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All HBS Web
(1,673)
- People (3)
- News (255)
- Research (1,207)
- Events (7)
- Multimedia (20)
- Faculty Publications (863)
- October 1994 (Revised March 1999)
- Case
Ritz-Carlton: Using Information Systems to Better Serve the Customer
By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are...
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Keywords:
Competency and Skills;
Customer Satisfaction;
Training;
Recruitment;
Service Delivery;
Supply Chain Management;
Luxury;
Balance and Stability;
Information Technology
Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
- 01 Jun 2001
- News
Virtual Plant Tours and Beer Game Dysfunction
exercise, administered in the computer lab. A software program simulates a supply chain from retailer through wholesaler and distributor up to the beer factory. Students take roles as a participant in the...
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- 01 Jun 2018
- News
Digging Deep
operations, creating 400,000 direct manufacturing jobs since 2010. PwC predicts that in the years ahead “manufacturers in all industries will find themselves in a race to efficiently produce products at the point of demand.” BCG encourages companies to rethink their...
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Julia Hanna
- 01 Jun 2017
- News
Case Study: Something New
expertise in various parts of a complex supply chain and high efficiency (to keep lead times down and costs manageable). But that is valuable precisely because it is difficult and thus very hard to...
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April White
- Web
Israel - Global Activities 2021
more of any crop, in any climate, with less water. “ Everyone knows that farmers’ appetite for water exceeds supply in many regions. Netafim—astute, technologically sophisticated, and committed to improving View Details
- 01 Feb 2002
- News
Top Ten Cases: Research from Around The World
Yoffie and M. Kwak (9-799-108), 1999 “Yahoo!: Business on Internet Time,” by J. Rivkin and J. Girotto (9-700-013), 2000 “Ford Motor Co.: Supply Chain Strategy,” by R. Austin (9-699-198), 1999 “Calyx &...
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- March 2015 (Revised December 2016)
- Case
Evans Food
By: Sunil Gupta
In April 2014, Hector Guerra (GMP 16) was discussing his company's dilemma with his living group of the General Management Program (GMP) at the Harvard Business School. Guerra was Vice President of Operations at Evans Food, a $100 million company, which produced pork...
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Keywords:
Food;
Production;
Cost Management;
Supply Chain;
Retail Industry;
Food and Beverage Industry;
United States
Gupta, Sunil. "Evans Food." Harvard Business School Case 515-095, March 2015. (Revised December 2016.)
- 01 Sep 2020
- News
Wide Angle
Courtesy Debora Spar “We’re going to start seeing many businesses wanting to bring their supply chain much closer to home in ways that will probably make goods more expensive, but hopefully will help drive...
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- January 2006 (Revised March 2007)
- Case
Dr. Ing. h.c. F. Porsche AG (A): True to Brand?
By: Jeffrey Fear and Carin-Isabel Knoop
Examines one of the most important entrepreneurial decisions made in the history of Porsche, made in early 1998: to build a sport utility vehicle (SUV)--the Cayenne. After decades of relying on one or two sports car models and nearly going bankrupt and losing its...
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Keywords:
Diversification;
Supply Chain Management;
Luxury;
Insolvency and Bankruptcy;
Globalization;
Brands and Branding;
Manufacturing Industry;
Auto Industry
Fear, Jeffrey, and Carin-Isabel Knoop. "Dr. Ing. h.c. F. Porsche AG (A): True to Brand?" Harvard Business School Case 706-018, January 2006. (Revised March 2007.)
- September 2023
- Supplement
CMA CGM: Reducing the Carbon Footprint of Container Shipping
By: Willy C. Shih
Marine transport is the most cost-effective way to move large volumes over long distances, and container shipping is the backbone of international trade in goods. Yet shipping contributed 3% of worldwide greenhouse gas emissions, and the deep-sea segment, which...
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Keywords:
Container Shipping;
Trade Links;
Decarbonization;
Environmental Strategies;
Environmental Impact;
Globalization;
Trade;
Environmental Regulation;
Supply Chain;
Logistics;
Shipping Industry;
European Union;
Asia;
North America
Shih, Willy C. "CMA CGM: Reducing the Carbon Footprint of Container Shipping." Harvard Business School Supplement 624-708, September 2023.
- 20 Jun 2017
- First Look
First Look at New Research and Ideas, June 20
case:https://cb.hbsp.harvard.edu/cbmp/product/905409-PDF-ENG Harvard Business School Case 317-052 The Ready-Made Garment Industry: A Bangladeshi Perspective (A) Responsibility for working conditions in contract factories within the supply...
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Sean Silverthorne
- Web
Risks, Opportunities, And Investments In The Era Of Climate Change (ROICC) - Course Catalog
economy. From understanding the creation of carbon markets and credits to exploring the potential for innovative solutions in agriculture and food production or battery manufacturing and the creation of circular economy business models...
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- 25 Feb 2020
- News
Beyond the Plastisphere
works in developing countries to prevent ocean-bound plastic from entering the water in the first place and channels it into recycled products. OceanCycle builds and certifies supply chains for recycled...
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- August 2013 (Revised January 2016)
- Case
Sustainability at Siemens
By: V. Kasturi Rangan, Amy C. Edmondson, Daniela Beyersdorfer and Emer Moloney
Describes sustainability efforts at Siemens since arrival of Chief Sustainability Officer, Barbara Kux, in 2008. Asks students to evaluate success of those efforts and outline what the company should do going forward.
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Keywords:
Corporate Sustainability;
Energy Efficiency;
Organizational Change and Adaptation;
Change Management;
Supply Chain Management;
Corporate Social Responsibility and Impact;
Energy Conservation;
Environmental Sustainability;
Gender;
Electronics Industry
Rangan, V. Kasturi, Amy C. Edmondson, Daniela Beyersdorfer, and Emer Moloney. "Sustainability at Siemens." Harvard Business School Case 514-026, August 2013. (Revised January 2016.)
- 01 Jun 2011
- News
Walking the TalkTalk
challenges.” She embraced a formidable task in 2010 when, with years of experience at supermarket chains Sainsbury’s and Tesco but none in telecom, she became CEO of TalkTalk, which supplies telephone and...
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- May 2003
- Background Note
How to Induce Retailers to Reduce Stockouts?
By: V.G. Narayanan
Describes how the lack of incentive alignment between retailers and their vendors can lead to stockouts. Also describes various means to reduce incentive misalignment and hence stockouts.
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Keywords:
Motivation and Incentives;
Supply Chain Management;
Order Taking and Fulfillment;
Distribution;
Alignment;
Business Strategy;
Consumer Products Industry;
Industrial Products Industry;
Retail Industry
Narayanan, V.G. "How to Induce Retailers to Reduce Stockouts?" Harvard Business School Background Note 103-080, May 2003.
- September 1992
- Case
Kodak Business Imaging Systems Division
By: Marie-Therese M. Flaherty and Steven C. Wheelwright
Describes Kodak's decision regarding a manufacturing site for some of its products. Compares several types of products (with different cost structures) and several worldwide locations (with different characteristics). Provides a framework (model) for comparing and...
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Keywords:
Framework;
Production;
Product;
Global Range;
Supply Chain Management;
Factories, Labs, and Plants;
Electronics Industry
Flaherty, Marie-Therese M., and Steven C. Wheelwright. "Kodak Business Imaging Systems Division." Harvard Business School Case 693-043, September 1992.
- 17 Mar 2015
- First Look
First Look: March 17
uniqueness in the transferable utility (TU) case. Our main result is an extension of the definition and the existence and uniqueness theorems to stochastic games-discounted or undiscounted. Download working paper:...
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Keywords:
Sean Silverthorne
- 01 Sep 2008
- News
Farming for Fuel
out ways to make more of it and use less of it. So the assumption that we’re not going to have supply and demand responses to this is an audacious one.” MME completed construction of its plant in February 2005 and quickly ramped up...
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- 27 Sep 2021
- News
Sewn with Love
supply chain. The gowns were produced by a tight circle of manufacturers that had begun to shut down as a result of COVID-19. “The system works very well when the demand is stable,” notes Hanazawa. It was clear, however, that the View Details