co. expanded its global financial markets, opening offices in Europe and Asia and serving in a financial advisory capacity in U.S. and foreign transactions....
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- June 2014 (Revised January 2017)
- Case
Focus Financial Partners and the U.S. RIA Industry in 2014
By: Luis Viceira and Emily A. Chien
In the Spring of 2014, Rudy Adolf, CEO and founder of Focus Financial, and the two other co-founders of the firm are considering alternative growth strategies to solidify Focus Financial's position as a leading aggregator of independent wealth management firms in the...
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Keywords:
Financial Management;
Growth and Development Strategy;
Business Model;
Financial Services Industry
Viceira, Luis, and Emily A. Chien. "Focus Financial Partners and the U.S. RIA Industry in 2014." Harvard Business School Case 214-103, June 2014. (Revised January 2017.)
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
balancing the acquisitive and bonding drives sets up the second guiding principle for the leader: such a balance needs to be struck in every key relationship in the firm—within each primary work group, between all primary groups that are...
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by Paul Lawrence & Nitin Nohria
- October 2016 (Revised April 2017)
- Case
Succession Planning at Samsung: The Merger Formula of Cheil Industries and Samsung C&T
By: Gwen Yu and Tim Gray
A merger deal of two Samsung group companies becomes a center of a corruption scandal. The merger of Cheil Industries and Samsung C&T was seen as a crucial step to transfer power to Lee Jae Yong, the heir of Samsung group. The deal was criticized to purposefully...
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Yu, Gwen, and Tim Gray. "Succession Planning at Samsung: The Merger Formula of Cheil Industries and Samsung C&T." Harvard Business School Case 117-036, October 2016. (Revised April 2017.)
- June 2013 (Revised July 2017)
- Case
Angus Cartwright IV
By: Kenneth J. Hatten, William J. Poorvu, Howard H. Stevenson, Arthur I Segel and John H. Vogel, Jr.
Judy and John DeRight, looking to diversify their investment portfolios, have retained Angus Cartwright, Jr. to identify prospective real estate acquisitions. Mr. Cartwright has four potential properties that he feels merit an in-depth financial analysis. The case...
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Keywords:
Acquisition;
Cash Flow;
Investment Return;
Investment Portfolio;
Taxation;
Balanced Scorecard;
Valuation
Hatten, Kenneth J., William J. Poorvu, Howard H. Stevenson, Arthur I Segel, and John H. Vogel, Jr. "Angus Cartwright IV." Harvard Business School Case 813-185, June 2013. (Revised July 2017.)
- 02 Nov 2022
- News
Strong Finish
Heela Yang and Alicia Sontag Four years after its launch in 2015, the Brazilian-inspired beauty brand Sol de Janeiro was already profitable; its skin-tightening Bum Bum Cream had been Sephora’s top-selling skin care product for three years running. But when founder and...
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- Web
Help - Research Computing Services
research projects at a rate of $40/hour. Initial consultations, short inquiries, and research software acquisition for faculty and doctoral students are provided at no cost. What services does RCS provide? RCS divides its time between...
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- December 2009 (Revised September 2014)
- Case
TD Canada Trust
By: Dennis Campbell and Brent Kazan
The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and...
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Keywords:
Mergers and Acquisitions;
Customer Focus and Relationships;
Customer Satisfaction;
Commercial Banking;
Profit;
Balanced Scorecard;
Organizational Change and Adaptation;
Banking Industry;
Canada
Campbell, Dennis, and Brent Kazan. "TD Canada Trust." Harvard Business School Case 110-049, December 2009. (Revised September 2014.)
- 09 Nov 2016
- Op-Ed
6 Lessons from Donald Trump's Winning Marketing Manual
acquisition with customer retention. Sizzle beats steak. Clinton was always going to beat Trump on the steak of experience and policy knowledge. A new brand can't afford to get lost in the policy weeds. Hence, Trump's campaign persona and...
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by John A. Quelch
- 01 Oct 1997
- News
Donald J. Chiofaro
community involvement: Chiofaro's pro bono activity includes founding both the Boston Jobs Academy, an organization that prepares Boston residents for office jobs, and the Boston chapter of the Police Athletic League. For the future, Chiofaro is considering possible...
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Daniel Penrice
- 23 May 2018
- News
Carla A. Harris, MBA 1987
talking about great things,” says Harris, who, two years later, enrolled at HBS as a first-year student. Harris thrived at HBS, and the experience launched her career at Morgan Stanley. She joined in 1987 and worked her way up, holding positions in mergers and View Details
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Susan Young
- 10 Aug 2009
- Research & Ideas
High Commitment, High Performance Management
acquisitions carefully. When they do make acquisitions they work hard at integrating the acquired company's people into their culture. Consider how Hewlett Packard's 1999 View Details
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by Martha Lagace
- 08 Jul 2019
- Research & Ideas
Are Paywalls Saving Newspapers?
jobs across the country and a slew of mergers and acquisitions as companies struggle to regain financial footing. As of 2015, 78 percent of US print media firms with a daily circulation of over 50,000 were using a digital subscription...
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- October 2021
- Article
Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach
By: Nicolas Padilla and Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can...
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Keywords:
Customer Management;
Targeting;
Deep Exponential Families;
Probabilistic Machine Learning;
Cold Start Problem;
Customer Relationship Management;
Programs;
Consumer Behavior;
Analysis
Padilla, Nicolas, and Eva Ascarza. "Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach." Journal of Marketing Research (JMR) 58, no. 5 (October 2021): 981–1006.
The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to go from $0 to $100 Million
The Sales Acceleration Formula provides a scalable, predictable approach to growing revenue and building a winning sales team. Everyone wants to build the next $100 million business and author Mark Roberge has actually done it using a unique methodology... View Details
- 28 Feb 2013
- Working Paper Summaries