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  • Web

Diversity and Inclusion - Christensen Center for Teaching & Learning

discussing and reflecting upon these issues outside of class.” “This is an important topic. We won’t be able to talk about it more today, but I will carve out time at the beginning of tomorrow’s class so we can discuss it further.” Tip... View Details
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

Tracking Performance Indicators By: Beveridge, Christiana, Sofia Warner, Greg Leya, and Thomas W. Feeley Abstract—Given that accountable care organizations (ACOs) have not achieved the degree of cost... View Details
Keywords: Dina Gerdeman
  • 08 Aug 2023
  • Research & Ideas

Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions

positive work culture, and a healthy work-life balance. “When we think about racial gaps in the United States, we tend to mostly measure relative income levels.” At a time when many companies are looking to... View Details
Keywords: by Michael Blanding
  • 22 Jan 2019
  • First Look

New Research and Ideas, January 22, 2019

practical implications to the literature on organizational change, emotions, and language in global organizations. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55473 December 2018 View Details
Keywords: Dina Gerdeman
  • April 2019
  • Case

American Ballet Theatre

By: Anita Elberse, Tsubasa Nakajima and Melissa Rodman
Kara Medoff Barnett, executive director of American Ballet Theatre (ABT), widely regarded as one of the world’s premier ballet companies, faces several challenges. It is June 2018. Despite its prestige, the company’s $45 million annual budget and $22 million endowment... View Details
Keywords: Performing Arts; Superstars; Talent; Talent Development; Non-profit; Contracts; Labor Economics; General Management; Arts; Entertainment; Media; Talent and Talent Management; Nonprofit Organizations; Marketing; Strategy
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  • Article

Market Heterogeneity and Local Capacity Decisions in Services

By: Dennis Campbell and Frances X. Frei
We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details
Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States
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  • 01 Mar 2023
  • News

March 2023 Alumni and Faculty Books

goods, and protecting the environment. Baker illustrates how these realities further corrode the commonwealth, with specific, pragmatic measures to reset capitalism so that it once again contributes to... View Details
Keywords: Publishing Industries (except Internet); Information
  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

controls for sustainability performance ratings, analyst forecasts, insider trading, institutional ownership, earnings quality, and other voluntary disclosure activity. Changes in material sustainability... View Details
Keywords: Sean Silverthorne
  • 26 Mar 2019
  • First Look

New Research and Ideas, March 26, 2019

challenging areas. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55885 Learning or Playing? The Effect of Gamified Training on Performance By: Buell, Ryan W., Wei Cai, and Tatiana... View Details
Keywords: Dina Gerdeman
  • 29 May 2018
  • First Look

New Research and Ideas, May 29, 2018

theory has developed. To reinvigorate academic interest in disruptive innovation, we propose several underexplored topics—response strategies, performance trajectories, and innovation metrics—to guide future... View Details
Keywords: Dina Gerdeman
  • August 22, 2017
  • Article

Find the Right Metrics for Your Sales Team

By: Frank V. Cespedes and Robert Marsh
This article reports the results of a survey of key performance indicators (KPIs) used by more than 800 sales groups across industries. The most common KPIs are closed deals and salesperson performance against quota, which, on average, firms measure monthly. But a... View Details
Keywords: Sales; Performance Evaluation; Measurement and Metrics; Salesforce Management
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  • 09 Jun 2021
  • Research & Ideas

How Tennis, Golf, and White Anxiety Block Racial Integration

the researchers say. This segregation may not only create fractures in an organization’s culture, but may also disadvantage minority employees in performance evaluations and promotion decisions, given that... View Details
Keywords: by Jay Fitzgerald
  • March 2024
  • Article

Investigation of Divergent Thinking among Surgeons and Surgeon Trainees in Canada (IDEAS): A Mixed-methods Study

By: Alex Thabane, Tyler McKechnie, Vikram Arora, Goran Calic, Jason W Busse, Ranil Sonnadara and Mohit Bhandari
Objective: To assess the creative potential of surgeons and surgeon trainees, as measured by divergent thinking. The secondary objectives were to identify factors associated with divergent thinking, assess confidence in creative problem-solving and the perceived effect... View Details
Keywords: Creativity; Cognition and Thinking; Surveys; Health Industry
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  • Research Summary

Overview

Research about the design and use of internal performance measurement and control systems to implement strategies, align incentives, manage risks, and shape culture using accounting measurement and priorities. In addition, my research includes understanding how and... View Details
Keywords: Corporate Governance; Strategic Change; Accounting Red Flags; Accountability
  • 03 Jul 2018
  • First Look

New Research and Ideas, July 3, 2018

to be depleted in “bad” times. Instead, issuing domestic debt while accumulating reserves acts as a hedge against external shocks. A quantitative exercise of the Brazilian economy suggests this strategy to be effective for smoothing... View Details
Keywords: Dina Gerdeman
  • 25 Aug 2022
  • News

September 2022 Alumni and Faculty Books

putting users at the center of strategy leads to an almost unfair competitive advantage; ways to build an organizational system that delivers a superior user experience that is replicable, consistent, and... View Details
  • July 2008 (Revised October 2020)
  • Case

Sam Barnstable and Blue Sky Radio Devices

By: Felda Hardymon and Ann Leamon
These three short vignettes depict investment professionals considering difficult financings for companies in their portfolios. For one reason or another, each company has under-performed expectations. Should the protagonist recommend that the firm participate or not,... View Details
Keywords: Decision Choices and Conditions; Venture Capital; Financing and Loans; Strategy; Investment Portfolio; Performance
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  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

combine administrative data on all firms in Spain with a matched bank-firm-loan dataset on the universe of corporate loans for 2003–2013 to identify bank-specific shocks for each year using methods from the matched employer-employee literature. Combining firm-specific... View Details
Keywords: Sean Silverthorne
  • 11 Aug 2011
  • News

Heard on the Street and the She-E-Os

in the Heart,” Elton John’s “Can You Feel the Love Tonight,” and “How Do You Measure a Year” from the musical Rent, which was sung at the HBS Centennial reception. Both of the new groups are usually larger... View Details
Keywords: Keith Larson; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
  • 12 Jun 2018
  • First Look

New Research and Ideas, June 12, 2018

provided expert domain specific knowledge, and analyze their productivity as measured by accuracy and speed in identifying prior art relevant for patent claims adjudication. We... View Details
Keywords: Dina Gerdeman