Shared Services - Publications - Faculty & Research

06 Feb 2023
Blog Post

Meet the Black Investment Club

co-founded a Southern-Africa focused VC firm, Zenga Ventures. At HBS, Akapelwa is able to share his experience both as an entrepreneur and as an investor. Over the course of his career to date, Akapelwa has participated in closed... View Details

Keywords: Private Equity; Venture Capital; Investment Management / Hedge Fund

James E. Casey

service was his hallmark issue, Casey was also a strong proponent of employee enhancement programs, becoming one of the first American businessmen to introduce a profit sharing plan to employees. View Details

Keywords: Transportation

01 Sep 2024
News

Reduce, Reuse, Recycle

Thirteen years ago, Marcelo Claure, founder of wireless services company Brightstar, discussed with a reluctant Steve Jobs the idea of launching a trade-in and recycling program for iPhones. It was a business move that expanded the market and created a new profit... View Details

Keywords: Jennifer Meyers

December 2016 (Revised April 2017)
Case

BASF: Co-Creating Innovation (A)

By: V. Kasturi Rangan, Emilie Billaud and Vincent Dessain

In 2016, BASF's chief executive officer and chief technology officer reflected on the co-creation innovation program started almost 18 months ago as part of BASF's 150th anniversary celebration. Five hundred project ideas had been created, of which 100 had already... View Details

Keywords: Sustainability; Knowledge Sharing; Innovation Strategy; Innovation and Management; Chemicals; Environmental Sustainability; Collaborative Innovation and Invention; Consumer Products Industry; Europe

Citation

Educators

Purchase

01 Dec 2020
News

In Review

driven into the ground and see the structure rise from its foundations. Walking across the campus allows for many chance conversations with people who readily share both what is working well and what’s not. I love Harvard Business School;... View Details

01 Mar 2011
News

Fast Casual

Cherng: Panda’s process designer. Peggy Cherng (OPM 25, 1997) and her husband, Andrew, share the titles of cochairman and co-CEO of Panda Restaurant Group (PRG), “one of the fastest-growing and most successful restaurant chains in the... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

Portrait Project

Stacy Sonnenberg

public service and make a difference in my community. I want to be brave enough to be successful at work AND at home. Professional success is not enough if I do not have a partner, family, and good friends to View Details

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

and laundry products aimed at men, examples of identity-based labeling—or “identity appeals”—abound in advertising and marketing. Five studies show when and why they backfire. Image: iStock What's the best example you've seen of a company rebuilding trust with... View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

01 Dec 2004
News

Finding a Balance

midnight. “A few students posted newspaper articles or shared experiences of family and friends who were affected by AIDS,” Deshpandé continues. “This was an issue that took the discussion beyond the realm of typical products and View Details

Keywords: Julia Hanna; Educational Services; Educational Services

25 Feb 2020
News

Case Study: The Credit Bureau

Mobley cart them away. The concept resonates with Mobley’s target customers, who for now are in the NYC area (where the company is based), although its service areas will change to keep pace with shifting demands, Ramírez says. “The... View Details

Keywords: Jen McFarland Flint; Real Estate

30 Apr 2012
Research & Ideas

India’s Ambitious National Identification Program

India's economy is enjoying robust growth with an expanding middle class. But the country, which has 22 official languages, also has its share of huge challenges: widespread poverty with 75 million homeless people, insufficient access to... View Details

Keywords: by Dina Gerdeman

21 May 2018
News

Community Partners Delivers “Expert Goodness” to the Bay Area

volunteers “have helped the city capitalize on the innovation sprouting from Silicon Valley, through specific initiatives such as designing the structure of the city’s startup incubator, developing innovative ways to incorporate technology solutions to city departments... View Details

Keywords: Margie Kelley

01 Sep 2006
News

Redefining Health Care

strategies and organizational structures by health plans, providers, and system participants that are misaligned with patient value. For example, providers consolidate into groups to gain clout against insurers, even though value is not created by breadth of View Details

Keywords: Roger Thompson; Educational Services; Educational Services; Educational Services

Web

Affinity Groups | Employment

Affinity Groups Employee-led groups that center and celebrate shared identities, interests, and experiences. Staff affinity groups, also known as employee resource groups (ERGs), are voluntary, employee-led groups that center and... View Details

19 Feb 2018
Sharpening Your Skills

Amazoned: Is Any Industry Safe?

discussion on health care management, experts looked to the retail industry as a possible model for delivering medical services more effectively. What's your take on Amazon? Share your thoughts in the reader... View Details

Keywords: by Sean Silverthorne; Retail

01 Dec 2001
News

September 11: A Community Reflects

on September 14, when the campus community came together for a noontime memorial service honoring those lost in the September 11 terrorist attacks. Under gray skies, a steady rain fell on students, faculty, and staff members who stood... View Details

Keywords: Susan Young;Deborah Blagg

16 Jun 2003
Research & Ideas

Researchers Contribute Globalization of Markets Papers

way to combine the best of both? Yes, if marketers are willing to dig below superficial benefits and attributes to connect products and services to emotions and schemes of thoughts that are almost universally View Details

Keywords: by Working Knowledge editors

02 Apr 2015
Research & Ideas

Digital Initiative Summit: Freeing Patient Data to Enable Innovation

Patients are not actually the customers in the United States health care system, a fact largely to blame for the dearth of communication and data sharing between providers, according to experts at a recent Harvard Business School... View Details

Keywords: Re: Karim R. Lakhani; Health

01 Oct 1997
News

Expanded Elective Curriculum Offers Students A Wealth of Choices

dozen course areas and a "bulletin board" where students may share ideas and form teams. The site also allows companies to post project descriptions. For more information about the Field Study Program, contact Nancy Traccarella, field... View Details

01 Jun 2023
News

Just Breathe

Just as you might take ibuprofen to ease a fever, mindfulness can help settle awareness in the midst of challenging situations—whether at home, at work, or in any setting where people of color experience racism. That’s the premise of Black People Breathe: A Mindfulness... View Details

Keywords: Jen McFarland Flint; Publishing Industries (except Internet); Information

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