Attention - Publications - Faculty & Research

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

oversight on the part of managers. Individuals voluntarily regulate themselves, refraining from behaviors that clash with the culture. Over the past few decades, many corporate leaders have sought to build strong cultures that define their organizations for... View Details

Keywords: by Ranjay Gulati

Research Summary

Current Research

By: Leslie K. John

Professor John is a behavioral scientist who uses both laboratory and field experiments to investigate questions that are at the intersection of marketing, organizational behavior, and public policy.

Professor John’s work has been published in leading... View Details

16 Apr 2020
Research & Ideas

Has COVID-19 Broken the Global Value Chain?

efficiency and cost minimization shall be accompanied by more attention toward a diversification and also of the currencies used for transactions. Question: What are some implications for policymakers? Answer: Here there is role for local... View Details

Keywords: by Sean Silverthorne

05 Aug 2015
Research & Ideas

How Hormones Foretell Whether People Will Cheat

aside, the initial findings suggest it is important to pay attention to the role of hormones in bad behavior—and to the possibility that organizations can influence people's hormone levels. "If you're setting up an environment that... View Details

Keywords: by Carmen Nobel

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

recently become sensitive to a gap in our strategy map/BSC framework by not paying sufficient attention to enterprise risk management (ERM). Obviously, many large financial institutions, despite having risk management departments, have... View Details

Keywords: by Martha Lagace

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

customer-centric. Thinking Twice About Supply-Chain LayoffsCutting the wrong employees can be counterproductive for retailers, One suggestion: Pay special attention to staff who handle mundane tasks such as stocking and labeling. Your... View Details

Keywords: by Sean Silverthorne; Retail; Service

01 Sep 2023
News

Global Outposts Expand HBS’s Intellectual Footprint

at the company. He then turned his attention to the e-commerce platform the firm launched in 2018 to sell products directly to retail consumers. Now, as the case “Digital Transformation at Tata Steel” explains, Narendran had to decide... View Details

Keywords: Jennifer Gillespie

07 Jul 2011
What Do You Think?

So We Adapt. What’s the Downside?

to their book, Built to Last, advised us to "Preserve the core but stimulate progress." Phil Clark argued that commitment, embodied for him in habit, "gives us time to pay attention and think about what is happening around... View Details

Keywords: by Jim Heskett

28 Mar 2012
What Do You Think?

Are Factory Jobs Important to the Economy?

leading economies. But will it continue to receive the attention of policymakers once they conclude that it is not the creator of the "factory jobs" of our memory and imagination? What do you think? Original Article In the current... View Details

Keywords: by James Heskett; Manufacturing

07 Jul 2003
Research & Ideas

4+2 = Sustained Business Success

that whatever technology you choose to implement you execute it flawlessly. Similarly, it matters little whether you centralize or decentralize your business as long as you pay attention to simplifying the way your organization is... View Details

Keywords: by Nitin Nohria, William Joyce & Bruce Roberson

Web

2.3 Community Standards of Conduct - MBA

required activities; respectful, attentive behavior within and outside courses; appropriate conduct, judgment and tact in all personal and professional situations; effective and timely communication with all members of the Harvard... View Details

Web

Negotiation Course Online | HBS Online

a raise to buying a car. I am paying more attention to how my clients perceive the value of my services. I find myself rephrasing their statements to confirm their true needs. Peggy Dau Founder & Managing Partner at MAD Perspectives LLC... View Details

2024
Working Paper

The Fading Light of Democratic Capitalism: How Pervasive Cronyism and Restricted Suffrage Are Destroying Democratic Capitalism as a National Ideal…and What to Do about It

By: Malcolm S. Salter

What are we to do about declining public trust and confidence in democratic capitalism, which many citizens consider a cornerstone of our national ideology and identity? While the answer is not entirely clear, I argue in this essay that any effort aimed at restoring... View Details

Keywords: Government Administration; Economic Systems; Trust; United States

Citation

Read Now

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

application/exploitation; and evolution/adaptation. Inside Microsoft and other successful firms we've studied, managers give careful consideration to how each of these activities is conducted. In doing so, they pay explicit attention to... View Details

Keywords: by Sean Silverthorne

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

Power of Data Pay Attention To Your ‘Extreme Consumers’ On Target: Rethinking the Retail Website What do you think of this research? Share your insights below. View Details

Keywords: by Kristen Senz; Retail; Service

01 Dec 2023
News

Alumni and Faculty Books and Podcasts

Edited by Margie Kelley Alumni Books The World’s Littlest Book on Climate: Ten Facts in Ten Minutes About CO2 By Mike Nelson, Pieter Tans, and Michael Banks (MBA 1983) Independently Published In this updated edition of the world’s smallest book on the world’s biggest... View Details

Keywords: podcasts

31 Mar 2011
Research & Ideas

From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher

you're figuring things out." As SpinBrush continued to gain market share, Osher's little company began to attract the attention of big players in the market: P&G, Colgate, Johnson & Johnson, to name a few. Osher held... View Details

Keywords: by Dennis Fisher; Consumer Products

16 Dec 2022
Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

defining what is a fair distribution of attention in a ranking, and then developing an algorithm that achieves this distribution,” says Sühr. The research team found that fair-ranking algorithms are effective, but only to a point: While... View Details

Keywords: by Michael Blanding; Technology

04 Oct 2021
What Do You Think?

How Do We Make Sure the Right People End Up with Power in Organizations?

organization become “less attentive and more insensitive to others’ emotions,” quoting the authors. If their participation in the selection and promotion process also increases, what can we expect from their choices? Will they place the... View Details

Keywords: by James Heskett

30 Oct 2017
Research & Ideas

Asking Questions Can Get You a Better Job or a Second Date

conversation going and show that the asker has paid attention to what their partner has said” The first two studies in the paper examined more than 600 online chat participants tasked with getting to know each other. A third study... View Details

Keywords: by Rachel Layne

Publications