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  • All HBS Web  (2,962)
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    Gerald Zaltman

    *Joined Harvard Faculty: 1991
    Prior Faculty Appointments: Northwestern University, 1968-75;
    University of Pittsburgh, 1975-91

    *Doctoral Degree in Sociology Received from: The John Hopkins University;
    MBA Degree Received from: The University of... View Details

    Keywords: advertising; apparel; automotive; beverage; biotechnology; consumer products; entertainment; financial services; food; health care; marketing industry; pharmaceuticals; retailing; sports; telecommunications
    • 2015
    • Chapter

    Deep Smarts as the Underpinnings of Dynamic Capabilities

    By: Dorothy A. Leonard and Michelle Barton
    Both ordinary and dynamic capabilities depend upon the deep smarts, i.e., business-critical, experience-based knowledge, held in the heads of an organization’s top talent. This chapter examines the links between individual and organizational capabilities and presents... View Details
    Keywords: Management Skills; Experience and Expertise; Innovation and Invention
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    Leonard, Dorothy A., and Michelle Barton. "Deep Smarts as the Underpinnings of Dynamic Capabilities." In The Oxford Handbook of Dynamic Capabilities, edited by David J. Teece and Sohvi Leih. Oxford University Press, 2015. Electronic.
    • 2012
    • Working Paper

    Clear and Present Danger: Planning and New Venture Survival Amid Political and Civil Violence

    By: Shon Hiatt and Wesley Sine
    Although entrepreneurs constitute a key economic driving force for many emerging economies, they often face unstable environments due to the failure of governments to maintain civil and political order. Yet, we know very little about how environments characterized by... View Details
    Keywords: Entrepreneurship; Business Startups; Developing Countries and Economies; Government and Politics; Crime and Corruption; Balance and Stability; Strategic Planning
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    Hiatt, Shon, and Wesley Sine. "Clear and Present Danger: Planning and New Venture Survival Amid Political and Civil Violence." Harvard Business School Working Paper, No. 12-086, March 2012.
    • 2007
    • Working Paper

    I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time

    By: Katherine L. Milkman, Todd Rogers and Max H. Bazerman
    How do decisions made for tomorrow or two days in the future differ from decisions made for several days in the future? We use data from an online grocer to address this question. In general, we find that as the delay between order completion and delivery increases,... View Details
    Keywords: Internet and the Web; Food; Decision Choices and Conditions; Conflict and Resolution; Emotions; Cognition and Thinking; Retail Industry; Food and Beverage Industry
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    Milkman, Katherine L., Todd Rogers, and Max H. Bazerman. "I'll Have the Ice Cream Soon and the Vegetables Later: A Study of Online Grocery Purchases and Order Lead Time." Harvard Business School Working Paper, No. 07-078, April 2007. (Revised December 2007, May 2008, September 2008.)
    • November 1997 (Revised May 2002)
    • Case

    MicroAge, Inc.: Orchestrating the Information Technology Value Chain

    By: Lynda M. Applegate and Kirk A. Goldman
    MicroAge, Inc. started as a storefront in Tempe, AZ in 1976 selling personal computer kits to hobbyists. During their first year of operation, founders Jeff McKeever and Alan Hald sold $1.5 million worth of computer kits, priced at under $1,000 each. Twenty years... View Details
    Keywords: Transformation; Growth Management; Risk Management; Product; Opportunities; Horizontal Integration; Information Infrastructure; Information Technology; Internet and the Web; Technology Industry; Arizona
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    Applegate, Lynda M., and Kirk A. Goldman. "MicroAge, Inc.: Orchestrating the Information Technology Value Chain." Harvard Business School Case 398-068, November 1997. (Revised May 2002.)
    • 25 Aug 2009
    • News

    An Ounce of Prevention

    • 29 Jun 2011
    • Working Paper Summaries

    Better-reply Dynamics in Deferred Acceptance Games

    Keywords: by Guillaume Haeringer & Hanna Halaburda
    • 12 Oct 2007
    • Working Paper Summaries

    Mental Accounting and Small Windfalls: Evidence from an Online Grocer

    Keywords: by Katherine L. Milkman, John Beshears, Todd Rogers & Max H. Bazerman

      Julian De Freitas

      Julian De Freitas is an Assistant Professor of Business Administration in the Marketing Unit, and Director of the Ethical Intelligence Lab, at Harvard Business School. He earned his PhD in psychology from Harvard, masters from Oxford, and BA from Yale. He teaches... View Details

      Keywords: advertising; automotive; consumer products; e-commerce industry; insurance industry; marketing industry; nonprofit industry; software; transportation; video games

        Ramon Casadesus-Masanell

        Ramon Casadesus-Masanell is the Herman C. Krannert Professor of Business Administration at the Harvard Business School. He joined HBS in 2000 where he has taught the required MBA Strategy course, an elective course on Competing Business Models, and Ph.D. courses on... View Details

        Keywords: apparel; energy; paper; semiconductor; software

          Fiscal Development Under Sovereign and Colonial Rule

          Dominant theories of state formation and nation-building lean heavily on the classic European tale of the simultaneous development of a ‘fiscal state’ and a ‘nation state’. However, this Euro-centered narrative does not factor in that more than two-thirds of the... View Details

          • 2025
          • Working Paper

          Trade Within Multinational Boundaries

          By: Laura Alfaro, Paola Conconi, Fariha Kamal and Zachary Kroff
          We leverage newly linked data from the U.S. Census Bureau and the U.S. Bureau of Economic Analysis to study transactions within U.S. multinational enterprises (MNEs). We show that using administrative data on intrafirm trade allows us to correct for measurement error... View Details
          Keywords: Multinational Enterprise; Input-output Linkages; Multinational Firms and Management; Trade; Supply Chain
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          Alfaro, Laura, Paola Conconi, Fariha Kamal, and Zachary Kroff. "Trade Within Multinational Boundaries." Harvard Business School Working Paper, No. 25-058, May 2025.
          • 2025
          • Working Paper

          The Invention of Corporate Governance

          By: Yueran Ma and Andrei Shleifer
          The analysis of corporate governance begins with a central feature of modern capitalism—the separation of ownership and control in large corporations—first empirically documented by Berle and Means (1932). Such separation entails several agency problems reflecting... View Details
          Keywords: Corporate Governance; Law; Business and Shareholder Relations
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          Ma, Yueran, and Andrei Shleifer. "The Invention of Corporate Governance." NBER Working Paper Series, No. 33710, April 2025.
          • 2022
          • Working Paper

          Overreaction and Diagnostic Expectations in Macroeconomics

          By: Pedro Bordalo, Nicola Gennaioli and Andrei Shleifer
          We present the case for the centrality of overreaction in expectations for addressing important challenges in finance and macroeconomics. First, non-rational expectations by market participants can be measured and modeled in ways that address some of the key challenges... View Details
          Keywords: Overreaction; Rational Expectations; Macroeconomics; Market Participation; Social Psychology
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          Bordalo, Pedro, Nicola Gennaioli, and Andrei Shleifer. "Overreaction and Diagnostic Expectations in Macroeconomics." NBER Working Paper Series, No. 30356, August 2022.
          • 2013
          • Article

          Ethically Adrift: How Others Pull Our Moral Compass from True North, and How we Can Fix It

          By: C. Moore and F. Gino
          This chapter is about the social nature of morality. Using the metaphor of the moral compass to describe individuals' inner sense of right and wrong, we offer a framework to help us understand social reasons why our moral compass can come under others' control, leading... View Details
          Keywords: Motivation and Incentives; Moral Sensibility; Behavior
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          Moore, C., and F. Gino. "Ethically Adrift: How Others Pull Our Moral Compass from True North, and How we Can Fix It." Research in Organizational Behavior 33 (2013): 53–77.

            Negotiation 360

            Negotiation 360 an app built for Apple and Android personal devices. It empowers users to  track negotiation performance and draw valuable lessons from their own experience. Its interactive features are based on cutting edge theory and proven best practices.
            View Details
            • 2019
            • Working Paper

            The Creative Consulting Company

            By: Robert S. Kaplan, Richard Nolan and David P. Norton
            During the past 50 years, several consulting companies introduced important new ideas that extended management theory and improved management practice. This paper draws upon public sources and the authors’ personal experiences to describe how three management... View Details
            Keywords: Management; Theory; Practice; Performance Improvement; Innovation and Management; Consulting Industry
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            Kaplan, Robert S., Richard Nolan, and David P. Norton. "The Creative Consulting Company." Harvard Business School Working Paper, No. 19-001, July 2018.
            • Web

            Program Requirements - Doctoral

            Each semester students will consult with the Accounting & Management faculty coordinators to receive approval of their course selections. Foundational Courses (2 courses) Microeconomics Theory : A comprehensive two semester sequence on... View Details
            • Research Summary

            Consumer-Brand Relationships and CRM

            By: Jill J. Avery
            This highly pragmatic stream investigates the contemporary practice of customer relationship management (CRM) by exploring the phenomenological, lived experience of consumers' relationships with brands.  Using a contracting theory lens supplemented with knowledge of... View Details
            • 2013
            • Working Paper

            Who Is Governing Whom? Executives, Governance and the Structure of Generosity in Large U.S. Firms

            By: Christopher Marquis and Matthew Lee
            We examine how organizational structure influences strategies over which corporate leaders have significant discretion. Corporate philanthropy is our setting to study how a differentiated structural element—the corporate foundation—constrains the influence of... View Details
            Keywords: Philanthropy and Charitable Giving; Corporate Governance; Governing and Advisory Boards; Leadership; Managerial Roles; Corporate Social Responsibility and Impact; Organizational Structure; Corporate Strategy; United States
            Citation
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            Marquis, Christopher, and Matthew Lee. "Who Is Governing Whom? Executives, Governance and the Structure of Generosity in Large U.S. Firms." Harvard Business School Working Paper, No. 11-121, May 2011.
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