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- All HBS Web (2,642)
- Faculty Publications (894)
- 01 Sep 2023
- News
Solving for Z
these include AltFinance, a joint venture with rival investment management firms Ares and Oak Tree that seeks to attract, train, and provide career opportunities for graduates of historically Black colleges and universities; and the...
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- 15 Aug 2011
- Research & Ideas
A New Model for Business: The Museum
along with companies like Apple, Facebook, and Progressive Insurance, is a leading example of firms that are thinking about customers in a new way—much like how a museum curator orchestrates the experience of patrons. Weaver, an assistant...
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by Carmen Nobel
- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
The scandal spawned widespread questions about the value of competitive rankings—and even about the value of competition in general. Was the officer's behavior understandable? Did intense competition...
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- December 2009
- Article
Closing the Customer Feedback Loop
By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that...
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Keywords:
Customer Centric Initiative;
Customer Satisfaction;
Customer Focus and Relationships;
Customer Value and Value Chain
Markey, Rob, Fred Reichheld, and Andreas Dullweber. "Closing the Customer Feedback Loop." Harvard Business Review 87, no. 12 (December 2009): 43–47.
- September 2008
- Case
TCS: The MCA 21 Project
Tata Consultancy Services (TCS), a leading outsourced software services provider based in India, must decide whether to bid on a high-profile government project within India. The project, if completed successfully, would mark another step in TCS's progression from a...
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Keywords:
Experience and Expertise;
Developing Countries and Economies;
Globalized Firms and Management;
Growth and Development Strategy;
Service Operations;
Projects;
India
Upton, David M., and Bradley R. Staats. "TCS: The MCA 21 Project." Harvard Business School Case 609-024, September 2008.
- May–June 2023
- Article
Should Your Start-up Be For-profit or Nonprofit?: A Guide for Social Entrepreneurs
By: Cait Brumme and Brian Trelstad
Years ago the line between nonprofit and for-profit enterprises was clear, but that has changed. Nonprofits now offer products that compete with those of the best for-profits, and for-profits can deliver as much social value as charities. Despite the blurred...
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Keywords:
Business Startups;
Social Entrepreneurship;
Mission and Purpose;
Nonprofit Organizations;
For-Profit Firms;
Decision Choices and Conditions
Brumme, Cait, and Brian Trelstad. "Should Your Start-up Be For-profit or Nonprofit? A Guide for Social Entrepreneurs." Harvard Business Review 101, no. 3 (May–June 2023): 136–145.
- 2000
- Other Unpublished Work
Career Concerns and Staged Investment: Evidence from the Venture Capital Industry
By: Malcolm Baker
I develop a model in which career concerns lead to inefficient reinvestment decisions. Managers have incentives to inflate interim returns by continuing bad projects and delaying write-offs. In the venture capital industry, the syndication of follow-on investments can...
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Keywords:
Performance Efficiency;
Valuation;
Venture Capital;
Investment;
Decisions;
Motivation and Incentives;
Quality
Baker, Malcolm. "Career Concerns and Staged Investment: Evidence from the Venture Capital Industry." 2000. (First draft in 2000.)
- February 2009 (Revised June 2010)
- Background Note
Note on Measuring Controlling Shareholder's Ownership, Voting, and Control Rights
Founders and their families can raise equity without relinquishing control of their companies through the use of mechanisms such as dual-class stock, pyramidal ownership, voting agreements, and disproportionate board representation. The use of these mechanisms in...
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Keywords:
Equity;
Corporate Governance;
Governing and Advisory Boards;
Measurement and Metrics;
Ownership Stake;
Business and Shareholder Relations;
Valuation
Villalonga, Belen. "Note on Measuring Controlling Shareholder's Ownership, Voting, and Control Rights." Harvard Business School Background Note 209-109, February 2009. (Revised June 2010.)
- 06 Nov 2012
- First Look
First Look: November 6
with firm value and operating performance persisted. Read the paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1589731 Does Management Really Work? Authors: Nicholas Bloom, Raffaella Sadun, and John...
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Sean Silverthorne
- 18 Sep 2007
- First Look
First Look: September 18, 2007
modularized. Instead these areas should be located in transaction-free zones so that the costs of transacting do not overburden the system. The boundaries of transaction-free zones constitute breakpoints where firms and industries may...
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Martha Lagace
- 13 May 2008
- First Look
First Look: May 13, 2008
gain to the other and is equivalent to decreasing the dispersion of the latter's values for the items he does not receive without changing their total. One-agent monotonicity requires that such a change should not hurt the first agent,...
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Martha Lagace
- 12 Sep 2023
- What Do You Think?
Who Gets the Loudest Voice in DEI Decisions?
give greater emphasis to values in the company’s credo supporting diversity, equity, and inclusion (DEI). Evidence cited in support of the changes included: Eighty-one percent of employees would consider leaving their current organization...
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by James Heskett
- 10 May 2021
- Research & Ideas
Who Has Potential? For Many White Men, It’s Often Other White Men
an average of two years longer than men. "Merely increasing the number of employees from underrepresented groups and trying to be inclusive isn’t enough." The firm may have welcomed traditionally underrepresented groups, but its workplace...
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by Dina Gerdeman
- Article
On the Origin of Shared Beliefs (and Corporate Culture)
This article shows how corporate culture, in the sense of shared beliefs and values, originates (often unintentionally) through screening, self-sorting, and manager-directed joint learning. It shows that such culture will be stronger among more important employees and...
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Keywords:
Organizational Culture;
Learning;
Values and Beliefs;
Employees;
Decisions;
Power and Influence;
Performance;
Perspective
Van den Steen, Eric J. "On the Origin of Shared Beliefs (and Corporate Culture)." RAND Journal of Economics 41, no. 4 (Winter 2010): 617–648.
- Web
Faculty & Advisors - MBA
and the value of modular designs Elizabeth Christoforetti Elizabeth Bowie Christoforetti is the founding principal at Supernormal, an architecture, urban design, and research practice focused on the design of form and processes that...
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- 10 Feb 2020
- In Practice
6 Ways That Emerging Technology Is Disrupting Business Strategy
Innovation Science. 2. Technology is propelling business transformation “While some firms think about technology merely as a different type of capital investment that does not impact their way of doing things, others are adopting new...
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by Danielle Kost
- June 2009
- Journal Article
Taxes, Institutions and Foreign Diversification Opportunities
By: Mihir Desai and Dhammika Dharmapala
Investors can access foreign diversification opportunities through either foreign portfolio investment (FPI) or foreign direct investment (FDI). The worldwide tax regime employed by the U.S. potentially distorts this choice by penalizing FDI, relative to FPI, in...
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Keywords:
International Finance;
Foreign Direct Investment;
Investment Portfolio;
Multinational Firms and Management;
Taxation;
Diversification;
United States
Desai, Mihir, and Dhammika Dharmapala. "Taxes, Institutions and Foreign Diversification Opportunities." Journal of Public Economics 93, nos. 5-6 (June 2009): 703–714.
- 16 Feb 2023
- HBS Case
ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?
The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could...
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- 01 May 2012
- First Look
First Look: May 1
delegation, as are local information advantages and firm-wide diversification; in contrast, a high value of within-firm coordination is correlated with centralization. Variation across establishments within View Details
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Carmen Nobel
- 18 Apr 2018
- First Look
First Look at New Research and Ideas, April 18, 2018
British merchant houses established business groups with diversified portfolio and pyramidal structures overseas, especially in developing economies, including both British colonies and the independent nations of Latin America. While these types of business groups...
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Sean Silverthorne