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- All HBS Web
(2,903)
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- Research (1,626)
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- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
particular job.10 Those early in their careers can glean important self-insight through careful and systematic introspection. People should seek out diverse experiences to facilitate and balance their development in multiple areas. This... View Details
Keywords: by Linda Hill
- 16 May 2005
- Research & Ideas
Nonprofit Networking: The New Way to Grow
organization needed to now manage and coordinate operations across multiple locations. Wei-Skillern's research on nonprofit growth evolved into a focus on multisite nonprofits and the advantages and disadvantages of various multisite... View Details
Keywords: by Martha Lagace
- 22 Oct 2007
- Research & Ideas
Bringing ‘Lean’ Principles to Service Industries
division between the 'real world' and university research that you often encounter in the United States." Staats and Upton traveled to Wipro's offices in Bangalore on multiple occasions, interviewing employees at all levels to... View Details
- 13 Nov 2019
- Research & Ideas
Don't Turn Your Marketing Function Over to AI Just Yet
to do now, and to have any hope of doing that, we need to be integrating the specialized domain knowledge that managers possess into these tools and systems.” Marketers have long envisioned the potential for technology to bring about a “virtual market”—an algorithm so... View Details
Keywords: by Kristen Senz
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
served as a wake-up call for GM. Benchmarking works well when the process being benchmarked is essentially the same at the multiple units (either internal or external) participating in the exercise. For example, it's useful to compare the... View Details
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
receive money conveniently. In order to use the service, the customer hands his money to the agent, plus a transfer fee (about 40 cents). Through a computerized process secured by multiple passwords and PINs, the agent transfers the... View Details
- 19 Mar 2014
- Research & Ideas
A Brand Manager’s Guide to Losing Control
practice." The hypocrisy issue is especially challenging for parent companies of multiple brands. Fournier and Avery cite the Dove Campaign for Real Beauty, Unilever's marketing effort focused on encouraging women to embrace their... View Details
- Research Summary
Health-care Applications
Active postmarketing drug surveillance. There is substantial interest within the U.S. health community and among health policymakers in developing a surveillance system that scans public health databases in order to proactively detect potential drug safety... View Details
- January 2020
- Case
Banorte Móvil: Data-Driven Mobile Growth
By: Ayelet Israeli, Carla Larangeira and Mariana Cal
In mid-2019, Carlos Hank was deliberating over the results for Banorte Móvil—the mobile application for Banorte, Mexico’s most profitable and second-largest financial institution. Hank, who had been appointed as Banorte´s Chairman of the Board in January 2015, had... View Details
Keywords: Data Analytics; Customer Lifetime Value; Financial Institutions; Mobile and Wireless Technology; Growth and Development Strategy; Customers; Technology Adoption; Communication Strategy; Banking Industry; Mexico; Latin America
Israeli, Ayelet, Carla Larangeira, and Mariana Cal. "Banorte Móvil: Data-Driven Mobile Growth." Harvard Business School Case 520-068, January 2020.
- 2009
- Other Unpublished Work
Singapore Competitiveness Report
By: Christian H.M. Ketels, Ashish Lall and Boon Siong Neo
The 2009 Singapore Competitiveness Report, the first in this new series of regular assessments by the Asia Competitiveness Institute (ACI) at the Lee Kuan Yew School of Public Policy, provides data and analysis to inform the discussions on the impact of the crisis... View Details
Keywords: Economic Growth; Financial Crisis; Macroeconomics; Microeconomics; Policy; Competitive Strategy; Singapore
Ketels, Christian H.M., Ashish Lall, and Boon Siong Neo. "Singapore Competitiveness Report." Asia Competitiveness Institute, Singapore, November 2009.
- 02 Apr 2007
- Lessons from the Classroom
Making the Move to General Manager
Esty. To that end, readings and classroom discussions in GMP are very different from the Harvard MBA program, and from other HBS leadership programs. Where the MBA program develops functional skills, GMP uses business cases that cut across View Details
Keywords: by Martha Lagace
- 03 Oct 2017
- Sharpening Your Skills
7 Effective Ways to Lead Teams
Temporary Teams Lightweight organizational structure improves performance of ad hoc teams. It’s Not Nagging: Why Persistent, Redundant Communication Works Managers who inundate their teams with the same messages, over and over, via View Details
Keywords: by Sean Silverthorne
- 24 May 2018
- Research & Ideas
Distance Still Matters in Business, Despite the Internet
suggests the latter became much richer than the former. Silverthorne: To ask a question posed in your own title, how does the internet shape geography? Greenstein: To appreciate the subtleties, every one of us must step back from our own experience and compare View Details
Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology
- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
multiple actors and causal mechanisms that are still poorly understood. In such cases, it can still be useful to try to measure what an organization is doing and whether its strategies are working to influence societal change. But there's... View Details
Keywords: by Julia Hanna
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
"That means giving up control." As Avery explores in the new HBS case The Tate's Digital Transformation, the museum's response to that challenge was to jump in with both feet to craft an "interactive platform for engaging with audiences [that] allows... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
NGOs, and business associations in order to understand the challenges from multiple perspectives: psychology, sociology, law, and insurance. The group used these insights to create an open-source online guidebook. TurkFurnit translated... View Details
- 03 Oct 2007
- Research & Ideas
Dealing with the ‘Irrational’ Negotiator
Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond. The following excerpt describes strategies and tactics to overcome another party's counterproductive behavior and keep the deal on track. These are ideas that anyone can put to use in View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
- April 2022
- Teaching Note
Banorte Móvil: Data-Driven Mobile Growth
By: Ayelet Israeli and Carla Larangeira
In mid-2019, Carlos Hank was deliberating over the results for Banorte Móvil—the mobile application for Banorte, Mexico’s most profitable and second-largest financial institution. Hank, who had been appointed as Banorte´s Chairman of the Board in January 2015, had... View Details
- 25 Jul 2016
- Research & Ideas
Who is to Blame for 'The Great Training Robbery'?
the push toward lean manufacturing. Beer cites a manufacturing company whose CEO was committed to improving quality and launched a lean training program in multiple plants. The effectiveness of that training was hampered in plants where... View Details
- 07 Jan 2019
- Research & Ideas
The Better Way to Forecast the Future
Whether it’s booking a hotel, renting a movie, or buying a car, many of us consult multiple reviews before deciding. It’s called aggregating opinions, and we do it without even thinking about it. Crowdsourcing works so well, in fact, says... View Details